Terms of Service

Terms of Service and End User License Agreement

These Terms of Service (“Agreement”) are entered between the person or entity accepting this Agreement (“Customer”) with RockWallet LLC, a Delaware limited liability company with an address at 1000 North West Street, Suite 1200, Wilmington, DE 19801 (“RockWallet”) and governs your use of the Services as described below.

NOTICE: BOTH Customer AND RockWallet ARE AGREEING TO HAVE ALL DISPUTES, CLAIMS OR CONTROVERSIES ARISING OUT OF OR RELATING TO THIS AGREEMENT DECIDED BY NEUTRAL BINDING ARBITRATION AND ARE GIVING UP ANY RIGHTS IT MIGHT POSSESS TO HAVE THOSE MATTERS LITIGATED IN A COURT OR JURY TRIAL. BY AGREEING TO THIS AGREEMENT, BOTH Customer AND RockWallet ARE GIVING UP THEIR RESPECTIVE JUDICIAL RIGHTS TO DISCOVERY AND APPEAL EXCEPT TO THE EXTENT THAT THEY ARE SPECIFICALLY PROVIDED FOR UNDER THIS AGREEMENT. IF ANY PARTY REFUSES TO SUBMIT TO ARBITRATION AFTER AGREEING TO THIS PROVISION, THAT PARTY MAY BE COMPELLED TO ARBITRATE UNDER FEDERAL OR STATE LAW. BOTH Customer AND RockWallet CONFIRM THEIR AGREEMENT TO THIS ARBITRATION PROVISION IS VOLUNTARY.

RockWallet LLC does not communicate financial promotions to customers in the United Kingdom (UK). This location-based geo-control is intended to prevent customers, that could be identified as being in the UK, from accessing such promotions. This is supplemented by controls in the KYC/AML and onboarding process to ensure UK consumers (such as those giving a UK address or using a UK-based IP address) are not able to subscribe to products (incl. buying, selling or trading cryptocurrency) that are not intended to be promoted or sold in the UK.

DEFINITIONS

Whenever used in this Agreement, unless inconsistent with the subject matter or context, the following terms shall have the following meanings:

1.1. “Account” means a unique account of Customer used to access the Platform.

1.2. “Account Credentials” means a unique user identification and unique password for each Customer required to access their Account on the Platform.

1.3. “App” means an application in object code form that is supplied by RockWallet to Customer under the EULA and that causes the Wallet to operate on a Customer Device.
1.4. “Approved Network” means the computer network that is compatible with the Services and that that governs the transfer or storage of Digital Assets.
1.5. “Authorized User” means an individual or entity designated by Customer and accepted by RockWallet as having authority to act on the Customer’s behalf with respect to the Services.
1.6. “Contribution” means content uploaded by the Customer to the Platform, where applicable.
1.7. “Customer” means the person or entity that is party to this Agreement with RockWallet or an Authorized User, as the case may be.
1.8. “Customer Device” means a phone, tablet or computer on which the App can be installed.
1.9. “Customer Bank Account” means a Fiat bank or other financial account of Customer to or from which Customer wishes to make Fiat payments in relation to Orders.
1.10. “Digital Assets” means types of virtual currency or other digital assets that can only be transferred by means of blockchain technology, including but not limited to digital coins and digital tokens, NFTS and any other type of digital mediums of exchange.
1.11. “EULA” means an end user license agreement pursuant to which an application is supplied to Customer that enables Customer to store the private keys associated with Approved Network wallet addresses and which appears below and forms part of this Agreement.
1.12. “RockWallet Intellectual Property” means all copyright, trademarks, service marks, trade secrets, registered and unregistered design rights, and all other intellectual property rights that are the property of RockWallet or that have been licensed to RockWallet for use in relation to its supply of the Services.
1.13. “Fiat” means United States Dollars or other currency issued by a sovereign country that is acceptable to RockWallet.
1.14. “Fork” means when an Approved Network’s existing code is changed, and an old version remains on the network while the new network is created.
1.15. “Loss” or “Losses” means direct and consequential financial losses, damages, costs, judgments, penalties, fines, expenses, legal and accounting fees and expenses, costs of investigation, settlements, court costs, and other expenses of litigation, as well as fees and expenses and losses not related to litigation or legal process and lost profits.
1.16. “NFT” means non-fungible token which is a digital file stored on a digital ledger (commonly known as blockchain) that certifies a unique Digital Asset and the ownership of such asset.
1.17. “Platform” means all RockWallet websites, including but not limited to: www.RockWallet.com (“Site”), the App and or such other platforms or portals through which RockWallet may provide access to the Account.
1.18. “Order” means a request by a Customer to RockWallet to provide certain Services.
1.19. “Party” means Customer or RockWallet and “Parties” means both of them.
1.20. “Personal Information” means any information about an identifiable individual, other than an individual's business contact information when collected, used, or disclosed for the purposes of enabling the individual to be contacted in relation to their business responsibilities.
1.21. “Prohibited User” means any actual or potential Customer: (i) that uses the Services for a Prohibited Activity; (ii) who is themselves prohibited from using the Services; (iii) is in or normally a resident of a Restricted Location; or (iv) or is a Specially Destinated Person under US Office of Foreign Asset Control sanctions or otherwise subject to sanctions applicable in the EU, US or where Customer is located or to which RockWallet is subject.
1.22. “Recipient” means a third party designated by Customer to receive Digital Assets from their Wallet.
1.23. “Regulations” means any applicable statute or regulation applicable to the transaction.
1.24. “Restricted Location” means any jurisdictions that RockWallet has determined for various reasons, including legal, contractual, and commercial reasons, to be prohibited, including, specific US states and any jurisdiction that is subject to the sanctions programs administered by the U.S. Treasury and other governing bodies, and such other locations as designated by RockWallet from time to time as a restricted location.

1.25. “Sender” means a third party that sends or attempts to send Digital Assets to the Wallet.
1.26. “Services” means the provision of self-custodial services offered via the RockWallet, which may include one or more third-party integrations and other services that may be offered by RockWallet from time to time.
1.27. “Settlement” means the total amount, including the cost of acquisition and any fees and charges, Customer owes to RockWallet.
1.28. “Termination Event” means, subject to the Regulations, if Customer:
1.28.1. fails to deliver to RockWallet payment or communicates to RockWallet an intent not to provide payment in relation to any Order;
1.28.2. without right, disputes the validity or existence of an Order;
1.28.3. defaults, or communicates its intent to default, on any of its obligations described in this Agreement including any of the representations or warranties set out in this Agreement or elsewhere;
1.28.4. is or is reasonably likely in RockWallet’s opinion to become insolvent or unable to pay its debts;
1.28.5. receives notice of, or becomes subject to a regulatory or enforcement action or investigation which, in the reasonable judgment of RockWallet, will materially impair the terms of this Agreement, the expected economic value of this Agreement, or the business reputation of RockWallet;
1.28.6. is in material breach of this Agreement or any terms of an Order;
1.28.7. places an Order deemed by RockWallet, to represent a regulatory, compliance, or business risk; or
1.28.8. is, or is suspected of, regulatory non-compliance or breach of any laws or regulations.
1.29. “Third-Party Content” means the content provided by third parties, including without limitation, links to web pages of such parties, which may be represented on the Website and other services.
1.30. “Third-Party Servicer” means any third party service provider that provides services to Customer and which may include a platform that refers Customer to RockWallet or to whom RockWallet refers Customer.
1.31. “Third-Party Servicer Terms” means terms by which a Third-Party Servicer makes Third-Party Servicer Services available to Customer.
1.32. “Transaction” means an actual attempted: (i) purchase or sale of Digital Assets from RockWallet; (ii) sale of Digital Assets to RockWallet; (iii) receiving Digital Assets to a Wallet from a Sender; (iii) sending Digital Assets to a Recipient from a Wallet; and (iv) such other Digital Assets transactions as may supplied through the Services.
1.33. “Wallet” means the unhosted Digital Asset wallet of the Customer operated by the Customer on the Customer Device under the EULA.
1.34. “Wallet Address” means a public key or Approved Network wallet address from which out-bound or send Transactions may be initiated using the Wallet.
1.35. “Prohibited Activity” means the operation of or the direct or indirect facilitation of any of the following:

- Any act that is illegal in the EU, United States or in the jurisdiction where the person carrying out the activity is resident, domiciled or located;
- Operation of a business that is similar to or competitive with the Services;
- Operation of a Crypto exchange;
- Operation of a Crypto wallet;
- Operation of a payment processor, money transmitter, check casher, foreign exchange dealer, provider of prepaid access or other money services business;
- Bill payment services;
- Credit counseling or repair agencies;
- Credit protection or identity theft protection services;
- Direct marketing or subscription offers;
- Inbound or outbound telemarketing businesses including lead generation businesses;
- Internet, mail or telephone order pharmacies or pharmacy referral services;
- Creation, promotion or sale of items that encourage, promote, facilitate or instruct others to engage in illegal activity;
- Creation, promotion or sale of items that may be counterfeit including, but not limited to: designer handbags, clothing and accessories, and consumer electronics;
- Creation, promotion or sale of items that may infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
- Creation, promotion or sale of items that promote hate, violence, racial intolerance, or the financial exploitation of a crime;
- Creation, promotion or sale of items that promote, support or glorify acts of violence or harm towards self or others;
- Using the Services in any manner related to live animals;
- Using the Services in any manner related to payment aggregators;
- Purchase, sale or promotion of drugs, alcohol, or drug paraphernalia, or items that may represent these uses;
- Unregulated sales of money-orders or foreign currency;
- Using the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property, taxation and other proprietary rights and data collection and privacy;
- Using the Services in a manner that RockWallet or any of its suppliers reasonably believes to be an abuse of the Services;
- Using the Services in a manner so as to avoid payment of the Monthly Fee;
- Using the Services in any manner that could damage, disable, overburden, or impair RockWallet or any of the Services including without limitation, using the Services in an automated manner;
- Using the Services in any way that assists Customer or others in the violation of any law, statute or ordinance;
- Using the Services to collect payments that support pyramid or ponzi schemes, matrix programs, other "business opportunity" schemes or certain multi-level marketing programs;
- Using the Services to control an account that is linked to another account that has engaged in any of the foregoing activities;
- Using the Services to defame, harass, abuse, threaten or defraud others, or collect, or attempt to collect, personal information about users, registered recipients, or third parties without their consent;
- Using the Services to intentionally interfere with another user's enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms or other malicious code;
- Using the Services to make unsolicited offers, advertisements, proposals, or to send junk mail or spam to others;
- Using the Services to send or receive what RockWallet considers to be funds for something that may have resulted from fraud or other illegal behavior;
- Using the Services while impersonating any person or entity or falsely claiming an affiliation with any person or entity; or
- Using the Services in any manner related to weapons including replicas and collectible items.

ROCKWALLET ACCOUNT

2.2. Eligibility.  To be eligible to use RockWallet, Users must be at least eighteen (18) years old and be able to form legally binding contracts in the US and in the jurisdiction where they are domiciled. If a Customer is a legal entity, the respective representative(s) of such Customer accepting this Agreement is personally bound by the terms hereof as is each Authorized User of Customer provided that individual Authorized Users of Customers that are entities are not bound to pay fees payable hereunder. The Services are not available to everyone. RockWallet reserves the right to block Customer access to the Services, and Customer understand and agrees that RockWallet may do so at its sole discretion. Customer agrees to comply with this Agreement, even if RockWallet’s methods to prevent Customer use of the Services are not effective or can be bypassed. Customer agrees not to bypass or attempt to bypass any restrictions RockWallet places on Customer use of the Services. Customer acknowledges and agrees that Customer is responsible to comply with all applicable laws or regulations in Customer jurisdiction (“Applicable Laws”) that may relate to Customer use of the Services. If Customer is prohibited or restricted by Applicable Laws from accessing or using the Services or any part of them, Customer may not access or use the Services.
2.3.    Verification Procedures and Limits.  As a regulated financial service company, RockWallet is obligated to comply with certain KYC/AML laws in the jurisdictions in which it operates. Accordingly, RockWallet must collect and verify information on Customers to protect RockWallet and the greater community from money laundering, financing of terrorism and other illegal activities. There may be limits on certain transactions based on the identifying information and/or proof of identification Customer provides to RockWallet. Enhanced due diligence on a Customer may be required that would require a Customer to supply additional information concerning the Customer, its Orders and other matters. Customer shall promptly supply RockWallet with any and all information requested in support of its compliance requirements both during and following the term of this Agreement.
2.4. Notice to Customer.  To help the government fight the funding of terrorism and money laundering activities, applicable law requires all financial institutions to obtain, verify, and record information that identifies each person who it conducts business with. What this means for you: We will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documentation.
2.5. Account.  The Services include an Account that will be used to identify certain preferences of Customers and serve as a record of certain Customer activity within the Services. When Customer signs up for an Account, RockWallet will use the information Customer provides to determine whether Customer is eligible for an Account. Customer understands that RockWallet may decline to grant Customer an Account (or, alternatively, suspend any existing Account without liability to Customer) for any reason or for no reason. If Customer is eligible for an Account, as determined by RockWallet, RockWallet will create Customer Account when Customer have completed all of the following steps: (i) provide Customer email address; (ii) confirm Customer email address; (iii) accepted this Agreement and the RockWallet Privacy Policy; and (iv) provide such other information as RockWallet may request on the sign-up page of the Site or any applicable Services available via its Platform. Customer shall not to provide false information to RockWallet. Once RockWallet creates Customer Account, it will be accessible to Customer through the Platform. The Customer Account is different from Customer RockWallet Wallet. Customer will be given (or be able to create) unique ID and password credentials that Customer will use to access Customer Account, being the Account Credentials. Customer agree to keep Account Credentials confidential, and not share them with anyone else. Customer shall not to let anyone else use their Account or Customer RockWallet Wallet. Customer agrees that Customer is ultimately responsible for any activities that take place via their Account or Wallet, even if Customer is not aware of them. When Customer make selections or adjust preferences made available to Customer in the Account, such selections shall form part of this Agreement. RockWallet shall collect, store, process and disclose information in Account, all pursuant to our Privacy Policy.

CUSTOMER BUYING OR SELLING DIGITAL ASSETS FROM OR TO ROCKWALLET

3.1.1. RockWallet determines, in good faith and in its sole discretion, that such Order was not authorized by Customer;
3.1.2. RockWallet determines, in its sole discretion, that the Order may be contrary to law, contrary to prudent business practices, outside RockWallet’s risk profile, or would require RockWallet to exceed the facility granted to Customer, as applicable;
3.1.3. Customer does not provide consideration for the Transaction, Customer is in default of the Agreement or RockWallet determines, in its sole discretion, that it may not receive payment from Customer in Settlement of the related Order; or
3.1.4. the Order is unclear, incorrect, incomplete, or unsatisfactory to RockWallet for any reason.
3.2. Purchase of Digital Assets by Customer from RockWallet.  Where an Order consists of the purchase of Digital Assets by Customer from RockWallet, RockWallet shall disclose the terms of the proposed purchase Transaction prior to Customer acceptance thereof. RockWallet states that any Digital Assets sold by RockWallet to Customer are sold from RockWallet’s own inventory. Upon acceptance thereof by Customer, Customer shall make payment for the consideration payable in a form and manner acceptable to RockWallet as indicated in the Account. RockWallet reserves the right to reject any Order or cancel any order by returning the Customer the consideration, if any, they have provided in the same form that it was supplied to RockWallet. On receipt of the consideration paid by Customer, RockWallet shall settle the Digital Assets purchased to the Wallet of Customer less applicable fees or any holds or reserves thereon in order to mitigate against fraud or other risks. All Digital Assets purchases are final and not subject to refund. RockWallet shall not initiate any Wallet Transactions for the sending of Digital Assets from a Wallet because the Wallet is an unhosted Digital Assets Wallet over which RockWallet has no control.
3.3. Sale of Digital Assets by Customer to RockWallet.  Where an Order consists of the sale of Digital Assets by Customer to RockWallet, RockWallet shall disclose the terms of the proposed purchase Transaction as an Order prior to Customer acceptance thereof. Customer states that any Digital Assets sold by Customer to RockWallet are sold from Customer's own private investment assets and not on behalf of any third party. Upon acceptance of the terms of the Transaction by Customer, Customer shall deliver the Digital Assets to a Digital Assets wallet address supplied by RockWallet for the receipt of the Digital Assets. In consideration of the Digital Assets sold to RockWallet, RockWallet will settle the corresponding consideration to the Customer by such means as RockWallet makes available to Customer, as indicated in the Account. RockWallet reserves the right to reject any Order or cancel any order by returning the Customer the consideration, if any, they have provided in the same form that it was supplied to RockWallet. Settlements to Customer shall be less applicable fees or any holds or reserves thereon in order to mitigate against fraud or other risks. All Digital Assets sales are final and not subject to refund.
3.4.    Timing Risk.  In the purchase or sale of Digital Assets between RockWallet and Customer, where RockWallet imposes a delay in settlement of consideration, suspends the Transaction, reverses the Transaction or cancels the Transaction, RockWallet shall have no liability for the discrepancy in value of the Digital Assets or corresponding consideration between the time at which the Transaction was first accepted and when it was subsequently completed or reversed. Customer alone assumes liability for such fluctuations and related risks.
3.5. ACH Consent.  Customer desires to effect settlement of credits and debits from the Designated Bank Account by means of ACH and/or wire transfer in conjunction with the Services provided to Customer by RockWallet. In accordance with this desire, Customer authorizes RockWallet and/or its affiliates to initiate debit and credit entries to the Designated Bank Account (the details of which are provided by Customer in their Platform Account). Customer agrees to maintain sufficient funds in Designated Bank Account to cover debit transactions. By signing this authorization, Customer states that it has authority to agree to such transactions and that the Designated Bank Account indicated is a valid and legitimate account for the handling of these transactions. This authority is to remain in effect until RockWallet receives written notice from Customer revoking it. This authorization is for the payment of fees, or any other sums owed to RockWallet or RockWallet’s affiliates. Customer also certifies that the appropriate authorizations are in place to allow Customer to authorize this method of settlement. All changes to the identification of the Designated Bank Account under this authorization must be made in writing in accordance with the Agreement. Customer understands that if the information supplied as to the ABA Routing Number and Account Number of the Designated Bank Account is incorrect, and funds are incorrectly deposited, RockWallet will attempt to assist Customer in the recovery of such funds but has no liability as to restitution of the same. RockWallet’s assistance in recovering the funds, where available, will be billed to Customer at RockWallet’s current hourly rate for such work. Customer acknowledges that the origination of ACH transactions to the Designated Bank Account must comply with the provisions of U.S. law.
3.6. Reliance on Instruction. RockWallet is hereby authorized by Customer to accept, act, and rely upon any instruction that RockWallet reasonably believes to have been made by, or on behalf of Customer. RockWallet and its representatives are not liable for any Losses Customer may suffer as a result of the misconduct of any person purporting to act on behalf of Customer. RockWallet may rely on Orders or other instructions initiated by any Authorized User.
3.7. No Advice. Customer represents that each Order entered into by Customer will be based upon Customer’s judgement and that Customer is not relying on any communication of RockWallet or its representatives as investment advice, as a recommendation to enter into an Order, or as an assurance of expected results. Customer acknowledges that RockWallet is not acting as a fiduciary or financial, accounting or legal advisor to Customer in respect of any Order. For the avoidance of doubt, Customer will obtain any necessary independent legal, tax, financial and other advice in relation to any Order and before accepting this Agreement. RockWallet makes no representation, warranty, or guarantee as to the performance, returns, loss, or risks in connection with any Order. No representative of RockWallet may waive or vary any of RockWallet’s rights as set out in this Agreement nor may they accept any liability on RockWallet’s behalf.
3.8. Information Sources. Market information may, from time to time, be provided to the Customer through RockWallet. This information may be obtained from various information providers through sources believed to be reliable. RockWallet does not guarantee the timeliness, sequence, accuracy, completeness, or fitness for a particular purpose of any market information provided through RockWallet. Such information may include opinions and recommendations of individuals or organizations and Customer understands that RockWallet may not endorse such recommendations or opinions and that RockWallet is not providing any investment, tax, accounting, or legal advice to Customer by including or making available such market information. For example, the Platform may indicate a market price for a given Digital Assets; such representation does not mean that such price is necessarily an accurate reflection of the price of such Digital Assets on any specific exchange or within any specific market.
3.9. Orders Binding. An Order becomes binding on Customer upon receipt by RockWallet and creates an obligation on Customer to settle the Order. Any Losses in connection with Customer’s failure to settle an Order are the sole responsibility of Customer. All Orders shall be subject to all restrictions or limitations, direct or indirect, which are imposed by RockWallet’s charter, articles of incorporation, or bylaws; all applicable federal and state laws and regulations; the rules, regulations, customs, and usages of any exchange, market or clearing house where the Order is executed; RockWallet’s policies and practices; and this Agreement.
3.10. Cancellation and Correction.
3.10.1. Once RockWallet accepts an Order, Customer may not cancel the Order and is liable for all amounts owed as result. If Customer otherwise wishes to amend an Order, RockWallet shall use commercially reasonable efforts only to do so. There is no assurance that RockWallet will be able to cancel or amend an Order.
3.10.2. Customer acknowledges that RockWallet cannot reverse a Digital Asset Order which has been broadcast to an Approved Network, and losses due to fraudulent or accidental transactions are not recoverable.

WALLET

4.1. Wallet. The Wallet supplied to Customer through the Services is an unhosted, non-custodial Approved Network wallet. Depending on Customer preferences, Customer RockWallet Wallet will be associated with one or more Approved Networks and Wallet Addresses. The list of Approved Networks will appear on the Platform or in the Account. RockWallet may change the list of Approved Networks from time to time at its sole discretion. RockWallet making a network an Approved Network does not constitute an opinion as to the legal status, security or other status of the network. Each Wallet Address Customer create will using the Wallet be unique to Customer and will not be used by RockWallet other than through its public address or key and also only as permitted by this Agreement. RockWallet reserves the right to limit the number of Wallet Addresses that Customer can associate with a Wallet. Subject to this Agreement and the ongoing operation of the Approved Network, each Wallet Address will be capable of receiving deposits of Digital Assets.

4.2. Wallet Installation - EULA. Subject to the compatibility of the Customer Device, the App by which the Wallet is provided is supplied pursuant to the EULA set out below which forms part of this Agreement.
4.3. Wallet Creation. When instructed by the Customer, the Wallet will create one or more Wallet Addresses. Customer is solely responsible for storing, outside of the Services, a backup of any Wallet, mnemonic, private key, or transaction information that they maintain in their Wallet. If Customer does not maintain a backup of their Wallet private keys they will not be able to access Digital Assets previously accessed using their Wallet if they lose access to the Customer Device on which it is installed. RockWallet does not view, collect or store aby private keys or recovery codes associated with the Wallet. As an unhosted Digital Assets wallet the Wallet does not imply that its associated Wallet Addresses are operational from only the Wallet; Customer may access such addresses from third party devices using their private keys.
4.4. Wallet Data. Using information supplied by Customer to RockWallet on the Platform and also public information available in from Approved Networks, RockWallet may display information concerning the Wallet and its Transactions in the Platform Account.
4.5. Wallet Digital Assets. The fact of the Wallet being able to store a given Digital Asset shall not constitute a representation or legal opinion by RockWallet as to (i) the status of the Digital Asset as a security or other form of property; (ii) the actual or future value of the Digital Asset; or (iii) the actual or future utility of the Digital Asset. Customer alone takes responsibility for such risks and any necessary protections against such risks. RockWallet is not a broker-dealer or other form of licensed security custodian or dealer.
4.6. Wallet Transactions. Customer alone determines and initiates all Wallet Transactions involving the sending of Digital Assets to a Recipient from the Wallet. Any such Digital Assets Transactions must be confirmed and recorded in the digital assets’ ledger associated with the relevant Approved Network. If the Approved Network is not operating, such Transactions will not be processed and RockWallet has no liability for such failures. RockWallet has no control over any Digital Assets Network and therefore cannot and does not ensure that any Transaction details Customer submits via the Wallet will be confirmed on the relevant Approved Network. Customer agrees and understands that each Transaction summitted using the Wallet may not be completed, or may be substantially delayed, by the Approved Network used to process the Transaction. RockWallet does not guarantee that the Wallet can transfer title or right in any Digital Assets or make any warranties whatsoever with regard to title.
4.7. All Transactions Permanent and Final. Once Transaction has been signed using the Wallet and submitted to the Approved Network, RockWallet cannot assist Customer to cancel or otherwise modify the Transaction. RockWallet has no control over any Approved Network and does not have the ability to facilitate any Transaction cancellation or modification requests. Each Transaction will create a permanent public record thereof on the corresponding Approved Network blockchain.
4.8. Forks. In the event of a Fork, RockWallet may not be able to support activity related to Customer’s Digital Assets. Customer agrees and understands that, in the event of a Fork, the Transactions may not be completed, completed partially, incorrectly completed, or substantially delayed. RockWallet is not responsible for any loss incurred by Customer in whole or in part, directly or indirectly, by a Fork. The Wallet may not support all the Digital Assets that result from a Fork; Customer is responsible for managing its Digital Assets that result from a Fork.
4.9. Pin. The Wallet may have various built-in security features, such as a ‘pin’ code. RockWallet does not receive or store Customer’s Wallet pin, private keys or mnemonic. RockWallet cannot assist Customer with Wallet pin retrieval. Customer is solely responsible for remembering, storing, and protecting their Wallet pin and mnemonic. Any Digital Assets Customer has associated with such Wallet may become inaccessible if they do not know or protect their Wallet pin. Any third-party with knowledge of one or more of Customer’s credentials (including, without limitation, a mnemonic, a backup phrase, secret words, wallet identifier, or pin) can dispose of Digital Assets in their wallet. When Customer creates a Wallet, they must: (i) create a strong pin that they do not use for any other website or online service; (ii) provide accurate and truthful information; (iii) protect and keep secret all credentials for the Wallet; (iv) protect access to their device and Wallet; (v) promptly notify RockWallet if they discover or otherwise suspect any security breaches related to their Wallet; and (vi) use the backup functionality provided through the Wallet and safeguard their backup files. Customer agrees to take responsibility for all activities that occur under their Wallet and accept all risks of any authorized or unauthorized access to their Wallet, to the maximum extent permitted by law.
4.10. Fees. Customer shall pay RockWallet applicable fees for Wallet Transactions or balances; the amount of such fees are posted in the Wallet and on the Platform. Network fees (including, without limitation “miner’s fees” or “gas”) required to use an Approved Network may apply to a Transaction and Customer is liable for such fees. Customer is solely responsible for paying any such fees and RockWallet will neither advance nor fund such fees on Customer’s behalf, nor be responsible for any excess or insufficient fee calculation. Fiat fees payable to RockWallet shall be paid by such means as RockWallet shall require which may include ACH transaction in accordance with the ACH consent set out above, by debit or credit card, wire transfer, each to accounts designated for such purposes by RockWallet.
4.11. Sanctions. The Services may not be used to support or transact with: (a) an entity or individual located, organized or resident in any Restricted Location; (b) an entity or individual on the Office of Foreign Assets Control's Specially Designated Nationals and Blocked Persons List ("SDN List") or Consolidated Non-SDN Lists available, the United Nations ("UN") Security Council Consolidated List, or regional or foreign government watchlists; or (c) an entity directly or indirectly owned or controlled by any person located, organized or resident in a sanctioned jurisdiction or any person listed on the SDN List, Consolidated Non-SDN Lists, the UN Security Council Consolidated List, or regional or foreign government watchlists.
4.12. Transaction Blocking. RockWallet reserves the right to cause the Wallet to not be capable of completing send or receive Transactions with specific third party wallet addresses including but not limited those that are subject to sanctions or that RockWallet has otherwise deemed to be high risk wallets. RockWallet also reserves the right to cause the Wallet to block Transactions over a certain size or that, over a specific period of time, exceed a specific amount. The fact of the Wallet not blocking one or another Transaction shall not be construed as the counterparty address being safe, screened or otherwise trustworthy.

DIGITAL ASSET RISKS

5.1. CUSTOMER ACKNOWLEDGES THAT DIGITAL ASSETS ARE VERY RISKY AND DIGITAL ASSETS HAVE NO INHERENT VALUE.

5.2. By using the Services, Customer understands that there are substantial risks associated with the purchase, sale, holding and use of Digital Assets, and Customer is agreeing to familiarize itself and assume all such risks, including, but not limited to the following:

5.2.1. Digital Assets are not insured in any way by RockWallet or any governmental authority; there is no FDIC insurance on your Digital Assets;
5.2.2. the value of the Digital Assets Customer acquires through the Services are attached to Customer’s Digital Asset wallets that are accessible only with Customer’s private key. If Customer loses its private key, Customer’s Digital Assets will be unrecoverable and RockWallet will not assist Customer in recovering Digital Assets from any Digital Asset wallets without Customer’s private key;
5.2.3. price and liquidity of Digital Assets has been, and maybe, subject to large fluctuations on any given day and Customer may lose any and all value in Customer’s Digital Assets at any time;
5.2.4. some Digital Asset exchanges have been subject to cyberattacks and other technical issues that have resulted in the loss or theft of Digital Assets to their users and there is a risk that a similar cyberattack could affect the Services and result in the theft or loss of Customer’s Digital Assets for which Customer cannot recover;
5.2.5. Digital Assets are not part of a central bank that can take corrective measures to protect the value of Digital Assets in a crisis;
5.2.6. changes to applicable law may adversely affect the use, transfer, exchange, or value of Customer’s Digital Assets and such changes may be sudden and without notice;
5.2.7. Digital Assets are not legal tender and are not backed by a government; and
5.2.8. Digital Assets have value from the continued willingness of market participants to use Digital Assets, thus Digital Assets are susceptible to loss of confidence, which could collapse demand relative to supply and may result in permanent and total loss of value of a particular Digital Asset if the market for such Digital Asset disappears.

FEES AND TAXES

6.2. Sales Tax. To the extent that RockWallet does not collect any applicable taxes, but it is later determined that taxes were collectible by RockWallet, Customer shall pay such applicable taxes to RockWallet upon notice of the applicable taxes. RockWallet is not liable for any taxes that Customer is legally obligated to pay, in any jurisdiction, which is incurred or arise in connection with or related to Customer’s business activities (under this Agreement or otherwise), and all such taxes will be the financial responsibility of Customer. Customer understands that RockWallet may be required to disclose Customer’s account information to tax authorities in any country or pursuant to a court order at any time.
6.3. Income Taxes. Customer is also responsible for determining if any income or earnings from a particular investment result in unrelated business taxable income that is subject to unrelated business income tax pursuant to the Regulations.
6.4. Income or Capital Gains Tax. Customer is responsible for calculating and remitting all income, capital gains or other taxes applicable to Digital Assets and Transactions.

ERRORS AND DISCREPANCIES

You agree to provide all information reasonably requested by us in order to review and investigate the dispute. You agree that we shall have no less than fifteen (15) days following confirmed receipt of your dispute to investigate and respond

7.2. Customer acknowledges that any technical issues arising from the misuse of the Services, including but not limited to entering a wrong address both when indicating the Recipient address or when sending their Digital Assets to RockWallet, and other types of user mistakes may not be resolved by RockWallet’s technical department.
7.3. For the avoidance of doubt, RockWallet shall be entitled to rely on its own record of any information or data relating to Customer as conclusive evidence of the fact against that Customer for all purposes save for manifest error.

8. ROCKWALLET PLATFORM

8.2. Platform Content. The content on the Platform is provided for general information only. It is not intended to be treated as any advice on which Customer should rely. Customer must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Platform. Although RockWallet makes reasonable efforts to update the information on the Platform, RockWallet makes no representations, warranties, or guarantees, whether express or implied, that the content on the Platform is accurate, complete, or current.
8.3. User-Generated Content. The Platform may include information and materials uploaded by other users of the Site, including use of bulletin boards and chat rooms, as applicable. This information and these materials have not been verified or approved by RockWallet. The views expressed by other users on the Platform do not represent RockWallet’s views or values.
8.4. Uploading Content to Platform. When Customer makes a Contribution to the Platform, or makes contact with other users of the Platform, Customer must comply with the content standards set out below:
8.4.1. A Contribution must: (i) be accurate (where it states facts); (ii) be genuinely held (where it states opinions); and (iii) comply with the laws applicable in any country from which it is posted.
8.4.2. A Contribution must not:
• be defamatory of any person;
• be deceiving, obscene, offensive, hateful or inflammatory;
• promote violence, illegal activity, and/or discrimination;
• infringe any copyright, database right, or trademark of any other person;
• breach any legal duty owed to a third-party, such as a contractual duty or a duty of confidence;
• be in contempt of court;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety;
• be likely to harass, upset, embarrass, alarm, or annoy any other person;
• impersonate any person, or misrepresent your identity or affiliation with any person;
• give the impression that the Contribution emanates from RockWallet, if this is not the case;
• advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
• contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducements to the commission, preparation or instigation of acts of terrorism; or
• contain any advertising or promote any services or web links to other sites.
8.4.3. Customer warrants that any Contribution made shall comply with the above-listed standards and acknowledges that Customer will be liable to RockWallet and indemnify RockWallet for any breach of this warranty. This means Customer will be responsible for any loss or damage RockWallet suffers as a result of Customer’s breach of warranty.
8.5. Any Contribution to the Platform will be considered non-confidential and non-proprietary. Customer retains all ownership rights in the content but grants to RockWallet (and other users of the Platform) a limited license to use, store and copy that content and to distribute and make it available to third parties. RockWallet also has the right to remove any Contribution Customer makes on the Platform at their sole discretion.
8.6. Customer agrees that the Platform is and shall remain the exclusive property of RockWallet. Accordingly, Customer represents, warrants, and covenants that it shall not:
8.6.1.1. distribute or disclose the Platform, or any component of it, or permit use of the Platform by, any third-party;
8.6.1.2. decompile, disassemble, reverse engineer, or otherwise attempt to derive or discern the source code or internal workings of the Platform except to the extent that any reduction of software in the Platform to human readable form (whether by reverse engineering, de-compilation or disassembly) is necessary for the purposes of integrating the operation of the Platform with the operation of other software or systems used by Customer;
8.6.1.3. use the Platform for any purpose that is illegal or prohibited under the Agreement;
8.6.1.4. use any automated means or interface to access the Services or extract other users’ information;
8.6.1.5. use the Platform to communicate with other users or for any commercial purpose;
8.6.1.6. use the Services in a way that could interfere with, disrupt, negatively affect, or inhibit other users from using the Services, or that could damage, disable, overburden, or impair the functioning of the Services;
8.6.1.7. use or attempt to use another user’s Account Credentials without their permission;
8.6.1.8. upload viruses or other malicious code that otherwise compromises the security of the Services;
8.6.1.9. attempt to circumvent any content-filtering techniques RockWallet uses, or attempt to access areas or features of the Services that Customer is not authorized to access;
8.6.1.10. establish a link to the Platform that suggests in any way any form of association or RockWallet’s approval or endorsement;
8.6.1.11. probe, scan, or test the vulnerability of the Services, or any related system or network; or
8.6.1.12. encourage or promote any activity that violates the Agreement.
8.7. RockWallet shall indemnify and hold Customer harmless of any damages and costs awarded by a court of competent jurisdiction against Customer, which relate directly to a finding by such court that Customer’s use of the Platform in accordance with the Agreement infringed any copyright, patent, trade secret, or other intellectual property right of a third-party; provided, however, Customer must agree to allow RockWallet, to the extent it chooses, to defend and direct all activities relating to the defense and/or settlement of any such third-party claim. Customer must provide RockWallet with prompt notice of any actual or potential third-party claim.

PLATFORM SECURITY

9.2. Electronic Communications from RockWallet. Customer acknowledges and agrees that the Platform may include certain communications from RockWallet or its partners, such as service announcements and administrative messages, and that these communications are considered part of the Platform and Customer may not be able to opt-out of receiving them. Unless explicitly stated otherwise, any new features that augment or enhance the Services, including any new service, shall be subject to the Agreement.
9.3. Platform Provided “As Is”. The Platform, and all other related Services, are provided “as is” with no representations, warranties, or conditions of any kind, either express or implied. RockWallet shall have no responsibility for transmission errors occurring outside the scope of the proprietary Platform, nor for faulty or unreliable Internet connections or website downtime. All disclaimers, limitation of liability and indemnity terms set forth in the Agreement shall apply fully to Customer’s use of the Platform, as well as any other means of accessing such Services.
9.4. Multi-Factor Authentication (“MFA”) Service. RockWallet may utilize an MFA service to safeguard Customer access to the Platform. The MFA service will require Customer to provide certain contact information to RockWallet. Customer authorizes RockWallet to transmit a unique authentication identifier to the contact information provided by Customer. Customer shall be solely responsible for any third-party fees incurred by Customer, including, but not limited to those assessed by telecommunication service providers, as a result of the use of the MFA service.
9.5. Security of the Account Credentials. The confidentiality and security of the Account Credentials will always be the sole responsibility of Customer. Customer hereby acknowledges that:
9.5.1. Customer agrees that there are inherent risks of using online services such as the Platform if the security of the Account Credentials is not strictly maintained.
9.5.2. Customer shall make reasonable efforts to:
• take appropriate security measures to protect their devices and computer systems;
• protect the Account Credentials, personal details, and other confidential data;
• use unique Account Credentials for different websites, applications, or services. Account Credentials should not be based on common or typical passwords or password routines, and/or personal information; and
• implement security protocols and policies, and install or acquire security products and protections including up-to-date anti-virus, anti-spyware, firewall software and operating systems on devices and computers, removal of file and print sharing options, regular and frequent back-up of critical data; encryption technology, terminating online sessions when complete, clearance of browser cache after each log in; prohibition on software and programs of unknown origin; prohibition on using websites that have not been reviewed for security and veracity, and prohibition on use a computer or a device which is not owned or authorized for use by Customer or which is on a public network to access the Platform.
9.5.3. Changes. RockWallet may modify, or discontinue, the Platform at any time or change its domain. RockWallet shall use reasonable endeavors to give Customer reasonable notice of any such modification or discontinuance.

INTELLECTUAL PROPERTY

10.2. RockWallet Name. Customer shall not use the RockWallet name for any purpose without the prior written consent of RockWallet, including but not limited to, in any advertisement, publication, or offering material.
10.3. Feedback. In the event Customer uploads or shares any feedback, suggestion, idea, or other information or material with RockWallet, Customer automatically grants RockWallet an unlimited and unrestricted worldwide license to use this content without any cost. This content shall become part of the public domain so long as it remains on RockWallet’s Platform and Services. Customer agrees that this content can be used by RockWallet for marketing or any other purposes at RockWallet’s sole discretion.
10.4. Defects. Customer will immediately report any apparent malfunction or breach of security of which Customer becomes aware or experiences with the Services.

THIRD-PARTY CONTENT AND SERVICES

11.2. While using RockWallet’s Services, Customer may view Third-Party Content. RockWallet does not control, endorse, or adopt (unless otherwise expressly stated by RockWallet) any Third-Party Content and shall have no responsibility for Third-Party Content, including without limitation material that may be misleading, incomplete, erroneous, offensive, indecent, or otherwise objectionable. In addition, Customer’s business dealings or correspondence with such third parties is solely between Customer and the third parties. RockWallet is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, and Customer understands that their use of Third-Party Content, and interactions with third parties, is at their own risk.
11.3. Customer may use the Services to communicate Customer instructions to a Third-Party Servicer of Customer which Third Party Servicer may perform a financial transaction on behalf of Customer pursuant to the Third-Party Servicer Terms. For example, if Customer opens a prepaid access account or hosted Digital Asset wallet, then a data Transaction through the Services may result in a financial transaction within the Customer account with the Third-Party Servicer supplying such services. RockWallet is not liable for any such financial transaction or the results thereof. Customer shall direct all complaints concerning Third-Party Servicer Services to the Third-Party Servicer responsible.

11.4. Cybrid Inc., is a Third-Party Servicer that offers Customer the ability to withdraw fiat from the Wallet. To withdraw fiat, you must accept the Cybrid User Agreement and Policies available here.

FORCE MAJEURE

In the event that RockWallet or its representatives are unable to provide the Services due to abnormal and unforeseeable circumstances beyond RockWallet’s or its representatives’ control the consequence of which would have been unavoidable despite all efforts to the contrary, including but not limited to government acts, wars, acts of terrorism, cybercrimes, strikes, riots, other civil disturbances, legal process, health epidemic or pandemic, electronic failure or mechanical failure, RockWallet and its representatives shall have no liability for direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of profits or expenses, arising in connection with any Order entered into with Customer pursuant to the Agreement, any CFD or any Confirmation.

TERM AND TERMINATION

13.2. This Agreement has no fixed term.
13.3. In the event of termination, all debts, and obligations that Customer owes RockWallet shall become immediately due and payable. Customer agrees that RockWallet may take any action it is entitled to take under the Agreement or under applicable law, including to set off the whole or any part of any amount owing to Customer against any or all amounts payable by Customer to RockWallet.
13.4. In the event of termination, all obligations and rights of a continuing nature shall survive termination of the Agreement.
13.5. Prior to terminating this Agreement, Customer shall transfer all of their Digital Assets from the Wallet to another wallet or Customer shall ensure that they are in possession of their private keys for the Wallet. RockWallet is not able to supply Customer with such keys and RockWallet will not be able to recover any Digital Assets in the Wallet during the term hereof or after termination. If RockWallet elects to terminate this Agreement and Customer is not in default hereunder and there are no risk-related or legal impediments to doing so, RockWallet shall provide Customer with thirty (30) days to move their Digital Assets out of the Wallet to another Wallet or to reconstitute the Wallet using a third party wallet service. After such thirty (30) day delay, RockWallet will cease supporting the Wallet and the Account and RockWallet shall not be responsible for the results thereof. Where RockWallet deems it necessary for security, reputational, legal or other reasons, it may reduce such prior notice period at its sole discretion.
13.6. Provisions of this Agreement that by their nature should survive termination shall survive termination including but not limited to those concerning intellectual property rights, digital asset risks, intellectual property, term and termination, legal and regulatory compliance, limitation of liability, indemnification and general clauses.

ESCHEATMENT / LOST PROPERTY

14.1. RockWallet is not in possession of Customer property and is thus not able to escheat such property to any regulator (e.g. a state department of revenue) in the event that user is not engaging with their Wallet or Account.

REPRESENTATIONS AND WARRANTIES

Customer represents, warrants, and covenants, where applicable, that:

15.1. All statements contained in the Agreement, and any other information contained in documentation submitted in support of the Agreement, are true and correct and that Customer will notify RockWallet immediately if any of such information is no longer true.
15.2. If Customer is a non-individual, Customer (i) is duly organized, validly existing and in good standing under the laws of the jurisdiction in which it is organized; (ii) it has all necessary power and authority to enter into this Agreement, to carry out its obligations hereunder and to consummate the Orders contemplated.
15.3. Customer is not subject to any financial sanctions, embargoes, or other restrictive measures imposed by any governmental authority in any jurisdiction in which the Services are available.
15.4. They are NOT in, under the control of, or a national or resident of any Restricted Location. RockWallet maintains the right to select the markets and jurisdictions to operate in and may restrict or deny its Services to certain countries at any time without prior notice to or consent from Customer.
15.5. That they are at least 18 years old or of other legal age, according to Customer’s relevant jurisdiction.
15.6. Customer is responsible for ensuring the accuracy and completeness of instructions in respect of every Order.
15.7. Customer has initiated each Order solely based on its analysis and/or third-party advice and has not received or relied upon any advice from RockWallet with respect to the suitability or appropriateness of such Order for Customer.
15.8. Customer shall maintain security systems, procedures, and controls to prevent and detect the theft of funds; forged, fraudulent and unauthorized instructions and electronic transfer of funds by anyone who is not Customer; losses due to fraud or unauthorized access to the Services by anyone who is not Customer.
15.9. Customer shall make its own arrangements to provide the equipment and software it needs to meet its desired levels of service, security, and reliability. Equipment includes computer systems and telecommunication devices. All purchase, installation, and maintenance costs will be at Customer’s expense. RockWallet may, if it chooses, specify security procedures for a Service, which Customer must follow.
15.10. Customer shall keep any keys, access codes, security devices, and verification procedures safe and confidential, and change them at least as often as the Services terms specify.
15.11. Limitation on Services.
15.11.1. Customer confirms that all Orders will be placed pursuant to and in accordance with the Agreement.
15.11.2. Customer agrees not to:
• use the Services for any Prohibited Activity;
• use the Services to make payments for any illegal purpose;
• use any robot, spider, crawler, scraper or other automated means or interface not provided by RockWallet to access the Services or to extract data;
• attempt to circumvent any content filtering techniques RockWallet employs, or attempt to access any service or area of our Services that you are not authorized to access;
• develop any third-party applications that interact with RockWallet’s Services without prior written consent; and
• encourage or induce any third-party to engage in any of the activities prohibited under this Section.
15.11.3. Customer acknowledges that any Order accepted by RockWallet will be binding upon and enforceable against Customer and does not violate the terms of any other agreement to which Customer is bound.
15.12. Consent to Credit Check. Customer authorizes RockWallet to take all commercially reasonable measures to confirm correctness of Customer information and to assess Customer’s ability to meet its obligations to RockWallet. Reasonable measures include but are not limited to periodically requesting and obtaining Customer credit and financial information, from credit bureau and other sources of such information as may be relevant to assess Customer’s credit risk and creditworthiness.

LEGAL AND REGULATORY COMPLIANCE

16.2. Freezing or Blocking Transactions. In certain circumstances, RockWallet may be obliged to freeze or block an Order to comply with applicable laws. Freezing or blocking can arise for a number of reasons, including as a result of the account monitoring that RockWallet conducts as required by relevant laws or where the name of a sender or Recipient of an Order matches a name on a relevant government list of prohibited persons or where the Order is being sent to a country that has been subjected to relevant EU, US or other sanctions or other government asset control or sanctions. If this occurs, RockWallet and its representatives are not liable to Customer for any resulting Losses whatsoever and Customer agrees to indemnify RockWallet and its representatives to the extent that RockWallet and its representatives incur any Losses in connection with the freezing or blocking of Customer’s account.
16.3. Refusal or Delay of Services. RockWallet may refuse or delay the provision of Services, at its sole discretion, if RockWallet reasonably determines that doing so is necessary to avoid or mitigate Losses to RockWallet; to comply with RockWallet policies; to adhere to laws or regulations; if an Order is not or does not appear to be related to Customer’s stated purpose of its use of Services, or to reduce risk to RockWallet. This includes, but is not limited to, events where RockWallet reasonably suspects that the Service is being used or accessed to perpetrate financial fraud or exploitation, including without limitation, money laundering, terrorist financing, and identity fraud, even if Customer has authorized use of the Service.
16.4. Disclosure. Customer understands that RockWallet takes measures to ensure that it is not participating or assisting in money laundering or terrorist financing. Customer agrees that RockWallet, in its sole discretion, may disclose any Order related information including but not limited to confidential information of Customer or information about a Recipient in order to satisfy RockWallet’s legal obligations under applicable law, including, but not limited to, anti- money laundering, trade and economic sanctions laws and/or regulations, or as may otherwise be required by law or court order. RockWallet is hereby instructed to communicate Customer information to Third-Party Servicers as per preferences indicated in the Account or as otherwise permitted in the Services. Customer hereby instructs RockWallet to obtain information from Third-Party Servicers as and when instructed through the Account or as otherwise permitted in the Services. Furthermore, such disclosure may be made to any governmental agency, body or department that exercises regulatory or supervisory authority with respect to RockWallet’s operations, where such disclosure is made to satisfy governmental audit or examination requirements or as part of information required to be submitted to such governmental entities in the ordinary course of business.
16.5. Additional Information. Upon request, Customer agrees to provide any additional information that RockWallet may need, including with respect to Customer, third-party payers, or payees to satisfy its ongoing legal and regulatory obligations. Failure or delay in providing additional information may result in a delay or failure to provide Services. In addition, Customer authorizes RockWallet to make any inquiries it may deem necessary or appropriate in accordance with applicable law, including, without limitation, inquiries into Customer’s solvency or credit history, to assess Customer’s suitability for a business relationship with RockWallet as well as ongoing maintenance of that relationship.
16.6. No offer of Securities: The responsibility for the fact that the Digital Asset cannot be treated as a security lies with the owner of the Digital Asset. RockWallet reserves the right at its sole discretion to prohibit and discontinue any Order where RockWallet has knowledge of any risk or speculation that such Digital Asset would be treated as a security by the relevant national authorities. For the avoidance of any doubt, the provisions of this clause shall not constitute or be deemed or construed to constitute any form of warranty and/or investment, financial, legal, or any other professional advice, that a Digital Asset made available through RockWallet’s Services is not a security.

USE OF INFORMATION, PRIVACY AND DISCLOSURE

17.1. RockWallet shall collect, use, and disclose Personal Information received from Customer and shall endeavor to comply with all applicable foreign, federal, and state data protection laws, as well as all other applicable regulations and directives as the case may be. The policy applied to processing data is set out in our Privacy Policy available on RockWallet’s website.

17.2. RockWallet may transfer personal data to affiliates in countries other than the country in which the information was originally collected or created.
17.3. Customer shall indemnify RockWallet and its representatives and hold RockWallet and its representatives harmless from and against any Losses resulting from RockWallet’s non-compliance with applicable privacy and data governance laws which are a direct consequence of the actions or omissions of Customer.
17.4. Without limiting the foregoing, RockWallet shall not be liable for any losses or damages incurred as a result of any information submitted to it through this website or any contact e-mail thereof or for its transmission of information to any person or entity as a result of a request for such transmission reasonably.
17.5. New Products and Services. Under a valid consent, RockWallet may contact Customer, by telephone, mail, or other means, with information about the products and services available that RockWallet believes may be of interest to Customer.

18. DATA PROTECTION

18.1. The following terms shall have the meanings set out below:

"Customer Personal Information" is the Personal Information processed by RockWallet under or in connection with this Agreement;
"Data Protection Laws" are the laws and regulations applicable to the Processing of Personal Information including but not limited to the California Consumer Privacy Act ("CCPA") and the California Privacy Rights Act ("CPRA");
"Personal Information" is information that identifies, relates to, describes, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, with a particular identifiable person or household;
"Personal Information Breach" is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to, Customer Personal Information;
"Process" means the collection, handling, use, storage, disclosure, transmission or any other operation performed on Personal Information;
"Services" means the services, work, tasks or other activities, including Processing that RockWallet will perform for Customer as described in the Agreement; and
"Subprocessor" is any third party who is engaged by RockWallet to carry out specific Processing activities with Customer Personal Information.
18.2. Customer agrees that, except as otherwise expressly set forth in the Agreement, Customer shall determine the purposes and means of the Processing of Customer Personal Information and has appointed RockWallet to Process the Customer Personal Information.
18.3. RockWallet agrees to comply with applicable Data Protection Laws and shall instruct its employees, agents and Subprocessors comply with the Applicable Data Protection Laws as well as the terms of the Agreement with respect to Customer Personal Information.
18.4. RockWallet will: (a) only Process Customer Personal Information to the extent strictly necessary for the performance of its obligations under the Agreement, (b) comply with all written instructions from Customer in relation to Customer Personal Information.
18.5. RockWallet will not: (a) use, distribute, sell, rent, release, disclose, disseminate, make available, transfer or otherwise communicate Customer Personal Information to another party for monetary or other valuable consideration, (b) retain, use or disclose Customer Personal Information for any purpose other than the specific purpose of performing the Services specified in the Agreement, including retaining, using or disclosing the Customer Personal Information for a commercial purpose other than providing the services specified in the Agreement, (c) retain, use, or disclose the Customer Personal Information outside of the direct business relationship between Customer and RockWallet.
18.6. Subject to any confidentiality obligations in the Agreement, RockWallet shall take reasonable steps to ensure the reliability of any of its employees, agents and Subcontractors who may have access to Customer Personal Information, ensuring in each case that access is limited to those individuals who need to access such data as strictly necessary to deliver the Services. Further, RockWallet shall ensure that RockWallet personnel are subject to confidentiality obligations at least as restrictive as those contained in this Agreement or are subject to an appropriate statutory obligation of confidentiality.
18.7. Subject to any other security obligations in the Agreement, Service Provider will implement and maintain appropriate technical and organizational measures consistent with those required by Applicable Data Protection Laws for the protection of the security, confidentiality, and integrity of the Personal Information. Service Provider will not materially decrease the overall security of the Services while the Agreement is in effect.
18.8. RockWallet shall promptly notify Customer, and provide full details thereof, if it receives any communication from any individual or any representative of an individual requesting to exercise their rights under Applicable Data Protection Laws with regard to Customer Personal Information. RockWallet shall provide reasonable assistance and cooperation as is necessary to enable Customer to comply with the exercise of such rights by an individual.
18.9. RockWallet shall notify Customer without undue delay upon becoming aware of a Personal Information Breach and shall provide Customer with sufficient information which allows Customer to meet any obligations to report a Personal Information breach under Applicable Data Protection Laws. Such notification shall at a minimum: (i) describe the nature of the Personal Information breach, the categories and numbers of individuals concerned, and the categories and numbers of records concerned; (ii) describe the likely consequences of the Personal Information breach; and (iii) describe the measures taken or proposed to be taken to address the Personal Information Breach.
18.10. Customer consents to RockWallet engaging Subprocessors to Process Customer Personal Information provided such engagements are consistent with the terms of this Addendum and the Agreement. RockWallet shall, upon request, provide Customer a list of Subprocessors who process Customer Personal Information.
18.11. Upon expiration or termination of the Agreement (or sooner if reasonably requested by Customer), RockWallet shall securely delete or return all Customer Personal Information, including any automatically created archival copies of such data, in its possession or under its control (including all Customer Personal Information Processed by any Subprocessor), in accordance with the terms and timelines of the Agreement, or if not stated, within thirty (30) days of the Agreement's termination or expiration, unless otherwise required by Applicable Data Protection Laws.
18.12. The obligations with respect to Customer Personal Information shall continue for as long as any Customer Personal Information remains in RockWallet' custody or control.
18.13. All other terms the Agreement not expressly modified by this Addendum shall remain in full force and effect.
18.14. In the event of inconsistencies between the provisions of this section concerning Personal Information and the other provisions of the Agreement, the provisions of this section shall prevail.

LIMITATION OF LIABILITY; INDEMNITY

19.1. Cooperation With Law Enforcement. It is possible, that some Digital Assets are purposed for unlawful seizure of the property or are construed as a fraud, scam, or any other activity, recognized by the laws as illegal and/or non-compliant with legal requirements. RockWallet cooperates with law enforcement agencies and other competent authorities to determine and disclose such Digital Assets. RockWallet reserves the right to prohibit and discontinue any of their Services with such Digital Asset at RockWallet’s sole discretion, without any prior notice to Customer and without publication of the reason for such decision, whenever this comes to RockWallet’s knowledge.

19.2. LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES SHALL ROCKWALLET AND ITS REPRESENTATIVES BE LIABLE TO CUSTOMER OR TO ANY OTHER PARTY FOR LOST REVENUE, PROFITS, OR FOR ANY OTHER SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, EVEN IF ROCKWALLET OR ITS REPRESENTATIVES HAVE BEEN INFORMED OF SUCH POTENTIAL LOSS OR DAMAGE AS A RESULT OF OR ARISING OUT OF THE RELATIONSHIP BETWEEN THE PARTIES OR IN ANY WAY CONNECTED TO THE AGREEMENT. EXCEPT FOR LIABILITY FOR DEATH OR BODILY HARM, ROCKWALLET SHALL NOT BE LIABLE HEREUNDER FOR ANY AMOUNT GREATER THAN THE FEES COLLECTED BY ROCKWALLET FROM CUSTOMER DURING THE THIRTY (30) DAYS PRIOR TO THE EVENT GIVING RISE TO LIABILITY. THE PARTIES AGREE THIS LIMITATION REPRESENTS A REASONABLE ALLOCATION OF RISK, WITHOUT WHICH ROCKWALLET WOULD NOT HAVE ENTERED INTO THE AGREEMENT. THE LIMITATIONS OF LIABILITY STATED IN THE AGREEMENT SHALL HAVE EFFECT TO THE EXTENT PERMITTED BY APPLICABLE LAW. ROCKWALLET SHALL NOT BE LIABLE FOR CUSTOMER DECISIONS TO BUY OR SELL ONE DIGITAL ASSET OR ANOTHER OR FOR DECISIONS BY CUSTOMER TO STAKE DIGITAL ASSETS IN ONE OR ANOTHER DECENTRALIZED FINANCE PROTOCOL.
19.3. Indemnity. Customer will repay RockWallet and its representatives any and all claims, losses, and expenses that arises directly out of (i) any actual or alleged breach of Customer’s representations, warranties, or obligations set forth in this Agreement; (ii) Customer’s wrongful or improper use of the Services; (iii) Customer’s violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (d) Customer’s violation of any law, rule, or regulation of any country; and (iv) a breach by Customer of this Agreement or any other party’s use of the Services or access to the Platform through any Customer’s Account Credentials.

COMMUNICATION AND NOTICES

20.1. Customer agrees and consents to receive electronically, all communications, agreements, documents, notices, and disclosures provided by RockWallet in connection with any RockWallet Service (“Communications”). Such Communications shall be provided to Users via the Platform.

20.2. All such communications will be considered to have been provided in accordance with the terms of this Agreement. Customer agrees that it is Customer’s responsibility to access all such communications.
20.3. All electronic communications will be deemed to be received on the day the electronic communication is sent, if a business day, and if not a business day, on the next Business Day after the date on which the electronic communication is sent.
20.4. Customer must inform RockWallet immediately in writing of any change of address, delivery information, Customer financial institution or Customer Bank Account, or its bank/financial institution from which RockWallet has been granted the authority to initiate electronic debits. Any changes directed by a notice will be taken into effect by RockWallet within five (5) days after RockWallet’s receipt of such notice. If Customer has failed to inform RockWallet of any change in address or contact information in accordance with this clause or has otherwise provided incorrect address or contact information and RockWallet is unable to deliver any Communications due to such failure or the provision of incorrect address or contact information, Customer is in breach of this Agreement and RockWallet will have no further obligation to seek out correct contact information to continue to attempt to deliver. RockWallet is not responsible for Customer’s failure to receive any Communications if sent in accordance with contact information as provided by Customer.
20.5. Where Customer communicates via electronic mail with RockWallet, Customer agrees to bear the risk that such electronic mail may be corrupted, modified, incomplete, hacked, compromised, or be undelivered with or without notice to the sender or receiver. Customer agrees to bear the risk of these events and agrees to hold RockWallet harmless from acting or failing to act on any electronic communications purporting to be sent by Customer.

GOVERNING LAW, VENUE AND ARBITRATION

21.1. These Agreement shall be governed by and construed in accordance with the laws of Delaware, United States without regard to principles of conflict of laws.

21.2. All disputes arising out of or in connection with this Agreement or the Services or in respect of any legal relationship associated therewith or derived therefrom will be referred exclusively to and finally resolved by arbitration. Each party will cover its own fees and costs associated with the arbitration proceedings; however, if the arbitrator finds that Customer cannot afford to pay the fees and costs reasonably associated with the arbitration proceedings, RockWallet will pay them for Customer. Arbitration will take place in the English language in Wilmington, Delaware, United States pursuant to the Consumer Arbitration Rules of the American Arbitration Association available here https://www.adr.org/Rules. Customer may choose to have the arbitration conducted by telephone, based on written submissions. The award of the arbitrator will be final and binding, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The parties agree that they will not appeal any arbitration decision to any court. Notwithstanding the foregoing, RockWallet may seek and obtain injunctive relief in any jurisdiction and in any court of competent jurisdiction for any actual or threatened breach of this Agreement without the necessity of posting a bond, and Customer agree that this Agreement are specifically enforceable by RockWallet through injunctive relief and other equitable remedies without proof of monetary damages. The parties expressly waive their right to a jury trial and also waive their right to participate in a class action claim related to this Agreement or any part of the Services.
21.3. Customer may opt out of arbitration within 30 days after initiating a transaction by sending us that request through Customer Account. IF Customer DOES NOT OPT OUT, Customer WILL WAIVE ANY RIGHT TO A TRIAL BY JURY OR JUDGE IN COURT AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION.

GENERAL TERMS AND CONDITIONS

22.1. Third Parties. The Agreement is not intended to, and shall not, confer upon anyone other than the Parties and their lawful successors nor assigns any legal or equitable rights, benefits, claims, or remedies of any nature.

22.2. No Waiver. RockWallet’s failure to exercise any of its rights under the Agreement shall not be deemed a waiver of such rights or remedies later.
22.3. Severability. If any provision of this Agreement shall be held to be unenforceable by a court of competent jurisdiction, the remainder of the provisions shall remain in effect and shall be binding upon the Parties.
22.4. Assignment. Customer shall not assign the Agreement nor any rights or obligations hereunder without RockWallet’s written consent. If RockWallet provides its written consent to any assignment of the Agreement, the Agreement shall be binding upon the successors, heirs, and assigns of Customer. RockWallet shall be permitted to consolidate or amalgamate with, or merge with or into, any other institution and any reference in this Agreement to RockWallet shall be construed as a reference to the successor entity. Customer’s obligations in respect of any account will not be affected by any takeover, absorption, or merger by or of RockWallet, nor will it be in any way affected by any change in the name or constitution of RockWallet or any successor, assignee, or transferee.
22.5. Entire Agreement. This Agreement constitutes the entire agreement of the Parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, representations, understandings, negotiations, and discussions between the parties, whether oral or written.
22.6. Changes to Agreement. RockWallet reserves the right, in its sole discretion to change, amend, or otherwise modify this Agreement (“Revised Agreement”) at any time upon written notice to Customer. Any changes, amendments, or modifications so conveyed to Customer shall be effective from the date such change, amendment, or modification, unless otherwise stated. User’s continued use of the Services after the said notice has been provided constitutes acceptance of the Revised Agreement. If User does not agree with any such change, amendment, or modification, User shall forthwith terminate use of the Services and close all RockWallet accounts.
22.7. Language. This Agreement is presented in the English language. Any translation of this Agreement is for your convenience, and any meanings of terms, conditions, or representations are subject to the definition and interpretation of the English language.

RockWallet End User License Agreement (“EULA”)

This end user license agreement forms (“EULA”) part of the RockWallet Terms of Service (the “Terms of Service”) (collectively, the “Agreement”) is entered into between RockWallet LLC, a Delaware limited liability company having an address at 1000 North West Street, Suite 1200, Wilmington, DE 19801 USA (“RockWallet”) and the person or entity accepting this EULA (“Customer”). This EULA applies to the software that accompanies this Agreement known as the ‘RockWallet App’ (the “Software” or “App”), in whichever manner Customer may receive it or make use of it, which shall include all: downloads of the App, updates or patches to App, documentation for the App such as user guides, other documentation, online services, such as those appearing on https://www.rockwallet.com (collectively, the “Site” or “Web Portal”) that relate to the App and all RockWallet support services, (such as technical support, system setup, installation assistance, related to the App or otherwise). The supply of Software or App to Customer under this EULA may be referred to as the “Services”.

THIS IS A LEGALLY BINDING AGREEMENT BETWEEN Customer AND RockWallet ONLY. BY INSTALLING OR USING THE APP Customer IS AGREEING TO THE TERMS OF THIS EULA. IF Customer DOES NOT AGREE TO BE BOUND BY THIS EULA, Customer IS NOT PERMITTED TO USE THE APP AND MUST UNINSTALL AND DISCONTINUE USE OF THE APP.

Definitions.

Whenever used in this EULA, unless inconsistent with the subject matter or context, the following terms shall have the following meanings:

“NFT” means non-fungible token which is a digital file stored on a digital ledger (commonly known as blockchain) that certifies a unique Digital Asset and the ownership of such asset.

“Platform” means all RockWallet websites, including but not limited to: www.RockWallet.com (“Site”), the App and or such other platforms or portals through which RockWallet may provide services to Customer.

„Prohibited Customer“ means the following list of persons that are prohibited from using the Services (each, a “Prohibited Customer”): (i) Persons who appear on EU, UN, or the United States Department of the Treasury, Office of Foreign Assets Control (OFAC), Specially Designated Nationals List (SDN), United States Commerce Department’s Denied Persons or other similar lists; (ii) Persons who are nationals or residents of any country, territory, or other jurisdiction that is embargoed by the United States, European Union, United Nations; (iii) Persons who are less than 18 years of age; (iv) Persons who are not residents of and located in an Approved Region; (v) Persons, or their Affiliates who have been subject to an Account termination for cause; and (vi) Persons that are not individual natural persons. RockWallet reserves the right to add or remove Approved Regions at its sole discretion.

“Restricted Location” means any jurisdiction where Digital Asset transactions are explicitly prohibited as indicated in the App or the Platform.

Acknowledgement.

Customer acknowledges that this EULA is concluded between Customer and RockWallet only. No third parties, including but not limited to Apple or Google are party to this EULA. Customer acknowledges that RockWallet is responsible for the App and the content thereof, as outlined herein. This EULA is not in conflict with the App Store Terms of Service or Google Play Terms of Service as of the effective date of this EULA, such terms both parties have had the opportunity to review.

App License.

The App is licensed, not sold. This EULA only gives Customer some rights to use the App. RockWallet reserves all other rights. Unless applicable law gives Customer more rights despite this limitation, Customer may use the software only as expressly permitted in this EULA. Subject to the terms of this EULA, RockWallet grants Customer, and Customer accepts, a limited, non-transferable license to use the App only for the specific purposes set forth herein, and for no other purpose (the “License”). The purpose for which the foregoing limited, non-transferable license is granted is to permit Customer to use the App on a phone, tablet, computer or other mobile device (each, a “Device”). Customer Device operating system must be operating according to vendor / licensor / carrier specification and it may not be hacked or jail-broken. Customer must be the rightful user of Customer Device and as applicable, be at all times be in accordance with the Usage Rules set out in the Apple App Store Terms of Service (including, in accordance with use associated with Apple Family Sharing or volume purchasing) or in the Google Play Terms of Service or such other Device or platform terms as may apply to Customer. RockWallet assumes no liability whatsoever from compromised or unlicensed Devices running the App.

Limitations on App Use.

Without limitation, Customer agrees not to: (i) use the App in any form other than object code form; (ii) decompile, reverse engineer, or otherwise seek or utilize any expression of the App in other than object code form; (iii) copy the App or any part thereof (including without limitation reproduction of screenshots of the operation thereof); (iv) alter or otherwise modify the App, or any part thereof for any purpose; (v) sub-license, or assign the use of the App to any third party; (vi) publish the software for any purpose; (vii) use the App for any purpose that is a breach of laws applicable in the jurisdiction where Customer reside and in any of the United States.

Data Collection and Access.

5.2 RockWallet reserves the right (but has no obligation) to reject or edit Customer Data, in so far as it is distasteful or appears to be used in contravention of third party intellectual property rights as reasonably determined by RockWallet. RockWallet can only remove Customer Data from its network, and RockWallet makes no representation or warranty regarding the removal of Customer Data from sites outside of the RockWallet network.
5.3 Where Customer Data includes images, Customer grants to RockWallet an exclusive revocable license to use, copy, distribute, transmit, display and publish such images in connection with Customer License. Customer also expressly agree not to display, transmit or use these images in any way in connection with any services competing with RockWallet.
5.4 RockWallet may provide access to the Customer Data through the Site through which Customer may be able to change Customer Data, subject to the Terms of Service and this EULA.
5.5 By entering Customer personal information, such as first name, last name, phone number, email or other such information as RockWallet may request, Customer agrees to let RockWallet and its third party servicers that assist in RockWallet providing the App, to use that information, and Device information, such as MAC address and other Device identifiers for purposes of providing the RockWallet Services (as defined below) through the App. Customer agrees that they have read, understand, and accept all terms and conditions contained in this EULA including our Privacy Policy, Cookie Policy (collectively, the “Privacy Policy”), General Risk Disclosure, and other related policies such as they may be from time to time all of which are incorporated herein by reference.

Customer Representations and Warranties.

6.1 Duly authorized.  If Customer is an individual, they are over the age of 18. Customer is not a Prohibited User (as defined the RockWallet Terms of Service) and they are not located in and normally resident in a Restricted Location. Customer is not in a country that is subject to a U.S. Government embargo, or that has been designated by the US of economic sanctions. Customer does not require any action or consent of, any registration with, or notification to, any person, or any action or consent under any laws or regulations which Customer is subject;
6.2    Compliance with Laws.  Customer actions conform to all applicable laws in the jurisdictions where RockWallet and Customer are located. Customer will use the App in an ethical manner and in accordance with the terms and intent of this EULA, and in compliance with all applicable laws and regulations, including but not limited to all laws and regulations applicable in the jurisdiction where Customer resides or is located and of the United States. Customer shall not use the App to sell or promote or otherwise facilitate Prohibited Activities (as defined in the RockWallet Terms of Service);
6.3 Compliance with Third Party Terms of Agreement. Customer confirms that at all times Customer are in compliance with all applicable third party terms of agreement or terms of use when using the App.
6.4 Collection of Taxes.  It is Customer sole responsibility to report and remit the correct tax amount to any and all tax authorities. Customer agrees to pay and remit all taxes applicable related to Customer use of the App.
6.5 Opportunity to Consul Counsel. Customer has had the opportunity to consult legal counsel for the purpose of reviewing and obtaining advice as to the terms hereof.

Title in App.

The App, including its source and object codes, documentation (including all descriptive material concerning the functions and technical specifications of the App, user manuals, technical manuals, and other materials issued to Licensee in connection with the License), appearance, structure and organization, is a proprietary product of RockWallet and is protected by copyright and other laws. Title to the App, and any copy, update, modification or merged portion thereof, shall at all times remain with RockWallet. Customer acknowledges that RockWallet expressly reserves the entire right, title and interest in and to the App, and retains the exclusive right to reproduce, publish, sell, modify, distribute, prepare derivative programs of, and license to other licensees, the App. Customer shall not remove any trademarks, proprietary legends, or copyright notices from the App, or reproduce, publish, sell, modify, distribute, prepare derivative programs of, or sublicense the App in any manner.

Indemnification.

Customer shall indemnify and hold harmless RockWallet, our officers, directors, shareholders, employees, agents, affiliates, attorneys, suppliers, contractors, representatives and service providers (collectively, “Indemnified Parties”), from any and all claims, demands, actions, lawsuits, proceedings, investigations, liabilities, damages, losses, costs, expenses, fines and penalties including, without limitation, reasonable attorney’s fees, arising out of or related to (i) Customer breach of this EULA, (ii) Customer violation of any Applicable Law, or the rights, including intellectual property rights, of any other person or entity, (iii) Customer use or misuse of our Services, (iv) Customer conduct in connection with the use or misuse of our Services, and (v) Customer negligence, fraud, willful misconduct or misrepresentations. In the event of any third party claim that the App or Customer use of the App infringes upon that third party’s intellectual property rights, RockWallet, not Apple or Google, shall be solely responsible, if it should decide to, investigate, defend, settle or discharge any claim brought against it relating to infringement of intellectual property. If Customer is obligated to indemnify RockWallet, RockWallet has the right, in its sole discretion, to control any action or proceeding and determine if RockWallet wish to settle it, and if so, on what terms.

LIMITATION OF LIABILITY.

LIMITATIONS OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, RockWallet, ITS VENDORS, CLIENTS, AGENTS AND LICENSORS, SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, TO Customer FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES, EVEN IF RockWallet HAS BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. EXCEPT AS REQUIRED BY LAW OR FOR BODILY HARM OR DEATH, IN NO EVENT SHALL RockWallet’S LIABILITY (WHETHER BASED ON AN ACTION OR CLAIM IN CONTRACT, TORT OR OTHERWISE) TO Customer, OR ANY THIRD PARTY, IN ANY WAY CONNECTED WITH OR ARISING OUT OF THIS AGREEMENT EXCEED THE FEES ACTUALLY PAID TO RockWallet DURING THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
FOR GREATER CERTAINTY, THE FOREGOING LIMITATIONS SHALL APPLY TO ANY AND ALL LIABILITIES THAT MAY ARISE HEREUNDER, INCLUDING THOSE ON ACCOUNT OF LOSS OR BREACH OF Customer DATA, FAILURE OF THE APP TO FUNCTION FOR ITS INTENDED PURPOSE, FAILURE OF THE APP TO COMMUNICATE WITH BANKS, DIGITAL ASSET BLOCKCHAINS, BANKS OR OTHER THIRD PARTY APPLICATIONS. RockWallet MAKES NO REPRESENTATIONS AS TO THE ABILITY OF THE APP TO INTEGRATE WITH BANKS OR PAYMENT PROCESSORS. Customer RETAINS SOLE LIABILITY FOR Customer AGREEMENTS WITH DIGITAL ASSET WALLETS, EXCHANGES OR OTHER THIRD PARTIES AND SHALL, WITHOUT LIMITATION, INDEMNIFY AND HOLD RockWallet HARMLESS FROM AND AGAINST ANY LIABILITIES ARISING ON ACCOUNT THEROF.

SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, SOME OR ALL OF THE LIMITATIONS IN THIS SECTION MAY NOT APPPLY TO Customer WHERE THEIR APPLICATION IS REDUCED BY APPLICABLE LAW. TO THE EXTENT ANY WARRANTY EXISTS UNDER LAW THAT CANNOT BE DISCLAIMED, RockWallet, NOT APPLE OR GOOGLE, SHALL BE RESPONSIBLE FOR SUCH WARRANTY.

Customer shall have sole and exclusive responsibility for the operating system of Customer Device, its being functional, up to date and secure. RockWallet strongly recommends that Customer use anti-virus software and encrypted wifi network connections where such connections are in use. Customer agrees that Customer are solely responsible for internet, wifi or other connectivity within Customer premises.

Force Majeure.

RockWallet shall use its commercially reasonable efforts to perform its obligations hereunder, however, RockWallet, its affiliates, agents or licensors shall not be liable for any loss resulting from the activities of Customer, nor from any erroneous statements or errors in transmission, nor for any loss resulting from any delay, interruption or failure to perform hereunder due to any circumstances beyond RockWallet’s reasonable control including, without limitation, acts of god, fire, explosion, earthquake, riot, terrorism, war, sabotage, accident, embargo, storms, strikes, lockouts, pandemic, any interruption, failure or defects in Internet, telephone, or other interconnect services or in electronic or mechanical equipment. RockWallet’s obligations hereunder shall be suspended during any of the foregoing circumstances, which suspension shall not be a cause for termination of this agreement by Customer.

Term and Termination.

11.2 Termination.  RockWallet may terminate this EULA at any time on notice to Customer. Either party may terminate this EULA on thirty (30) days notice prior to the end of the then current term. Either party may terminate this EULA in the event that the other party is in material breach hereof and such breach is not cured within thirty (30) days of notice of such breach.
11.3 Suspension.  If any information provided by Customer is found by RockWallet to be inaccurate or false, or Customer use of the Services places RockWallet under excessive security, financial or reputational risk, RockWallet may immediately suspend or terminate the Services or cause its third party suppliers to do the same, as the case may be.
11.4 Modification or Termination of Service.  RockWallet reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the App (or any part thereof) with or without notice. Customer agree that RockWallet shall not be liable to Customer or to any third party for any modification, suspension or discontinuance of the App. RockWallet shall be under no obligation to continue providing any of the App and may terminate License for Customer at its sole discretion and without penalty on five (5) days notice through the App or the Site.

RockWallet Digital Assets Services.

RockWallet provides services that are accessible through the App and defined in a separate Terms of Use (“RockWallet Services”). This EULA does not govern the RockWallet Services. The RockWallet Services are governed pursuant to the Terms of Service giving Users the ability to conduct certain Digital Assets transactional activity and an unhosted Digital Assets wallet each as described in detail in the Terms of Service.

Digital Assets (LIKE BITCOIN) ARE INHERENTLY RISKY. PLEASE READ THE TERMS OF SERVICE BEFORE ACCEPTING, INCLUDING THE RISK DISCLOSURES.

General.

13.1 Notices. Any notice, demand, request or other communication required or permitted to be given under this EULA shall be delivered electronically.

13.2 Product Claims.  RockWallet shall be responsible for addressing Customer or third party claims regarding the App. RockWallet shall have the authority to determine how such claims shall be addressed, if at all. Such claims may include but not be limited to claims: (i) product liability; (ii) the App fails to conform to any applicable legal or regulatory requirement and; (iii) arising under consumer protection, privacy or other similar legislation.
13.3 Independent Contractor.  RockWallet is an independent contractor and nothing in the nature of the Services, or any provisions in this EULA shall be deemed, or cause, or is intended to cause Customer and RockWallet to be treated as partners, joint venturers, or as an agent of the other party. RockWallet is not User’s broker, intermediary, agent, or financial advisor, and except as expressly set out in the Terms of Service, RockWallet has no fiduciary obligation to User in connection with any RockWallet Services, or other acts or omissions of User with respect to the RockWallet Services. For the avoidance of doubt, RockWallet is in no manner providing investment advice, tax advice, legal advice, or other professional advice whether through the RockWallet Services or otherwise. RockWallet does not recommend or endorse that Customer purchase or sell any Digital Assets.
13.4    Amendments to this EULA.  From time to time RockWallet will post amendments or revisions to this EULA, including, without limitation, amendments on the Site or accessible through the App. If the amendment or revision is required in order for RockWallet and the App to remain in compliance with applicable laws or payment network regulations, then the amendment or revision shall take effect as of when it is posted to the Site. If, on the other hand, the amendment or revision is not required under law or by a payment processor of RockWallet, and Customer continue to use the Services, within thirty (30) days of notice through the Site or the App of the amendment or revision, then the Customer shall be deemed to have accepted the amendment or revision. Other than as provided in this section, this EULA may not be amended except by express consent of both parties through the Account.
13.5    Assignment.  Customer shall not assign or transfer any rights or obligations under this EULA without prior written consent from RockWallet, which RockWallet may withhold at its sole and absolute discretion. Any actual or attempted assignment hereof by Customer contrary to the terms of this EULA shall be null and void. RockWallet may, at its discretion, assign some or all of it rights or obligations to a third party, without Customer consent or approval. In the event that RockWallet is acquired by, sold to, or merged with a third party entity, RockWallet reserves the right to transfer or assign all Customer Data as part of such merger, acquisition, sale, or change of control.
13.6    Successors.  This EULA and the provisions hereof shall enure to the benefit of and be binding upon the Parties and their respective successors and permitted assigns.
13.7 Enforcement.  The Customer shall be liable for and shall indemnify and reimburse RockWallet for any and all reasonable attorneys’ fees and other costs and expenses paid or incurred by RockWallet in the enforcement of this EULA, or in collecting any amounts due from Customer hereunder, or resulting from any breach of any of the terms or conditions of this EULA.
13.8 Remedies.  All remedies of either party hereunder are cumulative and may be exercised concurrently or separately. The exercise of any one remedy shall not be deemed to be an election of such remedy and shall not preclude the exercise of any other remedy. No failure on the part of either party to exercise and no delay in exercising any right or remedy hereunder shall operate as a waiver of such right or remedy.
13.9    Severability.  If any provision of this EULA is held invalid or unenforceable by any court of final jurisdiction, it is the intent of the parties that all other provisions of this EULA be construed to remain fully valid, enforceable and binding on the parties.
13.10 Governing Law and Choice of Forum.  These EULA shall be governed by and construed in accordance with the laws of Delaware, United States without regard to principles of conflict of laws.
13.11 Arbitration.  All disputes arising out of or in connection with this EULA or the Services or in respect of any legal relationship associated therewith or derived therefrom will be referred exclusively to and finally resolved by arbitration. Each party will cover its own fees and costs associated with the arbitration proceedings; however, if the arbitrator finds that Customer cannot afford to pay the fees and costs reasonably associated with the arbitration proceedings, RockWallet will pay them for Customer. Arbitration will take place in the English language in Wilmington, Delaware, United States pursuant to the Consumer Arbitration Rules of the American Arbitration Association available here https://www.adr.org/Rules. Customer may choose to have the arbitration conducted by telephone, based on written submissions. The award of the arbitrator will be final and binding, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The parties agree that they will not appeal any arbitration decision to any court. Notwithstanding the foregoing, RockWallet may seek and obtain injunctive relief in any jurisdiction and in any court of competent jurisdiction for any actual or threatened breach of this EULA without the necessity of posting a bond, and Customer agree that this EULA are specifically enforceable by RockWallet through injunctive relief and other equitable remedies without proof of monetary damages. The parties expressly waive their right to a jury trial and also waive their right to participate in a class action claim related to this EULA or any part of the Services.

Customer may opt out of arbitration within 30 days after initiating a transaction by sending us that request through Customer Account. IF Customer DOES NOT OPT OUT, Customer WILL WAIVE ANY RIGHT TO A TRIAL BY JURY OR JUDGE IN COURT AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION.

NOTICE: BOTH Customer AND RockWallet ARE AGREEING TO HAVE ALL DISPUTES, CLAIMS OR CONTROVERSIES ARISING OUT OF OR RELATING TO THIS AGREEMENT DECIDED BY NEUTRAL BINDING ARBITRATION AND ARE GIVING UP ANY RIGHTS IT MIGHT POSSESS TO HAVE THOSE MATTERS LITIGATED IN A COURT OR JURY TRIAL. BY AGREEING TO THIS AGREEMENT, BOTH Customer AND RockWallet ARE GIVING UP THEIR RESPECTIVE JUDICIAL RIGHTS TO DISCOVERY AND APPEAL EXCEPT TO THE EXTENT THAT THEY ARE SPECIFICALLY PROVIDED FOR UNDER THIS AGREEMENT. IF ANY PARTY REFUSES TO SUBMIT TO ARBITRATION AFTER AGREEING TO THIS PROVISION, THAT PARTY MAY BE COMPELLED TO ARBITRATE UNDER FEDERAL OR STATE LAW. BOTH Customer AND RockWallet CONFIRM THEIR AGREEMENT TO THIS ARBITRATION PROVISION IS VOLUNTARY.

13.12 Maintenance and Support. To the extent that any maintenance or support of the App is provided, RockWallet shall be furnish such maintenance or support. None of Apple, Google or other third parties shall have any obligation whatsoever to furnish any maintenance or support with respect to this App or this EULA.

13.13 Questions, Complaints, Comments.  All questions, comments or complaints related to the App should be directed to RockWallet through https://www.rockwallet.com/contact.
13.14 Third Party Beneficiaries.  The parties acknowledge and agree that Apple and Apple’s subsidiaries or Google and its subsidiaries, as applicable) are third party beneficiaries to this EULA and that upon acceptance of this EULA, Apple or Google each have the right (and has deemed to have accepted the right) to enforce this EULA against Customer as the third party beneficiary hereof.
13.15 Whole Agreement.  References to "this EULA" include any schedules, supplementary agreements, addendum, appendixes and amendments and any other agreements, schedules appendixes and amendments promulgated by RockWallet and furnished to Customer from time to time. This EULA replaces any earlier versions hereof appearing on the Site, Platform, App or otherwise.

13.16 Language. This Agreement is presented in the English language. Any translation of this Agreement is for your convenience, and any meanings of terms, conditions, or representations are subject to the definition and interpretation of the English language.

13.17 Prohibited Activity. For the purposes of this EULA, “Prohibited Activity” means the operation of or the direct or indirect facilitation of any of the following:
- Any act that is illegal in the EU, United States or in the jurisdiction where the person carrying out the activity is resident, domiciled or located;
- Operation of a business that is similar to or competitive with the Services;
- Operation of a Crypto exchange;
- Operation of a Crypto wallet;
- Operation of a payment processor, money transmitter, check casher, foreign exchange dealer, provider of prepaid access or other money services business;
- Bill payment services;
- Credit counseling or repair agencies;
- Credit protection or identity theft protection services;
- Direct marketing or subscription offers;
- Inbound or outbound telemarketing businesses including lead generation businesses;
- Internet, mail or telephone order pharmacies or pharmacy referral services;
- Creation, promotion or sale of items that encourage, promote, facilitate or instruct others to engage in illegal activity;
- Creation, promotion or sale of items that may be counterfeit including, but not limited to: designer handbags, clothing and accessories, and consumer electronics;
- Creation, promotion or sale of items that may infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
- Creation, promotion or sale of items that promote hate, violence, racial intolerance, or the financial exploitation of a crime;
- Creation, promotion or sale of items that promote, support or glorify acts of violence or harm towards self or others;
- Using the Services in any manner related to live animals;
- Using the Services in any manner related to payment aggregators;
- Purchase, sale or promotion of drugs, alcohol, or drug paraphernalia, or items that may represent these uses;
- Unregulated sales of money-orders or foreign currency;
- Using the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property, taxation and other proprietary rights and data collection and privacy;
- Using the Services in a manner that RockWallet or any of its suppliers reasonably believes to be an abuse of the Services;
- Using the Services in a manner so as to avoid payment of the Monthly Fee;
- Using the Services in any manner that could damage, disable, overburden, or impair RockWallet or any of the Services including without limitation, using the Services in an automated manner;
- Using the Services in any way that assists Customer or others in the violation of any law, statute or ordinance;
- Using the Services to collect payments that support pyramid or ponzi schemes, matrix programs, other "business opportunity" schemes or certain multi-level marketing programs;
- Using the Services to control an account that is linked to another account that has engaged in any of the foregoing activities;
- Using the Services to defame, harass, abuse, threaten or defraud others, or collect, or attempt to collect, personal information about users, registered recipients, or third parties without their consent;
- Using the Services to intentionally interfere with another user's enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms or other malicious code;
- Using the Services to make unsolicited offers, advertisements, proposals, or to send junk mail or spam to others;
- Using the Services to send or receive what RockWallet considers to be funds for something that may have resulted from fraud or other illegal behavior;
- Using the Services while impersonating any person or entity or falsely claiming an affiliation with any person or entity; or
- Using the Services in any manner related to weapons including replicas and collectible items.

RockWallet PRO Terms of Service and Trading Rules

Thank you for visiting https://www.rockwallet.com (the “Site”) or installing the RockWallet App. This user agreement is an important legally binding agreement between you (“you”, “your” or “Customer”) and RockWallet LLC, a Delaware limited liability company with an address at 1000 North West Street, Suite 1200, Wilmington, DE 19801, (“RockWallet LLC PRO”, "RockWallet" “we”, “us” or “our”). This agreement, the Trading Rules, Privacy Policy, Cookie Policy, your Settings and such other terms as may be included in any of them by reference (collectively, the “Agreement”) govern your use of the Site, the App and the services of RockWallet (collectively, the “Services”).

BY CLICKING ‘I AGREE’ OR ‘ACCEPT’and continuing to access our app or utilize our serivces YOU ARE AGREEING TO BE LEGALLY BOUND BY THIS AGREEMENT. PLEASE READ IT CAREFULLY PRIOR TO DOING SO. RockWallet reserves the right to update or amend this Agreement at any time. Customers will be notified of significant changes via email or through notifications on the platform. Continued use of the Services after any amendments constitutes acceptance of the updated terms.

Please refer to the Glossary at the end of this Agreement for definitions of capitalized terms that are not defined in the text of the Agreement.

Customers and Accounts

A Customer is prohibited from accessing or using the Services unless the Customer: (i) has accepted this Agreement; (ii) is located and domiciled in an Approved Region; (iii) is eighteen (18) years of age or older; (iv) is not a Prohibited Customer (as defined below); and (v) is not otherwise prohibited from using the Services.

Following acceptance of this Agreement by a Customer, RockWallet shall grant Customer a unique digital Account to access the Services and a record of Transactions. Customer will create and use a password to access the Account. RockWallet may also provide Customer with access tokens for the Account. Customer shall not disclose such password or tokens or permit any third party to use them. Customer has full responsibility for use of their Account, password, and tokens. Customer will be given the ability to adjust Settings in the Account. Customer is exclusively responsible for those selections, even if they contain errors on the part of the Customer or cause losses to the Customer. Customer is exclusively responsible for all Transactions in the Account. Except as required to deliver the Services or as required by law, RockWallet will not grant any third-party access to the Customer’s Account.

In the course of opening the Account, Customer must supply RockWallet with Customer KYC Information requested both on sign-up and at any time thereafter. Customer represents that all Customer KYC Information provided is true and accurate and shall immediately update such information in the Account or by notice to RockWallet if any of it changes. RockWallet reserves the right to terminate this Agreement or suspend performance hereunder immediately on determining that any Customer KYC Information is false, inaccurate, misleading or out of date.

Customer shall immediately notify RockWallet if Customer suspects any unauthorized use or access of the Account or otherwise suspects any security breaches or attempted security breaches in the Services, Account, a Customer Device any Digital Asset Wallet or those of any Other Customer.

Customer assumes exclusive responsibility for all Transactions and other activities that occur in Customer’s Account and through the Services and accepts all risks of any unauthorized access to Customer’s Account, to the maximum extent permitted by law.

RockWallet may, but is not obligated to, offer or require enhanced security features for the Account, such as two-factor authentication. For any enhanced security features, Customer shall ensure the security of Customer’s Device or account (e.g. phone) that may be associated with the enhanced security features. Any mention of, or linking to, third parties by RockWallet that provide such security features (“2FA Provider”) is offered as a convenience and shall not be considered an endorsement or requirement of RockWallet to use such 2FA Provider. RockWallet may, at its discretion, use the RockWallet Unhosted Wallet as a 2FA Provider.

Prohibited Customers

Services are not offered to absolutely everyone.

The following Persons are prohibited from using the Services (each, a “Prohibited Customer”): (i) Persons who appear on EU, UN, or the United States Department of the Treasury, Office of Foreign Assets Control (OFAC), Specially Designated Nationals List (SDN), United States Commerce Department’s Denied Persons or other similar lists; (ii) Persons who are nationals or residents of country, territory, or other jurisdiction that is embargoed by the United States, European Union, United Nations; (iii) Persons who are less than 18 years of age; (iv) Persons who are not residents of and located in an Approved Region; (v) Persons, or their Affiliates who have been subject to an Account termination for cause; and (vi) Persons that are not individual natural persons. RockWallet reserves the right to add or remove Approved Regions at its sole discretion.

You are prohibited from accessing or using the Services in, from or through a location where your use of the Services would violate any Applicable Law. You represent and warrant that you are not a citizen or resident of any such jurisdiction, nor will you use the Services while located in any such jurisdiction.

The Services are not available in all jurisdictions. RockWallet prohibits the use of the Services in certain jurisdictions, which jurisdictions may vary at RockWallet’s sole discretion. RockWallet may implement controls to restrict access to the Services from any jurisdiction from which use of the Services is prohibited. You shall comply with such restrictions, even if the methods imposed by RockWallet to prevent the use of the Services are not effective or can be bypassed.

Restricted Location means any jurisdiction where RockWallet does not currently offer it‘s services or where the provision of RockWallet‘s services are explicitly prohibited as indicated in the app or the platform.

Prohibited Activities

Services cannot be used for absolutely any purpose.

Customer shall use the Services for only good faith business Transactions for its own purposes and not on behalf of third parties. Customer shall not use the Services to, directly or indirectly, assist in any activity that is illegal in the EU, the U.S. or the jurisdiction of Customer or use the Services in relation to any other any Prohibited Activity (all of which are listed below in the Glossary). RockWallet reserves the right to add or remove Prohibited Activities at its sole discretion.

Risk - Digital Assets

You acknowledge and agree that there are inherent risks associated with Digital Assets and that such risks extend to your use of the Services. These risks include, but are not limited to, the failure of hardware, software or internet connections, the risk of malicious software introduction and the risk of unauthorized access to your Account or Digital Asset Wallets. It is your responsibility to familiarize yourself with the risks involved with Digital Assets, their protocols and networks. Use of the Services does not remove these risks. RockWallet is not responsible for any communication failures, disruptions, errors, distortions or delays when using the Services, however they may be caused.

You acknowledge and agree that the value of Digital Assets can change rapidly and without warning, increase or decrease unexpectedly and may even fall to zero. Transactions can take time to be confirmed and may, in some cases, not be completed. For example, if you initiate a withdrawal Transaction to settle Digital Assets to an External Wallet and you provide an incorrect or incomplete address, the withdrawn Digital Assets may be lost and may not be recoverable. If you attempt to send or receive Digital Assets that are not supported by the Services, the Digital Assets may be lost entirely and may not be recoverable. In no event will RockWallet be liable to you or to any third party for any of the foregoing.

If the Services post a Fiat value in association with a specific Digital Asset in your Hosted Wallet, such posting shall not constitute a representation as to the actual or projected value of such asset. Instead, such posting constitutes either: (i) the potential value attributed to the Digital Asset by an Other Customer; or (ii) Third Party Content published to the Site or Account for your general information only, and you should not rely on such posting for any financial decision. You agree that it is your responsibility to independently ascertain the value of your Digital Assets, without relying on the Services. RockWallet is not, itself, offering to purchase or sell any Digital Assets from you or to you.

You understand and accept that there are also inherent risks associated with using any Digital Assets network, including Approved Networks. These risks include, but are not limited to, unanticipated changes to the network protocol or unknown vulnerabilities which may include or result in underlying technology attacks. Other possible risks may include forks or rollbacks of Digital Assets, networks, or blockchains. RockWallet has no control over any Approved Networks and will not be responsible for any loss you suffer when you transact via any Approved Network.

Services

The Services include the right, subject to the terms of this Agreement, to:

use the Site to access the Account and Services;
• use the App to access the Account and Services. Installation or access to the App may also be subject to Customer accepting a EULA for the App, in which case such EULA shall form part of this Agreement. In the event of any inconsistencies between the EULA and this Agreement, the latter shall prevail;
• use an Account, described in greater detail above;
• use a Hosted Wallet, described in greater detail below;
• access the RockWallet Exchange, described in greater detail below;
• carry out Exchange Transactions either by way of: (i) Customer-initiated trades (“Manual Trading”); or (ii) the APO, each as per Customer Settings and related terms, conditions, disclosures and disclaimers. Exchange Transactions are described in greater detail below;
• cause RockWallet send and receive Customer Data to and from Third Party Servicers.

Hosted Wallet

The Hosted Wallet is a Digital Asset hosted wallet Service provided to Customer.

(i) Hosted Wallet Deposit

The Hosted Wallet Service permits the Customer to generate one or more addresses through the Account to which Customer may transfer Digital Assets from an External Wallet. Customer may be required to verify that they control the External Account prior to RockWallet accepting or allowing Customer to transact in Digital Assets from the External Account. Deposits to the Hosted Wallet will not be immediately available for use in the Services; they may be subject to delays on the Approved Network, holds imposed to reduce fraud or other risks, or other limitations pursuant to the AML Program or otherwise. Customer must not transfer Digital Assets to a Hosted Wallet that are not supported by RockWallet, as indicated in the Services and the Account. If Customer transfers any Digital Assets to a Hosted Wallet that are not supported by RockWallet, such Digital Assets may be permanently lost; a loss for which RockWallet shall not be liable. Digital Assets in a Hosted Wallet can only be used in connection with Services and not for any transactions outside of the Services. If Customer wishes to use their Digital Assets for activities other than the Services, Customer must first transfer them to an External Wallet.

Unless otherwise expressly indicated in the Account, the only External Wallet from which Customer may add Digital Assets to the Hosted Wallet is the RockWallet Unhosted Wallet.

Unless otherwise expressly indicated in the Account, the only External Wallet to which Customer can send Digital Assets from the Hosted Wallet is the RockWallet Unhosted Wallet.

A RockWallet Exchange trade that includes a purchase by Customer of Digital Assets will result in a Digital Asset Transaction consisting of a debit of the agreed amount of Digital Assets from the Other Customer’s wallet and a credit of the amount to the Customer’s Hosted Wallet.

(ii) Hosted Wallet Balance

As and when Customer deposits Digital Assets into the Hosted Wallet, the Service shall indicate the balance of each Digital Asset in the Hosted Wallet. RockWallet uses a third party custodial service to assist in holding Hosted Wallet balances; RockWallet shall however, be liable for any failure of such third party to maintain Hosted Wallet balances. Hosted Wallet balances of the Customer are co-mingled with Digital Assets of Other Customers and are not maintained in a distinct Digital Asset Wallet that is unique to the Customer.

(iii) Hosted Wallet Withdrawal

On instructions from Customer through the Account, RockWallet shall debit the Hosted Wallet and send the Customer-specified Digital Asset to an External Wallet specified by the Customer that is a Reseller Unhosted Wallet. The Hosted Wallet will also be debited when Customer initiates an Exchange Transaction that includes a debit of the Customer-specified Digital Asset. As discussed below in this Agreement, RockWallet shall automatically debit the Hosted Wallet for the amount of Fees owing under this Agreement. RockWallet shall freeze or debit the Hosted Wallet where it is required to do so by Applicable Law. Fees apply to withdrawals of Digital Assets and as otherwise set forth herein; the amount of such Fees are posted in the Account and shall be deducted from the amount of Digital Assets withdrawn.

A RockWallet Exchange trade that includes a sale by Customer of Digital Assets will result in a Digital Asset Transaction consisting of the debit of the agreed amount of Digital Assets from Customer’s Hosted Wallet and a credit of the amount to the Other Customer’s wallet.

(iv) External Wallets

RockWallet does not assume any liability with respect to any External Wallet in this Agreement. Customer must familiarize themselves with the terms of use, technology and security protocols of any External Wallet (e.g. saving private keys in a safe place etc.). External Wallets may levy fees on Customer for Transactions; RockWallet is not liable for any such fees. If an External Wallet rejects Digital Assets sent to it from the Hosted Wallet, RockWallet shall not be liable for any losses related thereto.

Unless otherwise expressly indicated in the Account, the only External Wallet to or from which Digital Assets may be sent or received from the Hosted Wallet is the RockWallet Unhosted Wallet.

Customer represents to RockWallet that any External Wallet used by Customer to send Digital Assets to the Hosted Wallet or to withdraw Digital Assets from the Hosted Wallet is owned and controlled exclusively and directly by Customer and no other Person. RockWallet reserves the right to put a hold on funds from an External Wallet or block the use of an External Wallet for withdrawals from the Hosted Wallet where RockWallet is not satisfied, in its sole discretion, that the foregoing representation is true. Acceptance by RockWallet of Digital Assets from an External Wallet or permitting withdrawals to one does not constitute RockWallet confirmation as to legal title therein. On request by RockWallet, Customer shall provide External Wallet addresses for each Digital Asset held in the Hosted Wallet so that RockWallet can, if either requested by Customer or otherwise necessary under the terms of this Agreement, return all Digital Assets of the Customer to such External Wallets.

RockWallet Exchange Service

In this section concerning the RockWallet Exchange Service, terms used but not defined in the Glossary below are defined in the Trading Rules.

(i) Trading Rules

Customer represents that they have read, understood and agree with the Trading Rules.
RockWallet Exchange Transactions occur in Digital Assets only and do not include Fiat.

(ii) Orders

Customer can access the RockWallet Exchange Services through their Account, which is a Service enabling Customer to buy or sell Digital Assets with Other Customers as per the Trading Rules which are incorporated herein by reference. Orders that are filled will result in debits or credits of Customer Hosted Wallet. Orders placed on the RockWallet Exchange by Customer are not guaranteed to be Filled. Orders that are active before Scheduled or Unscheduled Downtime will be handled according to the Trading Rules once the RockWallet Exchange resumes operations. RockWallet reserves the right to cancel, reject, or process Orders placed and/or active during Downtime. Orders may be subject to, and RockWallet shall have no liability for, delays, difficulties, and/or conditions affecting transmission or execution of Orders over which RockWallet has no control, including, but not limited to, mechanical or electronic failure or market congestion.

(iii) Trading Risk

RockWallet shall use commercially reasonable efforts to act in the best interests of Customer and Other Customers. All trades, allocations and Transactions effected or facilitated by RockWallet for the Customer shall be solely for risk of the Customer.

RockWallet MAKES NO REPRESENTATION AS TO THE PROFITABILITY OF ANY AUTOMATED STRATEGY OR OTHERWISE WITH RESPECT TO TRADES. USER ASSUMES ALL RISKS OF ALL TRADES.

Customer represents that they have not received any representation, warranty or guarantee from RockWallet or any of its affiliates, principals, officers, directors, employees, agents or representatives with respect to the Services.

All allocations and Transactions effected or facilitated by RockWallet for the Customer shall be solely for the Customer’s risk.

Transactions

The Services allow Customer to engage in a variety of Transactions.

Transactions are subject to the following rules and disclaimers, without limitation:

RockWallet does not control any Approved Network and makes no representations to its ability to complete a given Transaction;
• RockWallet does not take possession of any Fiat.
• RockWallet shall have no liability if a Transaction is delayed or fails on account of errors, lack of processing capacity or other failure of an Approved Network;
• RockWallet does not control External Wallets and shall have no liability to Customer for their failures, fees and other risks associated with Customer use of the same;
• Without prior notice or consent of Customer, RockWallet reserves the right to impose, in its sole discretion, Customer, geographic, quantum, velocity, Fiat equivalent, Digital Asset kind and other limits on Transactions in order to protect Customer, Other Customers, RockWallet and its suppliers from legal, fraud, security or other risks;
• RockWallet is not able to reverse any Transaction. RockWallet bears no responsibility or liability for Transactions initiated by Customer that contain incorrect, erroneous or improperly formatted Customer Data or are intended for a different type or destination of Digital Asset or External Wallet;
• Customer has the exclusive responsibility to ensure that their Transactions are carried out: (i) in compliance with RockWallet requirements set out herein and in the Account; (ii) in compliance with any applicable Third Party Servicer or Digital Asset requirements; and (iii) in compliance with any other applicable Third Party Servicer Agreement;
• Some features of the Services are not available in certain jurisdictions on account of Applicable Law; and
• RockWallet reserves the right, in its sole discretion, to prohibit, cancel, or suspend Transactions from or to any External Wallet in order to reduce the risk of fraud, security breaches, or other risks and also to comply with Applicable Law.
Failure by Customer to adhere to the foregoing rules may result in the permanent loss of their Digital Assets for which RockWallet shall have no liability.

Transaction Limits

Customer Transactions are subject to certain limits. Transaction limits are set out in the Account or the App and may change at the sole discretion of RockWallet without your prior consent and without prior notice to you. RockWallet may decline to honour a Transaction or Order at its sole discretion.

RockWallet Regulatory Status

RockWallet is a hosted Digital Asset wallet and exchange.

This Agreement shall be governed by and construed in accordance with the laws of Delaware, United States without regard to principles of conflict of laws.

RockWallet is not a bank. There is no government insurance on Hosted Wallet balances. Fiat balances, if any, are not held by RockWallet. RockWallet shall not pay any interest on Hosted Wallet balances.

API Integration

At Customer’s request and subject to RockWallet’s approval, the Customer is permitted to integrate its computing platform with RockWallet’s platform through API Integration. With an API Integration, RockWallet grants the Customer a limited, non-assignable, non-sublicensable, revocable license to use the provided documentation, sample code, and data libraries for the purpose of integrating its systems with those of RockWallet. Customer shall not use the API Integration to enable third-party access to the RockWallet Services. RockWallet does not guarantee that the API Integration will work or be to the satisfaction of the Customer, as Customer carries the sole responsibility for the creation, implementation and operation of the API Integration. RockWallet makes no representation or warranty with respect to the API Integration. Customer is prohibited from exploiting any part of the RockWallet platform, services, or provided materials, except as expressly allowed. Customer also cannot use the API Integration for any purpose other than facilitating the use of RockWallet Services.

Customer is responsible for complying with applicable security standards that RockWallet may provide from time to time and Applicable Laws, and for preventing unauthorized access to the RockWallet platform via the API Integration. RockWallet can suspend access to the API Integration if it does not meet RockWallet security standards, such as they may be from time to time. Customer is fully responsible for the creation, implementation, and operation of the API Integration, and must ensure that all Data is collected, processed, and used in accordance with Applicable Laws and reasonable privacy and security measures. Customer retains exclusive responsibility for its own computing systems.

Customer shall not engage with their Account or the Services by any automated means other than through the API Integration.

Third Party Servicers

As per Settings, Customer also authorizes RockWallet to send and receive Customer Data to and from other Third Party Servicers.

If Customer authorizes RockWallet to take instructions from Customer, or in respect of an Account, via a Third Party Servicer, then such instructions shall be deemed delivered to RockWallet by Customer directly.

Customer represents that each Third Party Servicer is party to a Third Party Servicer Agreement with Customer and that Customer assumes exclusive responsibility for acts and omissions of all Third Party Servicers whether under the Third Party Servicer Agreement, with respect to Customer Data or otherwise. The use of a Third Party Servicer does not relieve Customer of any of its responsibilities or obligations under this Agreement. Customer is liable for any and all fees charged by Third Party Servicers. Unless indicated to the contrary in the Account, Fees for Services do not include fees applicable under Third Party Servicer Agreements.

Personal Information Consent

On sign-up for the Services and at other times throughout the term of this Agreement, as a condition to accessing the Services, Customer shall provide Customer KYC Information to RockWallet for purposes of verifying Customer identity, implementing the requirements of the AML Program and monitoring the Customer, Account and Transactions for suspicious activity. These identity verifications and screening procedures may include, but are not limited to, detection of money laundering, terrorist financing, fraud, or any other financial crime, checking the information you provide against the Specially Designated Nationals and Blocked Persons list maintained by the EU or the United States Department of the Treasury Office of Foreign Assets Control (OFAC), the United States Department of Commerce Denied Persons list, or any other similar list issued by any United States governmental authority or any other Regulator having jurisdiction under Applicable Law prohibiting or limiting business activities with any person.

Customer authorizes RockWallet to, directly or through third parties, make inquiries and take any other actions RockWallet deems reasonably necessary to verify Customer identity, and the information Customer has provided. Customer acknowledges and agrees that such inquiries will result in Customer KYC Information being disclosed to credit reference and fraud prevention or financial crime agencies and services. Where RockWallet is not entirely satisfied that it has verified Customer identity, it reserves the right to limit Customer access to some or all Services.

RockWallet reserves the right to conduct enhanced due diligence (EDD) on any customers and transactions to ensure compliance with all applicable Anti-Money-Laundering, Counter-financing of terrorism, and other regulations.
Customer consents to RockWallet collecting, storing, processing and disclosing Customer KYC Information and other Customer Data as required to perform the Services and in accordance with the Privacy Policy and AML Program.

Unacceptable Use or Behavior

Customer alone is responsible for Customer actions, conduct, and behavior while using the Services. Customer shall not:

Use or attempt to use any Other Customer’s account;
• Create an account not owned by Customer and held in Customer’s own legal name;
• Provide false, inaccurate, out-of-date, or incomplete information about Customer or accounts maintained by Customer at other websites, including financial institutions;
• Engage in activity, or use the Services in any manner, that imposes an excessive burden on RockWallet or the RockWallet Exchange, or exposes either to excessive security, financial or reputational risk, each as determined by RockWallet in its sole discretion;
• Engage in any behaviors that disrupt or negatively affect or inhibit Other Customers from fully enjoying the Services or those of Third Party Servicers;
• Detrimentally interfere with, intercept, or expropriate RockWallet systems, data, or information;
• Transmit or upload to RockWallet or the Services any malware, virus, trojan horses, worms, or other harmful programs;
• Circumvent, or attempt to circumvent, any content filtering techniques used by RockWallet;
• Access, or attempt to access, any feature of the Services that Customer is not authorized to access;
• Develop or implement any application that interacts with our Services without prior express written consent of RockWallet;
• Use any bot, crawler, or scraper, or other automated methods, not provided by RockWallet, to interface with the Services other than the API Integration;
• harass, stalk, threaten, defame, abuse, violate or infringe the legal rights of others, or otherwise be deceptive or objectionable, each as determined by RockWallet in its sole discretion;
• Post or distribute unsolicited content, promotions, campaigns, or commercial messages (SPAM), or any message or user content designed to advertise a third party product or service or deceive Other Customers or other third parties;
• Post content or collect content containing private information of any Other Customer or third party, including but not limited to phone numbers, email addresses, mailing addresses;
• Violate any intellectual property rights;
• Commit any tort; or
• Induce or encourage any third party to engage in any activities or behaviors prohibited in this section.

Fees

Customer agrees to pay Fees in consideration of the Services. Fees are disclosed in the Services or in the Account. Fees will change from time to time and any such changes will be effective thirty (30) days after RockWallet notifies Customer of the change in their Account, unless Customer has closed their Account within the thirty (30) day delay period.

Fees are due when they accrue and are non-refundable and will not be returned, in whole or in part, if the Customer withdrawals all Assets or otherwise stops using the Services.
Where a Hosted Wallet associated with a Customer’s Account do not contain sufficient Assets to pay the Fees or other amounts due under this Agreement, RockWallet is hereby granted consent to debit the Customer Bank Account pursuant to the SEPA Direct Debit Mandate set out below.

If Customer fails to pay fees or other amounts owing to RockWallet under this Agreement, Reseller may suspend the Services for Customer.

Term and Termination

RockWallet may, at any time and in its sole discretion, without prior notice, and without any liability to you, modify or discontinue any portion of our Services, either temporarily or permanently.

At any time and in its sole discretion, without prior notice, and without any liability to you, RockWallet may (i) cancel or deactivate Customer’s Account; or (ii) temporarily or permanently, suspend, restrict, or terminate access to any or all of Services for any reason or for no reason. RockWallet is under no obligations to disclose its reason for any termination or suspension of the Service for Customer or generally.

RockWallet shall not be liable for any losses suffered by Customer, or diminished value in Digital Assets, resulting from any suspension or termination of the Services. If and when Customer regains access to the Services, Customer acknowledges and agrees that Digital Asset valuations may differ from the period of time prior to the termination or suspension, and Customer accepts this risk.

In the event of any termination of this Agreement, discontinuation of all Services, or termination of your right to access all Services: (i) all Fees and amounts payable to RockWallet by you shall immediately become due, (ii) RockWallet may delete Customer Data without any liability to Customer, provided that RockWallet also reserves the right to retain Customer Data for seven (7) years following termination; and (iii) RockWallet may cancel any open Orders, Trades, or Transactions that are pending at the time of the termination of your right to access all Services or discontinuation of the Services. RockWallet reserves the right to retain aggregated anonymized Customer Data for longer in order to improve Services, prevent fraud and produce aggregated statistics.

On any termination of the Services or termination of this Agreement, RockWallet shall return all Digital Assets in its possession to Customer. In order to fulfill this obligation, Customer must provide RockWallet with External Wallet addresses for each Digital Asset, failing which RockWallet shall not return Digital Assets to Customer. If, after reasonable efforts, RockWallet cannot reach Customer for such purposes then Digital Assets of the Customer may be remitted to the relevant governmental agency in the jurisdiction of Customer.

Data protection and third party content

The following terms shall have the meanings set out below:

Customer agrees that, except as otherwise expressly set forth in the Agreement, Customer shall determine the purposes and means of the Processing of Customer Personal Information and has appointed RockWallet to Process the Customer Personal Information.
RockWallet agrees to comply with applicable Data Protection Laws and shall instruct its employees, agents and Subprocessors comply with the Applicable Data Protection Laws as well as the terms of the Agreement with respect to Customer Personal Information.
RockWallet will: (a) only Process Customer Personal Information to the extent strictly necessary for the performance of its obligations under the Agreement, (b) comply with all written instructions from Customer in relation to Customer Personal Information.
RockWallet will not: (a) use, distribute, sell, rent, release, disclose, disseminate, make available, transfer or otherwise communicate Customer Personal Information to another party for monetary or other valuable consideration, (b) retain, use or disclose Customer Personal Information for any purpose other than the specific purpose of performing the Services specified in the Agreement, including retaining, using or disclosing the Customer Personal Information for a commercial purpose other than providing the services specified in the Agreement, (c) retain, use, or disclose the Customer Personal Information outside of the direct business relationship between Customer and RockWallet.
Subject to any confidentiality obligations in the Agreement, RockWallet shall take reasonable steps to ensure the reliability of any of its employees, agents and Subcontractors who may have access to Customer Personal Information, ensuring in each case that access is limited to those individuals who need to access such data as strictly necessary to deliver the Services. Further, RockWallet shall ensure that RockWallet personnel are subject to confidentiality obligations at least as restrictive as those contained in this Agreement or are subject to an appropriate statutory obligation of confidentiality.

Subject to any other security obligations in the Agreement, Service Provider will implement and maintain appropriate technical and organizational measures consistent with those required by Applicable Data Protection Laws for the protection of the security, confidentiality, and integrity of the Personal Information. Service Provider will not materially decrease the overall security of the Services while the Agreement is in effect.
RockWallet shall promptly notify Customer, and provide full details thereof, if it receives any communication from any individual or any representative of an individual requesting to exercise their rights under Applicable Data Protection Laws with regard to Customer Personal Information. RockWallet shall provide reasonable assistance and cooperation as is necessary to enable Customer to comply with the exercise of such rights by an individual.
RockWallet shall notify Customer without undue delay upon becoming aware of a Personal Information Breach and shall provide Customer with sufficient information which allows Customer to meet any obligations to report a Personal Information breach under Applicable Data Protection Laws. Such notification shall at a minimum: (i) describe the nature of the Personal Information breach, the categories and numbers of individuals concerned, and the categories and numbers of records concerned; (ii) describe the likely consequences of the Personal Information breach; and (iii) describe the measures taken or proposed to be taken to address the Personal Information Breach.
Customer consents to RockWallet engaging Subprocessors to Process Customer Personal Information provided such engagements are consistent with the terms of this Addendum and the Agreement. RockWallet shall, upon request, provide Customer a list of Subprocessors who process Customer Personal Information.
Upon expiration or termination of the Agreement (or sooner if reasonably requested by Customer), RockWallet shall securely delete or return all Customer Personal Information, including any automatically created archival copies of such data, in its possession or under its control (including all Customer Personal Information Processed by any Subprocessor), in accordance with the terms and timelines of the Agreement, or if not stated, within thirty (30) days of the Agreement's termination or expiration, unless otherwise required by Applicable Data Protection Laws.
The obligations with respect to Customer Personal Information shall continue for as long as any Customer Personal Information remains in RockWallet' custody or control.
All other terms the Agreement not expressly modified by this Addendum shall remain in full force and effect.
In the event of inconsistencies between the provisions of this section concerning Personal Information and the other provisions of the Agreement, the provisions of this section shall prevail.

In the Services, you may view or otherwise access Third Party Content. RockWallet does not control or endorse any Third Party Content. RockWallet shall have no liability for Third Party Content, including without limitation any material that may be erroneous, incomplete, misleading, offensive, or otherwise objectionable. Further, Customer interaction with such Third Party Content is between Customer and the third parties and shall be subject to the third parties’ terms of use. Customer acknowledges and agrees that use of any Third Party Content is at their own risk, and that RockWallet is not responsible for any loss or damage in connection with such use.

Taxes

It is your sole responsibility to comply with Applicable Laws related to your use of the Services including, without limitation, to pay any and all taxes that apply to any Transactions, sales, Orders, Trades, gains or losses you have made using the Services. It is your sole responsibility to report and remit the correct tax amount to any and all tax authorities. You acknowledge and agree that RockWallet is not responsible for determining the amount of any taxes you owe, nor is RockWallet responsible for determining if taxes apply to your use of the Services, nor is RockWallet responsible for collecting, reporting, or withholding any taxes arising from your use of the Services.

Unclaimed Property

If a Customer Account is inactive for one year, then RockWallet will make an attempt to return any Digital Asset balances to the Customer. If RockWallet is unable to find the Customer, subject to Applicable Laws concerning lost property, RockWallet may transfer those Digital Assets to the relevant governmental authorities in the jurisdiction where the Customer last indicated they were residing within thirty (30) days of the end of such year.

Property Disputes

If RockWallet receives notice or allegation that any Digital Assets held in your Hosted Wallet are stolen or lawfully not yours to possess, RockWallet may, but has no obligation to, place an administrative hold of undetermined length on those Digital Assets or the whole of the Hosted Wallet or Account. Such hold may include but may not be limited to a suspension of access to the Services. RockWallet shall not be liable for any losses incurred by Customer, or diminished value in Digital Assets, that occur in the course of an administrative hold, suspension or termination of access to any portion of or all of the Services in a property dispute. RockWallet retains the right to report illegal or suspicious activity to the appropriate Regulators.

Electronic Notices

Customer agrees to receive all communications, including but not limited to, Customer Agreement, other applicable policies, updates to the same, statements, reports, invoices, receipts, notices, disclosures, legal or regulatory statements, or documents (collectively, the “Communications”) with respect to Customer’s Account and Customer’s use of the Services via electronic delivery.

By consenting to electronic delivery, Customer authorizes RockWallet to deliver Communications by (i) email notification, or (ii) via SMS or text message to a mobile phone number Customer has provided, or (iii) by sending Customer an email message containing a link to, or a notice that directs Customer to, RockWallet’s Site where the communication or document can be read or printed. Customer’s carriers’ normal, messaging, data, or other rates and fees may apply to any mobile Communications, and Customer shall be solely responsible for their carriers’ fees. Customer agrees to maintain a copy of electronic Communications sent to Customer by RockWallet, either by printing a paper copy, or saving an electronic copy.

RockWallet shall have no liability and Customer shall fully indemnify RockWallet for any and all losses, liabilities, costs, expenses, demands, charges and claims of any kind resulting from Customer’s reliance on email or Customer’s Devices or failures in Customer’s email systems or Devices. If Customer prefers not to accept these risks, then Customer shall not create an Account or use the Services.

It is the responsibility of Customer to provide RockWallet with an up to date, true, accurate, and complete email address and to make sure RockWallet emails are not deleted or otherwise missed on account of spam filters.

Customer’s consent to receipt of electronic statements, reports and other Communications shall be valid until Customer withdraws such consent by notifying RockWallet in writing, in which case: (i) RockWallet shall provide statements, reports and other Communications on paper; and (ii) RockWallet may suspend or terminate the Account and access to the Services.

Fraud, Errors, and Disputes

If you think your Account has been compromised or any unauthorized Transactions have occurred, you must notify RockWallet immediately through the support client in the App or by email to support@rockwallet.com.

If you think any information in your Account is wrong or if you need more information about a Transaction listed on it, please contact RockWallet, through the support chat client in the RockWallet App, or by emailing support@rockwallet.com. You must provide the appropriate information for us to investigate the error or unauthorized transaction, including at least the date of the Transaction and its amount.

You will be informed of the result of the investigation within three (3) business days after our completion of the investigation. If we determine that there was no error, we will send you an explanation by email or by making such information available via the RockWallet App. Copies of the investigation documentation can be obtained by emailing us at support@rockwallet.com.

The error resolution process with respect to RockWallet is different from that applicable under your agreements with the Customer Bank and other third parties.

Risk Disclosures, Assumption of Risks, and Release of RockWallet

Other than as expressly set forth in this Agreement, RockWallet shall not be liable for any risks inherent in the Services or related Digital Assets or losses that may be incurred by Customer as a result thereof. Customer agrees to and does hereby: (i) release RockWallet from any and all liability related to or arising from risks inherent in the Services and related Digital Assets, except as expressly set forth in this Agreement, and (ii) assume all risks inherent in the Services and related Digital Assets including, but not limited to, the following:

Risk of sudden and substantial loss of value of Digital Assets, whether through Transactions or otherwise. Included in such risk is the risk of the Approved Network ceasing to operate rendering a Digital Asset impossible to be subject to a Transaction and entirely without value. The market for Digital Assets may also collapse without warning or discernible logic. Digital Assets are speculative and involve a high degree of risk. As relatively new products and technologies, Digital Assets have not been widely adopted as a means of payment for goods and services by major retail and commercial outlets and their long-term value or utility has yet to be established.
There is risk that changes in Applicable Law could adversely affect Customer’s right to legally use, transfer, exchange, and/or obtain value from Digital Assets. It may be illegal, now or in the future, to own, hold, sell or use Digital Assets in one or more countries, including the United States.
Transactions in Digital Assets are, as a rule, irreversible. Consequently, losses due to fraudulent or accidental Transactions are generally not recoverable. Once a Transaction has been recorded on the Approved Network it is not reversible. It is possible that, through computer or human error, or through theft or fraud, Customer Digital Assets could be transferred in incorrect amounts or to unauthorized third parties.
Some Digital Asset Transactions shall be deemed to be made when recorded on the Approved Network, which is not necessarily the date or time that the Customer initiated the Transaction.
Digital Assets are a target of fraud and cyber-attacks. On your Devices and External Wallets, such fraud and attacks can result in total loss to the Customer. In the Hosted Wallet, RockWallet makes commercially reasonable efforts to verify that Customer is the true initiator of Transactions, but where Customer’s Account is compromised such efforts may fail and could result in total loss of Customer Digital Assets in the Hosted Wallet. Attacks on RockWallet may also result in unplanned and significant Unscheduled Downtime during which Transactions will not be executed. Absent fraud or intentional wrongdoing on the part of RockWallet, RockWallet shall not be liable for Customer losses on account of any of the foregoing circumstances or compromised Account credentials.
The Services and Digital Assets rely the internet, that includes third party hardware, software, and internet connections, all of which may suffer communication failures, disruptions, errors, distortions or delays that might affect Customer’s ability to access and use the Services such as the Account and Hosted Wallet.
RockWallet is not a broker, intermediary, agent, or advisor and has no fiduciary relationship or obligation to you in connection with any decisions to trade or not trade using the Services. No communications or information provided by RockWallet shall be construed as financial or other advice.
RockWallet may provide chart or graph information to illustrate the past performance of Transactions. Past performance is not a reliable indicator of future results and Customers may not recover the full amount traded. The future performance of any specific Digital Asset or Digital Asset strategy will not necessarily be equivalent to previous instances of the strategy.

Customer shall carefully consider whether the Services are suitable for the Customer in light of the risks described in this Agreement and the financial status of the Customer. Customer represents and warrants that (i) they are not using their emergency savings or day-to-day spending money to buy, sell or otherwise trade in Digital Assets, and (ii) they shall invest in Digital Assets only those funds that they are willing and able to lose. Customer assumes exclusive responsibility for determining the nature, potential value, suitability, and appropriateness of the risks set out in this Agreement; RockWallet does not give advice or recommendations regarding Digital Assets, including the suitability and appropriateness of, and investment strategies for, Digital Assets.
Customer represents and warrants that they have (i) the necessary technical know-how and ability to review and evaluate the security, integrity, operation and value of any Digital Assets in which Customer executes a Transaction, and (ii) the necessary information, experience, (third party) professional advice, and knowledge to make their own evaluation on the merits of any Digital Assets and of the merits of trading or investing in any Digital Assets. Customer shall carry out their own independent analysis and assessment of the risks specific to the Digital Assets and the Services.

Approved Networks

RockWallet’s decision to support any particular Digital Asset via its Services is not an endorsement or approval of the Digital Asset’s value, security, operation, or underlying technology. RockWallet’s decision to support any individual Digital Asset does not reduce any risks associated with the Digital Asset. RockWallet does not make any warranty about the suitability of any Digital Asset for ownership or trading.

You acknowledge and agree that RockWallet retains the right, in its sole discretion, to determine whether to support, or not support, certain Digital Assets to be used in conjunction with the Services. RockWallet may discontinue or terminate support for any Digital Asset at any time, for any or no reason. RockWallet will make reasonable efforts to provide advance notification of any termination or discontinuation of support of a Digital Asset. If you do not transfer a Digital Asset out of your Hosted Wallet by the date specified in such advance notice, the Digital Asset may be lost. RockWallet will not be liable to you for any losses, liability, or expenses related to any discontinuation or termination of support of any Digital Assets.

Copyright; Intellectual Property Rights; Trademark

Unless otherwise expressly indicated by us, all copyright and intellectual property rights in all content and materials (including but not limited to our logo, designs, text, graphics, files, videos, and displayed text, collectively “RockWallet Materials”) contained on our Site or affiliate sites provided in connection with our Services are the proprietary property of RockWallet, or our suppliers, licensors, or third party affiliates, and are protected by U.S. and international property laws.

We grant you a limited, non-exclusive, non-sublicensable license to access and use the RockWallet Materials for your personal use. Such license does not permit the; (i) distribution of RockWallet Materials, (ii) resale of RockWallet Materials, (iii) making derivative works of RockWallet Materials, or (iv) decompilation, disassembling, reverse engineering, or any other attempt to discover the source code of the Site, Services, or RockWallet Materials. This license shall automatically terminate if your access to the Services is suspended or terminated by us. “RockWallet”, “RockWallet Exchange” any product or service names, logos, and other marks used on the Site or in RockWallet Materials, or that we otherwise use in connection with the Services are trademarks owned by RockWallet and our licensors. Without our prior written consent, you may not copy, imitate, or use RockWallet trademarks.

We reserve the right to limit, deny, or terminate access to our Services with respect to any person who infringes on the intellectual property rights of others. If you knowingly misrepresent that any activity or RockWallet Materials are infringing on the intellectual property rights of another party, you may be liable to RockWallet for certain costs or damages.

Feedback; User Content

RockWallet shall own and have exclusive rights (including but not limited to intellectual property rights) to any feedback, ideas, suggestions, or other materials or information that you provide through chat, email, posting through our Service, or otherwise (“Feedback”). You acknowledge and agree that any Feedback you submit is not confidential. You shall not be entitled to, and hereby waive any claim for, acknowledgement or compensation related to any Feedback you provide. You grant RockWallet the right to unrestricted use and dissemination of any Feedback you provide, without acknowledgement or compensation to you.

You hereby grant RockWallet a royalty free, irrevocable, perpetual, and exclusive worldwide license to use, copy, modify, display, publish, or distribute, in any form, any text, images, data, or materials or other content that you provide to RockWallet using the Services, or submit, post, or otherwise send to RockWallet that is not Feedback (the “Customer Content”). RockWallet may remove any Customer Content from the Site or the Services at any time for any or no reason.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED TO YOU ON A STRICTLY “AS IS,” “WHERE IS,” AND “WHERE AVAILABLE” BASIS. RockWallet EXPRESSLY REFUSES TO REPRESENT OR WARRANT THE ACCURACY, COMPLETENESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF THE SERVICES, SITE, RockWallet EXCHANGE OR THE INFORMATION CONTAINED THEREIN OR ANY ASPECT OF ANY SERVICE CONTAINED THEREON.

YOU ACKNOWLEDGE THAT INFORMATION AND DIGITAL ASSETS YOU STORE OR TRANSFER USING OUR SERVICES MAY BECOME IRRETRIEVABLY LOST OR CORRUPTED, OR TEMPORARILY UNAVAILABLE DUE TO A VARIETY OF CAUSES INCLUDING, BUT NOT LIMITED TO, INTERNET OUTAGES, FORCE MAJEURE EVENTS OR OTHER DISASTERS INCLUDING THIRD PARTY DOS ATTACKS, SOFTWARE FAILURES, PROTOCOL CHANGES BY THIRD PARTY PROVIDERS, SCHEDULED OR UNSCHEDULED DOWNTIME OR MAINTENANCE, COMPUTER OR HUMAN ERROR, OR OTHER CAUSES EITHER WITHIN OR OUTSIDE OUR CONTROL. YOU ARE SOLELY RESPONSIBLE FOR BACKING UP AND MAINTAINING DUPLICATE COPIES AND RECORDS OF ANY INFORMATION YOU STORE OR TRANSFER THROUGH OUR SERVICES.

SOME JURISDICTIONS DO NOT PERMIT THE DISCLAIMER OF IMPLIED TERMS IN CONTRACTS; THEREFORE, SOME OR ALL OF THE DISCLAIMER OF IMPLIED WARRANTIES IN THIS SECTION MAY NOT APPLY TO YOU.

Limitation of Liability

EXCEPT FOR LIABILITY FOR DEATH OR BODILY HARM, IN NO EVENT SHALL RockWallet, ITS AFFILIATES OR SERVICE PROVIDERS, LICENSORS OR THEIR RESPECTIVE DIRECTORS, SHAREHOLDERS, MEMBERS, OFFICERS, EMPLOYEES, AGENTS JOINT VENTURERS, OR REPRESENTATIVES, BE LIABLE FOR: (I) ANY AMOUNTS GREATER THAN THE VALUE OF THE FEES PAID BY YOU TO RockWallet DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF ANY CLAIM GIVING RISE TO SUCH LIABILITY; ; (II) ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY ANY USER ON ANY INFORMATION OBTAINED FROM RockWallet, OR THAT RESULTS FROM MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, DEFECTS, VIRUSES, OR DELAYS IN SERVICES OPERATION OR TRANSMISSION; (III) ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM A FORCE MAJEURE EVENT, COMMUNICATIONS FAILURE, THEFT, OR DESTRUCTION ARISING OUT OF OR IN CONNECTION WITH AUTHORIZED OR UNAUTHORIZED USE OF THE SERVICES, OR THIS AGREEMENT; OR (IV) ANY LOST PROFITS, OR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE EVEN IF AN AUTHORIZED REPRESENTATIVE OF RockWallet HAS BEEN ADVISED OF, OR KNEW OF, OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

NOTWITHSTANDING THE FOREGOING, IF USER HAS DIGITAL ASSETS IN THE HOSTED WALLET, AND USER WISHES TO WITHDRAW THE DIGITAL ASSETS TO AN EXTERNAL WALLET, THE FOREGOING LIMITATION ON RockWallet LIABILITY MAY NOT SERVE TO LIMIT RockWallet’S OBLIGATION TO SETTLE SUCH DIGITAL ASSET BALANCES TO EXTERNAL WALLETS OF THE USER.

SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, SOME OR ALL OF THE LIMITATIONS IN THIS SECTION MAY NOT APPPLY TO USER WHERE THEIR APPLICATION IS REDUCED BY APPLICABLE LAW.

Indemnification

You agree to indemnify and hold harmless RockWallet, our officers, directors, shareholders, employees, agents, affiliates, attorneys, suppliers, contractors, representatives and service providers (collectively, “Indemnified Parties”), from any and all claims, demands, actions, lawsuits, proceedings, investigations, liabilities, damages, losses, costs, expenses, fines and penalties including, without limitation, reasonable attorney’s fees, arising out of or related to (i) your breach of this Agreement, (ii) your violation of any Applicable Law, or the rights, including intellectual property rights, of any other person or entity, (iii) your use or misuse of our Services, (iv) your conduct in connection with the use or misuse of our Services, and (v) your negligence, fraud, willful misconduct or misrepresentations. If you are obligated to indemnify us, we will have the right, in our sole discretion, to control any action or proceeding and determine if we wish to settle it, and if so, on what terms.

Governing law

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, United States without regard to principles of conflict of laws.

All disputes arising out of or in connection with this Agreement or the Services or in respect of any legal relationship associated therewith or derived therefrom will be referred exclusively to and finally resolved by arbitration. Each party will cover its own fees and costs associated with the arbitration proceedings; however, if the arbitrator finds that Customer cannot afford to pay the fees and costs reasonably associated with the arbitration proceedings, RockWallet will pay them for Customer. Arbitration will take place in the English language in Wilmington, Delaware, United States pursuant to the Consumer Arbitration Rules of the American Arbitration Association available here https://www.adr.org/Rules. Customer may choose to have the arbitration conducted by telephone, based on written submissions. The award of the arbitrator will be final and binding, and any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. The parties agree that they will not appeal any arbitration decision to any court. Notwithstanding the foregoing, RockWallet may seek and obtain injunctive relief in any jurisdiction and in any court of competent jurisdiction for any actual or threatened breach of this Agreement without the necessity of posting a bond, and Customer agree that this Agreement are specifically enforceable by RockWallet through injunctive relief and other equitable remedies without proof of monetary damages. The parties expressly waive their right to a jury trial and also waive their right to participate in a class action claim related to this Agreement or any part of the Services.

Severability

This Agreement and any policies incorporated herein by reference shall be deemed severable. The invalidity or unenforceability of any of the terms or provisions of this Agreement, and any policies incorporated herein by reference, or the invalidity or unenforceability of the application thereof to any individual, entity or circumstance, shall not affect the application of such terms or provisions to individuals, entities or circumstances other than those as to which they are held invalid or unenforceable, and shall not affect the validity or enforceability of any other terms or provisions of this Agreement. Each term and provision of this Agreement and any policies incorporated herein by reference shall be valid and enforceable to the fullest extent permitted by law.

Assignment

Customer shall not assign or transfer any of their rights or obligations under this Agreement without prior written consent from RockWallet, which RockWallet may withhold at its sole and absolute discretion. Any actual or attempted assignment hereof by Customer contrary to the terms of this Agreement shall be null and void. RockWallet may, at its discretion, assign some or all of it rights or obligations to a third party, without consent or approval of Customer. In the event that RockWallet is acquired by, sold to, or merged with a third party entity, RockWallet reserves the right to transfer or assign all Customer Data as part of such merger, acquisition, sale, or change of control.

Amendments

RockWallet reserves the right to amend this Agreement at its sole discretion, without your consent. This Agreement may be amended by RockWallet by RockWallet providing notice of the amendment (i) by email to the email account used to create your Account; (ii) by posting a new version hereof to the Services; or (iii) by your accepting a revised version of this Agreement at an Account login. Where you have accepted the amendment or where the amendment is required by a change in Applicable Law, or to address a security or compliance requirement, as indicated in the notice of amendment contemplated above, the amendment shall take effect as of when this Agreement is updated or the notice contemplated above has been sent, otherwise, the amendment shall take effect if you do not close your Account within thirty (30) days following the notice contemplated above. If you do not agree with a proposed or actual amendment to this Agreement, your sole remedy is to discontinue use of the Services and close your Account.

Non-Waiver of Rights

Any failure or delay by RockWallet to exercise any right, privilege, or power under this Agreement shall not operate as a waiver thereof. This Agreement shall not be construed to waive any rights that cannot be waived under Applicable Laws.

Force Majeure

RockWallet shall have no liability or responsibility for; (i) failure in performance or interruption of service (ii) any inaccuracy, error, delay in, or omission of information or transmission of information, (iii) any loss or damage that you may incur, which results directly or indirectly from any force majeure event including, but not limited to flood, act of civil or military authorities, terrorist acts, extraordinary weather conditions, fire, war, strike or other labor dispute, interruption of telecommunication services, accident, power failure, hardware or software malfunction, any act of god, or any other act that is beyond our reasonable control.

Independent Relationship; no Broker or Agent

RockWallet is an independent contractor and nothing in the nature of the Services, or any provisions in this Agreement shall be deemed, or cause, or is intended to cause Customer and RockWallet to be treated as partners, joint venturers, or as an agent of the other party. RockWallet is not Customer’s broker, intermediary, agent, or financial advisor, and RockWallet has no fiduciary obligation to Customer in connection with any RockWallet Exchange trade or other Transactions, or other acts or omissions of Customer with respect to the Services. For the avoidance of doubt, RockWallet is in no manner providing investment advice, tax advice, legal advice, or other professional advice whether through the Services or otherwise. RockWallet does not recommend or endorse that you purchase or sell any Digital Asset or that you make any investment or enter into any trade or Transaction.

Before engaging in any trading or investment activity, Customer should always consult a qualified professional.

Survival

All provisions of this Agreement, and any policies incorporated herein by reference, which by their nature extend beyond the expiration or termination of this Agreement shall survive the termination or expiration of this Agreement. Such provisions include, but are not limited to, sections and provisions relating to Account termination or suspension, funds due to RockWallet, disputes with RockWallet, Risk Disclosures, Unclaimed Property, Copyrights, Trademarks, Eligibility, Disclaimer of Warranties, Limitation of Liability, Indemnification, Binding Arbitration, and Governing Law.

Contact

If you have any questions, concerns, or need to contact us regarding this Agreement, you may contact us by emailing us at support@rockwallet.com.

Headings

Section headings and section labels are provided for convenience only, and do not form part of this Agreement and shall not affect in any way the meaning or interpretation of this Agreement.

English

This Agreement is presented in the English language. Any translation of this Agreement is for your convenience, and any meanings of terms, conditions, or representations are subject to the definition and interpretation of the English language.

Entire agreement

This Agreement, and the policies incorporated herein by reference, constitute the entire understanding and agreement between Customer and RockWallet regarding the Services. This Agreement, and the policies incorporated herein by reference supersede all other representations, agreements and understandings, both written and oral, including without limitation any prior versions of this Agreement, among Customer and RockWallet with respect to the Services. In the event of any conflict between this Agreement and any other agreement Customer may have with RockWallet, unless the other agreement specifically references and identifies this Agreement, this Agreement shall control.

Glossary

For the purposes of this Agreement, the terms below in this glossary have the meanings indicated below:

"Account" means a unique account created and hosted by RockWallet and shall serve as a record of: (i) your acceptance of this Agreement; (ii) your use of the Services; and (iii) Transactions.

"Affiliate" means, in relation to a Party, another person or entity that directly or indirectly owns or controls, is owned or controlled by, or is under common ownership or common control with the Party, or a Party's principal partners, shareholders, or owners of some other ownership interest.

"AML Program" means the anti-money laundering and know your customer programs, policies and procedures in place at RockWallet, such as they may be from time to time.

"API Integration" means an automated programming interface that RockWallet may make available to Customer in order that Customer may access their Account by automated computer interface in accordance with the terms hereof.

"App" means one or more applications made available to a Customer for use on one or another or multiple Devices, such as they may be from time to time.

"Applicable Law" means, with respect to any Person, any domestic or foreign, federal, state, provincial or local statute, law, ordinance, rule, administrative interpretation, regulation, order, writ, injunction, judgment, decree or other requirement of any Regulator which is legally binding and applicable to such Person or any of its Affiliates or any of their respective properties, assets, equity holders, officers, directors, members, partners, employees, consultants or agents.

"Approved Network" means the blockchain or network supporting a Digital Asset and Transactions in that Digital Asset.

"Approved Regions" means the limited list of states of the United States and other jurisdictions, indicated on the Site or in the App as being jurisdictions where the Services are available.

"Assets" means, collectively, all Digital Assets in a Hosted Wallet and all Fiat in the Customer Bank Account.

"Bank Account" means a Fiat bank or other account including without limitation, Customer Bank Account.

"Cookie Policy" means the RockWallet cookie policy, posted at: https://rockwallet.com/cookie-policy, such as it is from time to time.

"Customer Bank Account" means a bank account of the Customer at the Customer Bank.

"Customer Bank" means a bank, electronic money institution, card issuer or other financial institution where Customer maintains a Fiat account.

"Customer Data" means the information collected, stored, accessed or used by RockWallet in the course of supplying the Services in respect of the Account.

"Customer Device" means an electronic device used by Customer to access the Services, such as a computer, tablet, mobile phone or other device.

"Customer KYC Information" means information requested by RockWallet or provided by Customer in relation to the initial establishment of the Account or the subsequent operation of the Account and includes, but is not limited to, Customer name, address, email address, date of birth, government-issued photo identification, taxpayer identification number, government identification number, IP address, a photo or video of the Customer, MAC address of Customer Device, payment account information (e.g. credit card) and Customer Digital Asset Wallet information.

"Digital Asset" means a decentralized virtual currency, that is indicated in the Account as supported by the Services, such as they may be from time to time, such as, for example, Bitcoin or Ethereum.

"Digital Asset Transaction" means a Transaction involving Digital Assets being transferred from one Digital Asset Wallet to another.

"Digital Asset Wallet" means the Hosted Wallet, or a third party service, device, code or protocol used to store Digital Assets or initiate Digital Asset transactions via the Account or otherwise.

"EULA" means an end user license agreement between Customer and RockWallet with respect to an App.

"Exchange Transaction" means a Transaction initiated through the Account by which Customer sells a specific quantity of a Digital Asset to another user of the Services in consideration of a specific quantity of another Digital Asset, via the Service of RockWallet matching compatible open orders subject to the Trading Rules.

"External Wallet" means a Digital Asset Wallet from which RockWallet is not capable of initiating any Transaction.

"Fees" means the fees applicable to the Services, or any element thereof, indicated in the Services or in your Account, such as they may be from time to time.

"Fiat" means Euros or other currency issued by a sovereign country.

"Hosted Wallet means the RockWallet-hosted custodial service of allowing the Customer to deposit with RockWallet, store with RockWallet, transfer or withdraw Digital Assets, via the Account.

"Other Customer" means a Person that is not the Customer or an Affiliate of the Customer, who is party to an agreement with RockWallet substantively identical to this Agreement and that is a user of the Services.

"Person" means any individual, corporation, limited liability company, partnership, joint venture, trust, unincorporated organization, Regulator or government or any agency or political subdivision thereof.

"Privacy Policy" means the RockWallet privacy policy, posted at: https://rockwallet.com/privacy such as it is from time to time.

"Regulator" means any, EU, national, provincial, state or local or foreign government or any court, arbitrator, administrative or regulatory agency or commission or other governmental authority or agency.

"RockWallet Exchange" means the Service of allowing Customer to post, Fill or cancel Orders as per the Trading Rules.

"RockWallet Unhosted Wallet" means an unhosted Digital Asset Wallet consisting of a software application that RockWallet supplies under separate terms of service and an end-user license agreement allowing users thereof to store and control private keys themselves on their own device.

"Settings" means selections you make through the Account or in a means otherwise provided by RockWallet from time to time.

"Third Party Content" means links, graphics, images, social media content to third party sites, content or other information supplied by third parties and that can be viewed or access from the Account, Site or App.

"Third Party Servicer Agreement" means an agreement between Customer and a Third Party Servicer pursuant to which the Third Party Servicer delivers their services.

"Third Party Servicer" means a third party: (i) whose service are compatible with the Services, as indicated by RockWallet in the Account; (ii) that Customer has retained under a Third Party Servicer Agreement; (iii) with whom Customer wishes to share Customer Data; and (iv) through which Customer wishes to deliver instructions to RockWallet with respect to the Account.

"Trading Rules" means those rules governing Transactions and other elements of the Services, set below, out in the Account or in the App.

"Transaction" means any of a Digital Asset Transaction or RockWallet Exchange within or initiated by the Services.

"Prohibited Activity" means the operation of or the direct or indirect facilitation of any of the following:
- Any act that is illegal in the United States or in the jurisdiction where the Person carrying out the activity is resident, domiciled or located;
- Operation of a business that is similar to or competitive with the Services;
- Operation of a Crypto exchange;
- Operation of a Crypto wallet;
- Operation of a payment processor, money transmitter, check casher, foreign exchange dealer, provider of prepaid access or other money services business;
- Bill payment services;
- Credit counselling or repair agencies;
- Credit protection or identity theft protection services;
- Direct marketing or subscription offers;
- Inbound or outbound telemarketing businesses including lead generation businesses;
- Internet, mail or telephone order pharmacies or pharmacy referral services;
- Creation, promotion or sale of items that encourage, promote, facilitate or instruct others to engage in illegal activity;
- Creation, promotion or sale of items that may be counterfeit including, but not limited to: designer handbags, clothing and accessories, and consumer electronics;
- Creation, promotion or sale of items that may infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
- Creation, promotion or sale of items that promote hate, violence, racial intolerance, or the financial exploitation of a crime;
- Creation, promotion or sale of items that promote, support or glorify acts of violence or harm towards self or others;
- Using the Services in any manner related to live animals;
- Using the Services in any manner related to payment aggregators;
- Purchase, sale or promotion of drugs, alcohol, or drug paraphernalia, or items that may represent these uses;
- Unregulated sales of money-orders or foreign currency;
- Using the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property, taxation and other proprietary rights and data collection and privacy;
- Using the Services in a manner that RockWallet or any of its suppliers reasonably believes to be an abuse of the Services;
- Using the Services in a manner so as to avoid payment of the Monthly Fee;
- Using the Services in any manner that could damage, disable, overburden, or impair RockWallet or any of the Services including without limitation, using the Services in an automated manner other than through the API Integration;
- Using the Services in any way that assists Customer or others in the violation of any law, statute or ordinance;
- Using the Services to collect payments that support pyramid or ponzi schemes, matrix programs, other “business opportunity” schemes or certain multi-level marketing programs;
- Using the Services to control an account that is linked to another account that has engaged in any of the foregoing activities;
- Using the Services to defame, harass, abuse, threaten or defraud others, or collect, or attempt to collect, personal information about users, registered recipients, or third parties without their consent;
- Using the Services to intentionally interfere with another user’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms or other malicious code;
- Using the Services to make unsolicited offers, advertisements, proposals, or to send junk mail or spam to others;
- Using the Services to send or receive what RockWallet considers to be funds for something that may have resulted from fraud or other illegal behavior;
- Using the Services while impersonating any person or entity or falsely claiming an affiliation with any person or entity; or
- Using the Services in any manner related to weapons including replicas and collectible items.
Please note that the Trading Rules contain additional defined terms that are used in this Customer Agreement.

RockWallet Exchange Service Trading Rules

Introduction

1.1. These Reseller exchange service trading rules form part of the RockWallet Exchange Terms of Service (the “RockWallet Terms”).

1.2. By participating in the RockWallet Exchange Services, Customer acknowledges that Customer has read, understood and accepted all of the terms and conditions in these Trading Rules and Customer acknowledges and agrees that Customer will be bound by and will comply with these Trading Rules. If Customer does not understand and accept these Trading Rules in their entirety, Customer should not use the RockWallet Exchange Services.

1.3. Spot trading (“Spot Trading”) enables Customer to place buy or sell Orders, via the Platform, for specific Trading Pairs within the RockWallet Exchange Service.

Availability of the RockWallet Exchange Service

2.1. RockWallet may occasionally temporarily shut down the RockWallet Exchange Service or limit access to it via the Sites or Platform, which may interrupt automatic functions, for the following reasons:

2.1.1. System and/or software updates; and
2.1.2. as a result of any other events or occurrences which RockWallet considers to be a reason to suspend or shut down the RockWallet Exchange Service.

2.2. Customer acknowledges and agrees that RockWallet reserves the right (without any liability resulting of RockWallet or any RockWallet Affiliates) to disable, update, cancel, restrict or otherwise modify any content, components or features of Spot Trading and/or the RockWallet Exchange Service.

Placing an Order and Fees

3.1. Customer can place Orders on the Platform by submitting an Instruction. When placing an Order, Customer must provide at least the following information:

3.1.1. the pair being traded;
3.1.2. whether Customer wish to buy or sell the Base Asset;
3.1.3. the type of order;
3.1.4. the value of the order (either in terms of the Base Asset or Quote Asset); and
3.1.5. any additional parameters required for the Type of order or any additional parameters outlined by RockWallet.

3.2. An Order must comply with the following:
Transaction limitation set out in Customer Account, on the Site or in the App;
the Trading Rules; and
any additional requirements, filters or limitations that are specified by RockWallet, or included in the Terms, will apply to individual users, certain Digital Assets, or the RockWallet Exchange Service as a whole.

3.3. To place an order, Customer must have sufficient balance in Customer Hosted Wallet to cover the total value of the order and any applicable fees, as specified on the fee schedule, otherwise Customer order will be rejected.

3.4. Please note that any Transaction Customer make using Hosted Wallet may be subject to a trading fee. The current “Fees” are as disclosed in the Account, the Site or the App, and may be revised from time to time. By using the service, Customer agree to allow RockWallet to automatically deduct any applicable Fees from Customer account without giving Customer further notice.

3.5. When Customer submit an Order, the relevant quantity of the Tradeable Asset will be locked in Customer Hosted Wallet until the Order is matched, cancelled, or expires.

Market Orders

4.1. Market Orders are Taker Orders.

4.2. Please note that a Market Order does not guarantee execution at a specific price.

4.3. In order to place a Market Order, Customer need to specify the Trading Pair and the amount of the Base Asset Customer want to buy or sell, or the amount of the Quote Asset Customer want to spend or receive. Once the Market Order is placed, it will be matched with the best available Bid or Ask on the Order Book. If the Bid or Ask size is not enough to match the whole quantity of the Market Order, the remaining part will be matched with the next best Bid or Ask on the Order Book. This process continues until the Market Order is completely filled or there are no more Bids or Asks available to match with the remaining unfilled quantity of the Market Order, causing it to expire. The price at which the Market Order is filled depends on different factors, including the liquidity and market depth of the Order Book at the time the order is placed.

Limit Orders

5.1. A Limit Order can be a Maker Order or a Taker Order.

5.2. In order to place a Limit Order, Customer need to indicate the Trading Pair Customer wish to use and the amount of the Base Asset Customer want to buy or sell. Additionally, Customer must specify the lowest acceptable price at which Customer are willing to trade (known as the “Limit Price”).

5.3. A Limit Order can only be executed at the specified Limit Price or a better one (the “Limit Condition”). However, the execution of Limit Orders is not guaranteed.

5.4. When submitting a Limit Order, please note that the “time in force” (“TIF”) of the Limit Order, is automatically set to the default “Good Till Cancelled” (“GTC”).

5.5. When a GTC Limit Order is placed, it will be matched with the best available Bid or Ask on the Order Book that satisfies the Limit Condition, either in full or in part. If the size of the best Bid or Ask that satisfies the Limit Condition is not enough to match the entire quantity of the GTC Limit Order, the remaining portion of the order will be matched progressively with the next best Bid or Ask on the Order Book that meets the Limit Condition (if any) until the full quantity of the GTC Limit Order has been filled, or no further Bids or Asks are available that satisfy the Limit Condition. If any part of the GTC Limit Order remains unfilled at this stage (the “End of the Taker Phase”), it will be added to the Order Book as a Bid or Ask at the Limit Price and will become a Maker Order at the limit price.

Matching and cancellation

6.1. The RockWallet Exchange Service matches Taker and Maker Orders on an Order Book based on predetermined rules.

6.2. When a Taker Order is placed, it will be matched with the Maker Order that has the best price on the relevant Order Book, taking into account any Priority rules that apply. If the Taker Order is only partially matched with a Maker Order, the process will be repeated with the next best Maker Order until the Taker Order is fully filled, expires, or the remaining unfilled portion of the Taker Order is added to the Order Book according to the rules for the relevant Order Type. This remaining portion then becomes a Maker Order and will be available for other Taker Orders to match with. Trades may be filled by RockWallet as your counterparty.

6.3. It is only possible to cancel an order before it has been matched. Once an order has been matched, Customer cannot change or revoke it. If the order has only been partially matched, Customer can cancel the unmatched part of it. However, please note that RockWallet maintains the right to reject any cancellation request related to an order Customer have submitted.

Settlement

7.1. Settlement will take place as soon as reasonably and commercially practicable and after an order is matched.

7.2. Settlement is final. We will not reverse a Transaction unless:

7.2.1. RockWallet is required to do so by Applicable Law;
7.2.2. RockWallet is obligated to reverse a Transaction under the Terms or the following Trading Rules;
7.2.3. the Order, Matching or Settlement, or any parameter relevant to the foregoing, was affected by an error that RockWallet deems to be a manifest error (“Manifest Error”); or
7.2.4. Customer have failed to follow these Trading Rules or the RockWallet Terms.

7.3. RockWallet is under an obligation to only take reasonable and commercially practicable steps to return Customer to the position Customer were in prior to Settlement, in the event of a reversal of a Settlement. For the avoidance of doubt, in no circumstances shall RockWallet be liable for any indirect losses (including loss of profits, business or opportunities).

Order controls

8.1. RockWallet may, in its sole discretion, impose trading and position limits and position management controls, including limits set out in the Trading Rules and other controls to mitigate and manage its own liquidity, operational and other risks, at any time, without prior notice and without giving reasons. As a result, Customer acknowledges and agrees that Customer may be prevented from submitting an Order or undertaking other steps at certain times if such actions would cause Customer to exceed an applicable limit, and that we may apply filters to reject an Instruction submitted by Customer that does not comply with any relevant limits or controls.

8.2. RockWallet may keep track of Customer positions and ensure that they comply with any limits or controls RockWallet has imposed. These limits are in place to protect RockWallet, Customer and other users, and RockWallet is not responsible for monitoring or ensuring that Customer comply with any trading activity limits that Customer have imposed on themselves or that are required by Applicable Laws.

8.3. Customer shall comply with any limits or controls imposed by RockWallet and not to take any actions that will cause Customer to violate any such limits or controls.

8.4. RockWallet has the right to refuse Instructions and/or execute an Order in accordance with Applicable Law or any limits or controls set by RockWallet. Additionally, RockWallet may take appropriate measures in the given circumstances, such as suspending Customer access to the Hosted Wallet, requesting that Customer take specific actions, or implementing any other necessary actions.

Discretion

9.1. Without limiting any other Section in these Trading Terms or the Terms generally, we reserve the right, and without liability to Customer, to process an Order, decline to process an Order, suspend, cancel, reverse, void or partially execute Customer Orders in the RockWallet Exchange Services at the discretion of RockWallet.

9.2. RockWallet has the exclusive authority to determine which Digital Assets are listed on the Platform and may add or remove Digital Assets from the Platform in its sole discretion, from time to time. RockWallet may also change rules in respect of order parameters, including the order size and tick size available, for each Digital Asset. In respect of such additions, removals, or amendments, RockWallet may, but is not obliged to, notify users in advance and RockWallet shall have no liability to users in connection with such additions, removals or amendments.

General

10.1. All terms and references used in these Trading Rules and which are defined and construed in the RockWallet Terms but are not defined or construed in these Trading Rules, shall have the same meaning and construction in these Trading Rules.

10.2. These Trading Rules are to be read together with the Reseller Terms. In the event of any conflict or inconsistency between these Trading Rules and the RockWallet Terms, the order of precedence in which the documents are to be read is first the Trading Rules and then the RockWallet Terms.

10.3. For the avoidance of doubt, any Transactions involving any Fiat remain subject to additional provisions in the RockWallet Terms.

10.4. Disputes under these Trading Rules shall be resolved as per the dispute settlement Sections of the RockWallet Terms.

Definitions - RockWallet Exchange Service

The following terms have the definitions indicated below in these Trading Rules. Other capitalized terms used in these Trading Terms are defined in the RockWallet Exchange Terms of Service.

“Ask” means is an order to sell a specified quantity of the Base Asset at a certain price, denominated in the Quote Asset, on the Order Book.

“Base Asset” refers to the first Tradable Asset outlined in a Trading Pair, which is the Tradable Asset being traded on the exchange.

“Bid” refers to an Order on the exchange to buy a certain quantity of the Base Asset for a certain price denominated in the Quote Asset.

“End of the Taker Phase” has the meaning given to that term in Section 5.5.

“Fees” has the meaning given to that term in Section 3.4.

“Fiat Currency” refers to any government or central bank issued currency that is not a digital asset.

“Instructions” means Customer instructions with respect to Orders or other RockWallet Exchange Service transactions.

“Limit Condition” has the meaning given to that term in Section 5.3.

“Limit Order” is an Order to buy or sell a specified amount of a Tradable Asset at a price better than or equal to the specified price.

“Limit Price” has the meaning given to that term in Section 5.2.

“Maker Order” refers to an Order on the RockWallet PRO exchange which is available to be Matched with a Taker Order.

“Market Order” specifically is an order to buy or sell a specified amount of an Asset at the best price that is currently available for the Trading Pair in the RockWallet Exchange Service.

“Matching” refers to the RockWallet Exchange Service matching a Maker Order and a Taker Order for a Transaction execution, as described in Section 7. "Matched" is interpreted accordingly.

“Order Book” means the order book of a particular Trading Pair hosted by the Exchange.

“Order” refers to an offer to buy or sell a Tradable Asset on the RockWallet Exchange Service.

“Order Type” refers to the specific parameters that determine how an order interacts with the Order Book. This includes whether an order is a Market Order or a Limit Order, the "time in force" for Limit Orders, and any other relevant parameters that govern the rules for the order.

“Placed” refers to an Order that has been received by the Exchange, and meets all the necessary limits, filters, and controls as determined by the Exchange. Additionally, the Exchange must accept the Order for matching in accordance with the rules of the Exchange and the relevant Order Type. The terms "Place" or "Placing" have the same meaning and should be interpreted accordingly.

“Platform” means the digital exchange platform that RockWallet or its affiliates may make accessible to Customer via the RockWallet App.

“Priority” is when multiple Maker Orders in the same direction (buy or sell) with the same price exist, priority is given to the one added to the Order Book first.

“Quote Asset” is the second Tradable Asset listed in a Trading Pair. that being the Tradable Asset in which trading is denominated on the exchange.

“Reached” in regards to a price, means that the most recent orders that were matched on the relevant order book occurred at that price.

“RockWallet Exchange Service” means the centralized exchange which is operated by RockWallet and accessible through the RockWallet App.

“RockWallet Terms” means these RockWallet PRO Terms of Service.

“Settlement” refers to the updating of the balances of users' RockWallet PRO accounts to reflect orders which have been matched.

“Size” is the quantity of the Base Asset to be purchased or sold.

“Supported Digital Assets” refers to Digital Assets that are available in connection with Customer use of the RockWallet Services.

“Taker Order” is an Order, typically a market order, that will be immediately Matched with another Order once submitted on the RockWallet PRO Exchange.

“TIF” has the meaning outlined in Section 5.4.

“Tradable Asset” means any Supported pair of Digital Assets available in a Trading Pair on the exchange.

“Trading Pair” refers to a combination of a Base Asset and a Quote Asset which is offered on the RockWallet Exchange.

“Trading Rules” means these trading rules applicable to the RockWallet Exchange Service.

“Transactions” on the RockWallet platform refers to buying, selling, or agreeing to buy or sell digital assets or other products that RockWallet allows to be traded. Additionally, it includes depositing or withdrawing digital assets to or from the Hosted Wallet.

Terms of Service and End User License Agreement

These Terms of Service (“Agreement”) are entered between the person or entity accepting this Agreement (“Customer”) with RockWallet UAB, a Lithuanian company with its address at Vilnius, Švitrigailos 11h, (306302147) (“RockWallet”) and governs your use of the Services as described below.

If Customer is located in the United States, they may not procure Services from RockWallet UAB under this Agreement. U.S. customers are served under a separate agreement by RockWallet LLC, a Delaware limited liability company.

RockWallet UAB does not communicate financial promotions to customers in the United Kingdom (UK). This location-based geo-control is intended to prevent customers, that could be identified as being in the UK, from accessing such promotions. This is supplemented by controls in the KYC/AML and onboarding process to ensure UK consumers (such as those giving a UK address or using a UK-based IP address) are not able to subscribe to products (incl. buying, selling or trading cryptocurrency) that are not intended to be promoted or sold in the UK.

DEFINITIONS

Whenever used in this Agreement, unless inconsistent with the subject matter or context, the following terms shall have the following meanings:

1.1. “Account” means a unique account of Customer used to access the Platform.
1.2. “Account Credentials” means a unique user identification and unique password for each Customer required to access their Account on the Platform.
1.3. “App” means an application in object code form that is supplied by RockWallet to Customer under the EULA and that causes the Wallet to operate on a Customer Device.
1.4. “Approved Network” means the computer network that is compatible with the Services and that that governs the transfer or storage of Digital Assets.
1.5. “Authorized User” means an individual or entity designated by Customer and accepted by RockWallet as having authority to act on the Customer’s behalf with respect to the Services.
1.6. “Contribution” means content uploaded by the Customer to the Platform, where applicable.
1.7. “Customer” means the person or entity that is party to this Agreement with RockWallet or an Authorized User, as the case may be.
1.8. “Customer Device” means a phone, tablet or computer on which the App can be installed.
1.9. “Customer Bank Account” means a Fiat bank or other financial account of Customer to or from which Customer wishes to make Fiat payments in relation to Orders.
1.10. “Digital Assets” means types of virtual currency or other digital assets that can only be transferred by means of blockchain technology, including but not limited to digital coins and digital tokens, NFTS and any other type of digital mediums of exchange.
1.11. “EEA” means the European Economic Area.
1.12. “EULA” means an end user license agreement pursuant to which an application is supplied to Customer that enables Customer to store the private keys associated with Approved Network wallet addresses and which appears below and forms part of this Agreement.
1.13. “RockWallet Intellectual Property” means all copyright, trademarks, service marks, trade secrets, registered and unregistered design rights, and all other intellectual property rights that are the property of RockWallet or that have been licensed to RockWallet for use in relation to its supply of the Services.
1.14. “Fiat” means Euros or other currency issued by a sovereign country that is acceptable to RockWallet.
1.15. “Fork” means when an Approved Network’s existing code is changed, and an old version remains on the network while the new network is created.
1.16. “Loss” or “Losses” means direct and consequential financial losses, damages, costs, judgments, penalties, fines, expenses, legal and accounting fees and expenses, costs of investigation, settlements, court costs, and other expenses of litigation, as well as fees and expenses and losses not related to litigation or legal process and lost profits.
1.17. “NFT” means non-fungible token which is a digital file stored on a digital ledger (commonly known as blockchain) that certifies a unique Digital Asset and the ownership of such asset.
1.18. “Platform” means all RockWallet websites, including but not limited to: www.RockWallet.com (“Site”), the App and or such other platforms or portals through which RockWallet may provide access to the Account.
1.19. “Order” means a request by a Customer to RockWallet to provide certain Services.
1.20. “Party” means Customer or RockWallet and “Parties” means both of them.
1.21. “Personal Information” means any information about an identifiable individual, other than an individual's business contact information when collected, used, or disclosed for the purposes of enabling the individual to be contacted in relation to their business responsibilities.
1.22. „Prohibited Customer“ means the following list of persons that are prohibited from using the Services (each, a “Prohibited Customer”): (i) Persons who appear on EU, UN, or the United States Department of the Treasury, Office of Foreign Assets Control (OFAC), Specially Designated Nationals List (SDN), United States Commerce Department’s Denied Persons or other similar lists; (ii) Persons who are nationals or residents of country, territory, or other jurisdiction that is embargoed by the United States, European Union, United Nations; (iii) Persons who are less than 18 years of age; (iv) Persons who are not residents of and located in an Approved Region; (v) Persons, or their Affiliates who have been subject to an Account termination for cause; and (vi) Persons that are not individual natural persons. RockWallet reserves the right to add or remove Approved Regions at its sole discretion.
1.23. “Recipient” means a third party designated by Customer to receive Digital Assets from their Wallet.
1.24. “Regulations” means any applicable statute or regulation applicable to the transaction.
1.25. „Restricted Location” means any jurisdiction where RockWallet does not currently offer it‘s services or where the provision of RockWallet‘s services are explicitly prohibited as indicated in the app or the platform.
1.26. “Sender” means a third party that sends or attempts to send Digital Assets to the Wallet.
1.27. “Services” means the provision of self-custodial services offered via the RockWallet, which may include one or more third-party integrations and other services that may be offered by RockWallet from time to time.
1.28. “Settlement” means the total amount, including the cost of acquisition and any fees and charges, Customer owes to RockWallet.
1.29. “Termination Event” means, subject to the Regulations, if Customer:
1.29.1. fails to deliver to RockWallet payment or communicates to RockWallet an intent not to provide payment in relation to any Order;
1.29.2. without right, disputes the validity or existence of an Order;
1.29.3. defaults, or communicates its intent to default, on any of its obligations described in this Agreement including any of the representations or warranties set out in this Agreement or elsewhere;
1.29.4. is or is reasonably likely in RockWallet’s opinion to become insolvent or unable to pay its debts;
1.29.5. receives notice of, or becomes subject to a regulatory or enforcement action or investigation which, in the reasonable judgment of RockWallet, will materially impair the terms of this Agreement, the expected economic value of this Agreement, or the business reputation of RockWallet;
1.29.6. is in material breach of this Agreement or any terms of an Order;
1.29.7. places an Order deemed by RockWallet, to represent a regulatory, compliance, or business risk; or
1.29.8. is, or is suspected of, regulatory non-compliance or breach of any laws or regulations.
1.30. “Third-Party Content” means the content provided by third parties, including without limitation, links to web pages of such parties, which may be represented on the Website and other services.
1.31. “Third-Party Servicer” means any third party service provider that provides services to Customer and which may include a platform that refers Customer to RockWallet or to whom RockWallet refers Customer.
1.32. “Third-Party Servicer Terms” means terms by which a Third-Party Servicer makes Third-Party Servicer Services available to Customer.
1.33. “Transaction” means an actual attempted: (i) purchase or sale of Digital Assets from RockWallet; (ii) sale of Digital Assets to RockWallet; (iii) receiving Digital Assets to a Wallet from a Sender; (iii) sending Digital Assets to a Recipient from a Wallet; and (iv) such other Digital Assets transactions as may supplied through the Services.
1.34. “Wallet” means the unhosted Digital Asset wallet of the Customer operated by the Customer on the Customer Device under the EULA.
1.35. “Wallet Address” means a public key or Approved Network wallet address from which out-bound or send Transactions may be initiated using the Wallet.
1.36. “Prohibited Activity” means the operation of or the direct or indirect facilitation of any of the following:
- Any act that is illegal in the EU, United States or in the jurisdiction where the person carrying out the activity is resident, domiciled or located;
- Operation of a business that is similar to or competitive with the Services;
- Operation of a Crypto exchange;
- Operation of a Crypto wallet;
- Operation of a payment processor, money transmitter, check casher, foreign exchange dealer, provider of prepaid access or other money services business;
- Bill payment services;
- Credit counseling or repair agencies;
- Credit protection or identity theft protection services;
- Direct marketing or subscription offers;
- Inbound or outbound telemarketing businesses including lead generation businesses;
- Internet, mail or telephone order pharmacies or pharmacy referral services;
- Creation, promotion or sale of items that encourage, promote, facilitate or instruct others to engage in illegal activity;
- Creation, promotion or sale of items that may be counterfeit including, but not limited to: designer handbags, clothing and accessories, and consumer electronics;
- Creation, promotion or sale of items that may infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
- Creation, promotion or sale of items that promote hate, violence, racial intolerance, or the financial exploitation of a crime;
- Creation, promotion or sale of items that promote, support or glorify acts of violence or harm towards self or others;
- Using the Services in any manner related to live animals;
- Using the Services in any manner related to payment aggregators;
- Purchase, sale or promotion of drugs, alcohol, or drug paraphernalia, or items that may represent these uses;
- Unregulated sales of money-orders or foreign currency;
- Using the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property, taxation and other proprietary rights and data collection and privacy;
- Using the Services in a manner that RockWallet or any of its suppliers reasonably believes to be an abuse of the Services;
- Using the Services in a manner so as to avoid payment of the Monthly Fee;
- Using the Services in any manner that could damage, disable, overburden, or impair RockWallet or any of the Services including without limitation, using the Services in an automated manner;
- Using the Services in any way that assists Customer or others in the violation of any law, statute or ordinance;
- Using the Services to collect payments that support pyramid or ponzi schemes, matrix programs, other "business opportunity" schemes or certain multi-level marketing programs;
- Using the Services to control an account that is linked to another account that has engaged in any of the foregoing activities;
- Using the Services to defame, harass, abuse, threaten or defraud others, or collect, or attempt to collect, personal information about users, registered recipients, or third parties without their consent;
- Using the Services to intentionally interfere with another user's enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms or other malicious code;
- Using the Services to make unsolicited offers, advertisements, proposals, or to send junk mail or spam to others;
- Using the Services to send or receive what RockWallet considers to be funds for something that may have resulted from fraud or other illegal behavior;
- Using the Services while impersonating any person or entity or falsely claiming an affiliation with any person or entity; or
- Using the Services in any manner related to weapons including replicas and collectible items.

ROCKWALLET ACCOUNT

2.1. Agreement. By signing up for a RockWallet account to use the Services on any of our Platform, Customer agrees that they have read, understand, and accept all terms and conditions contained in this Agreement including our Privacy Policy, Cookie Policy, General Risk Disclosure, and other related policies such as they may be from time to time.
2.2. Eligibility.  To be eligible to use RockWallet, Users must be at least eighteen (18) years old and be able to form legally binding contracts in the jurisdiction where they are domiciled. If a Customer is a legal entity, the respective representative(s) of such Customer accepting this Agreement is personally bound by the terms hereof as is each Authorized User of Customer provided that individual Authorized Users of Customers that are entities are not bound to pay fees payable hereunder. The Services are not available to everyone. RockWallet reserves the right to block Customer access to the Services, and Customer understand and agrees that RockWallet may do so at its sole discretion. Customer agrees to comply with this Agreement, even if RockWallet’s methods to prevent Customer use of the Services are not effective or can be bypassed. Customer agrees not to bypass or attempt to bypass any restrictions RockWallet places on Customer use of the Services. Customer acknowledges and agrees that Customer is responsible to comply with all applicable laws or regulations in Customer jurisdiction (“Applicable Laws”) that may relate to Customer use of the Services. If Customer is prohibited or restricted by Applicable Laws from accessing or using the Services or any part of them, Customer may not access or use the Services.
2.3. Verification Procedures and Limits.  As a regulated financial service company, RockWallet is obligated to comply with certain KYC/AML laws in the jurisdictions in which it operates. Accordingly, RockWallet must collect and verify information on Customers to protect RockWallet and the greater community from money laundering, financing of terrorism and other illegal activities. There may be limits on certain transactions based on the identifying information and/or proof of identification Customer provides to RockWallet. Enhanced due diligence on a Customer may be required that would require a Customer to supply additional information concerning the Customer, its Orders and other matters. Customer shall promptly supply RockWallet with any and all information requested in support of its compliance requirements both during and following the term of this Agreement.
2.4. Notice to Customer.  To help the government fight the funding of terrorism and money laundering activities, applicable law requires all financial institutions to obtain, verify, and record information that identifies each person who it conducts business with. What this means for you: We will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documentation.
2.5. Account.  The Services include an Account that will be used to identify certain preferences of Customers and serve as a record of certain Customer activity within the Services. When Customer signs up for an Account, RockWallet will use the information Customer provides to determine whether Customer is eligible for an Account. Customer understands that RockWallet may decline to grant Customer an Account (or, alternatively, suspend any existing Account without liability to Customer) for any reason or for no reason. If Customer is eligible for an Account, as determined by RockWallet, RockWallet will create Customer Account when Customer have completed all of the following steps: (i) provide Customer email address; (ii) confirm Customer email address; (iii) accepted this Agreement and the RockWallet Privacy Policy; and (iv) provide such other information as RockWallet may request on the sign-up page of the Site or any applicable Services available via its Platform, including but not limited to information to confirm identity and sources of wealth. Customer shall not to provide false information to RockWallet. Once RockWallet creates Customer Account, it will be accessible to Customer through the Platform. The Customer Account is different from Customer RockWallet Wallet. Customer will be given (or be able to create) unique ID and password credentials that Customer will use to access Customer Account, being the Account Credentials. Customer agree to keep Account Credentials confidential, and not share them with anyone else. Customer shall not to let anyone else use their Account or Customer RockWallet Wallet. Customer agrees that Customer is ultimately responsible for any activities that take place via their Account or Wallet, even if Customer is not aware of them. When Customer make selections or adjust preferences made available to Customer in the Account, such selections shall form part of this Agreement. RockWallet shall collect, store, process and disclose information in Account, all pursuant to our Privacy Policy.
2.6. Purpose of Account. Customer acknowledges that the purpose of an Account is for investment and speculative trading and agrees that they have read, understand, and accept our General Risk Disclosure, and Digital Asset Risks below as amended from time to time.

CUSTOMER BUYING OR SELLING DIGITAL ASSETS FROM OR TO ROCKWALLET

3.1. Execution of Order. Any Order received from Customer will be acted upon on a commercially reasonable efforts basis only. There is no guarantee by RockWallet that an Order can or will be filled or that instructions provided can or will be acted upon. For example, RockWallet may reject any Order if:
3.1.1. RockWallet determines, in good faith and in its sole discretion, that such Order was not authorized by Customer;
3.1.2. RockWallet determines, in its sole discretion, that the Order may be contrary to law, contrary to prudent business practices, outside RockWallet’s risk profile, or would require RockWallet to exceed the facility granted to Customer, as applicable;
3.1.3. Customer does not provide consideration for the Transaction, Customer is in default of the Agreement or RockWallet determines, in its sole discretion, that it may not receive payment from Customer in Settlement of the related Order; or
3.1.4. the Order is unclear, incorrect, incomplete, or unsatisfactory to RockWallet for any reason.
3.2. Purchase of Digital Assets by Customer from RockWallet.  Where an Order consists of the purchase of Digital Assets by Customer from RockWallet, RockWallet shall disclose the terms of the proposed purchase Transaction prior to Customer acceptance thereof. RockWallet states that any Digital Assets sold by RockWallet to Customer are sold from RockWallet’s own inventory. Upon acceptance thereof by Customer, Customer shall make payment for the consideration payable in a form and manner acceptable to RockWallet as indicated in the Account. RockWallet reserves the right to reject any Order or cancel any order by returning the Customer the consideration, if any, they have provided in the same form that it was supplied to RockWallet. On receipt of the consideration paid by Customer, RockWallet shall settle the Digital Assets purchased to the Wallet of Customer less applicable fees or any holds or reserves thereon in order to mitigate against fraud or other risks. All Digital Assets purchases are final and not subject to refund. RockWallet shall not initiate any Wallet Transactions for the sending of Digital Assets from a Wallet because the Wallet is an unhosted Digital Assets Wallet over which RockWallet has no control.
3.3. Sale of Digital Assets by Customer to RockWallet.  Where an Order consists of the sale of Digital Assets by Customer to RockWallet, RockWallet shall disclose the terms of the proposed purchase Transaction as an Order prior to Customer acceptance thereof. Customer states that any Digital Assets sold by Customer to RockWallet are sold from Customer's own private investment assets and not on behalf of any third party. Upon acceptance of the terms of the Transaction by Customer, Customer shall deliver the Digital Assets to a Digital Assets wallet address supplied by RockWallet for the receipt of the Digital Assets. In consideration of the Digital Assets sold to RockWallet, RockWallet will settle the corresponding consideration to the Customer by such means as RockWallet makes available to Customer, as indicated in the Account. RockWallet reserves the right to reject any Order or cancel any order by returning the Customer the consideration, if any, they have provided in the same form that it was supplied to RockWallet. Settlements to Customer shall be less applicable fees or any holds or reserves thereon in order to mitigate against fraud or other risks. All Digital Assets sales are final and not subject to refund.
3.4. Timing Risk.  In the purchase or sale of Digital Assets between RockWallet and Customer, where RockWallet imposes a delay in settlement of consideration, suspends the Transaction, reverses the Transaction or cancels the Transaction, RockWallet shall have no liability for the discrepancy in value of the Digital Assets or corresponding consideration between the time at which the Transaction was first accepted and when it was subsequently completed or reversed. Customer alone assumes liability for such fluctuations and related risks.
3.5. SEPA Direct Debit Mandate.  Customer hereby authorizes (A) RockWallet UAB to send instructions to your bank to debit Customer’s Customer Bank Account and (B) Customer’s Customer Bank Account bank to debit your account in accordance with the instructions from RockWallet UAB. As part of Customer rights, Customer is entitled to a refund from their bank under the terms and conditions of their agreement with their bank. A refund must be claimed within 8 weeks starting from the date on which the Customer Bank Account was debited. All information relevant to this SEPA Direct Debit Mandate are as provided by Customer or disclosed by RockWallet in the Platform.
3.6. Reliance on Instruction. RockWallet is hereby authorized by Customer to accept, act, and rely upon any instruction that RockWallet reasonably believes to have been made by, or on behalf of Customer. RockWallet and its representatives are not liable for any Losses Customer may suffer as a result of the misconduct of any person purporting to act on behalf of Customer. RockWallet may rely on Orders or other instructions initiated by any Authorized User.
3.7.    No Advice. Customer represents that each Order entered into by Customer will be based upon Customer’s judgement and that Customer is not relying on any communication of RockWallet or its representatives as investment advice, as a recommendation to enter into an Order, or as an assurance of expected results. Customer acknowledges that RockWallet is not acting as a fiduciary or financial, accounting or legal advisor to Customer in respect of any Order. For the avoidance of doubt, Customer will obtain any necessary independent legal, tax, financial and other advice in relation to any Order and before accepting this Agreement. RockWallet makes no representation, warranty, or guarantee as to the performance, returns, loss, or risks in connection with any Order. No representative of RockWallet may waive or vary any of RockWallet’s rights as set out in this Agreement nor may they accept any liability on RockWallet’s behalf.
3.8. Information Sources. Market information may, from time to time, be provided to the Customer through RockWallet. This information may be obtained from various information providers through sources believed to be reliable. RockWallet does not guarantee the timeliness, sequence, accuracy, completeness, or fitness for a particular purpose of any market information provided through RockWallet. Such information may include opinions and recommendations of individuals or organizations and Customer understands that RockWallet may not endorse such recommendations or opinions and that RockWallet is not providing any investment, tax, accounting, or legal advice to Customer by including or making available such market information. For example, the Platform may indicate a market price for a given Digital Assets; such representation does not mean that such price is necessarily an accurate reflection of the price of such Digital Assets on any specific exchange or within any specific market.
3.9. Orders Binding. An Order becomes binding on Customer upon receipt by RockWallet and creates an obligation on Customer to settle the Order. Any Losses in connection with Customer’s failure to settle an Order are the sole responsibility of Customer. All Orders shall be subject to all restrictions or limitations, direct or indirect, which are imposed by RockWallet’s charter, articles of incorporation, or bylaws; all applicable federal and state laws and regulations; the rules, regulations, customs, and usages of any exchange, market or clearing house where the Order is executed; RockWallet’s policies and practices; and this Agreement.
3.10. Cancellation and Correction.
3.10.1. Once RockWallet accepts an Order, Customer may not cancel the Order and is liable for all amounts owed as result. If Customer otherwise wishes to amend an Order, RockWallet shall use commercially reasonable efforts only to do so. There is no assurance that RockWallet will be able to cancel or amend an Order.
3.10.2. Customer acknowledges that RockWallet cannot reverse a Digital Asset Order which has been broadcast to an Approved Network, and losses due to fraudulent or accidental transactions are not recoverable.

4. WALLET

4.1.    Wallet.  The Wallet supplied to Customer through the Services is an un-hosted, non-custodial Approved Network wallet. Depending on Customer preferences, Customer RockWallet Wallet will be associated with one or more Approved Networks and Wallet Addresses. The list of Approved Networks will appear on the Platform or in the Account. RockWallet may change the list of Approved Networks from time to time at its sole discretion. RockWallet making a network an Approved Network does not constitute an opinion as to the legal status, security or other status of the network. Each Wallet Address Customer create will using the Wallet be unique to Customer and will not be used by RockWallet other than through its public address or key and also only as permitted by this Agreement. RockWallet reserves the right to limit the number of Wallet Addresses that Customer can associate with a Wallet. Subject to this Agreement and the ongoing operation of the Approved Network, each Wallet Address will be capable of receiving deposits of Digital Assets.
4.2. Wallet Installation - EULA.  Subject to the compatibility of the Customer Device, the App by which the Wallet is provided is supplied pursuant to the EULA set out below which forms part of this Agreement.
4.3. Wallet Creation. When instructed by the Customer, the Wallet will create one or more Wallet Addresses. Customer is solely responsible for storing, outside of the Services, a backup of any Wallet, mnemonic, private key, or transaction information that they maintain in their Wallet. If Customer does not maintain a backup of their Wallet private keys they will not be able to access Digital Assets previously accessed using their Wallet if they lose access to the Customer Device on which it is installed. RockWallet does not view, collect or store aby private keys or recovery codes associated with the Wallet. As an un-hosted Digital Assets wallet the Wallet does not imply that its associated Wallet Addresses are operational from only the Wallet; Customer may access such addresses from third party devices using their private keys.
4.4.    Wallet Data. Using information supplied by Customer to RockWallet on the Platform and also public information available in from Approved Networks, RockWallet may display information concerning the Wallet and its Transactions in the Platform Account.
4.5. Wallet Digital Assets. The fact of the Wallet being able to store a given Digital Asset shall not constitute a representation or legal opinion by RockWallet as to (i) the status of the Digital Asset as a security or other form of property; (ii) the actual or future value of the Digital Asset; or (iii) the actual or future utility of the Digital Asset. Customer alone takes responsibility for such risks and any necessary protections against such risks. RockWallet is not a broker-dealer or other form of licensed security custodian or dealer.
4.6. Wallet Transactions. Customer alone determines and initiates all Wallet Transactions involving the sending of Digital Assets to a Recipient from the Wallet. Any such Digital Assets Transactions must be confirmed and recorded in the digital assets’ ledger associated with the relevant Approved Network. If the Approved Network is not operating, such Transactions will not be processed and RockWallet has no liability for such failures. RockWallet has no control over any Digital Assets Network and therefore cannot and does not ensure that any Transaction details Customer submits via the Wallet will be confirmed on the relevant Approved Network. Customer agrees and understands that each Transaction summitted using the Wallet may not be completed, or may be substantially delayed, by the Approved Network used to process the Transaction. RockWallet does not guarantee that the Wallet can transfer title or right in any Digital Assets or make any warranties whatsoever with regard to title.
4.7.    All Transactions Permanent and Final. Once Transaction has been signed using the Wallet and submitted to the Approved Network, RockWallet cannot assist Customer to cancel or otherwise modify the Transaction. RockWallet has no control over any Approved Network and does not have the ability to facilitate any Transaction cancellation or modification requests. Each Transaction will create a permanent public record thereof on the corresponding Approved Network blockchain.
4.8. Forks. In the event of a Fork, RockWallet may not be able to support activity related to Customer’s Digital Assets. Customer agrees and understands that, in the event of a Fork, the Transactions may not be completed, completed partially, incorrectly completed, or substantially delayed. RockWallet is not responsible for any loss incurred by Customer in whole or in part, directly or indirectly, by a Fork. The Wallet may not support all the Digital Assets that result from a Fork; Customer is responsible for managing its Digital Assets that result from a Fork.
4.9. Pin. The Wallet may have various built-in security features, such as a ‘pin’ code. RockWallet does not receive or store Customer’s Wallet pin, private keys or mnemonic. RockWallet cannot assist Customer with Wallet pin retrieval. Customer is solely responsible for remembering, storing, and protecting their Wallet pin and mnemonic. Any Digital Assets Customer has associated with such Wallet may become inaccessible if they do not know or protect their Wallet pin. Any third-party with knowledge of one or more of Customer’s credentials (including, without limitation, a mnemonic, a backup phrase, secret words, wallet identifier, or pin) can dispose of Digital Assets in their wallet. When Customer creates a Wallet, they must: (i) create a strong pin that they do not use for any other website or online service; (ii) provide accurate and truthful information; (iii) protect and keep secret all credentials for the Wallet; (iv) protect access to their device and Wallet; (v) promptly notify RockWallet if they discover or otherwise suspect any security breaches related to their Wallet; and (vi) use the backup functionality provided through the Wallet and safeguard their backup files. Customer agrees to take responsibility for all activities that occur under their Wallet and accept all risks of any authorized or unauthorized access to their Wallet, to the maximum extent permitted by law.
4.10. Fees. Customer shall pay RockWallet applicable fees for Wallet Transactions or balances; the amount of such fees are posted in the Wallet and on the Platform. Network fees (including, without limitation “miner’s fees” or “gas”) required to use an Approved Network may apply to a Transaction and Customer is liable for such fees. Customer is solely responsible for paying any such fees and RockWallet will neither advance nor fund such fees on Customer’s behalf, nor be responsible for any excess or insufficient fee calculation. Fiat fees payable to RockWallet shall be paid by such means as RockWallet shall require which may include SEPA Direct Debit Mandate transaction in accordance with the SEPA Direct Debit Mandate set out above, by debit or credit card, wire transfer, each to accounts designated for such purposes by RockWallet.
4.11. Sanctions. The Services may not be used to support or transact with: (a) an entity or individual located, organized or resident in any Restricted Location; (b) an entity or individual on the Office of Foreign Assets Control's Specially Designated Nationals and Blocked Persons List ("SDN List") or Consolidated Non-SDN Lists available, the United Nations ("UN") Security Council Consolidated List, or regional or foreign government watchlists; or (c) an entity directly or indirectly owned or controlled by any person located, organized or resident in a sanctioned jurisdiction or any person listed on the SDN List, Consolidated Non-SDN Lists, the UN Security Council Consolidated List, or regional or foreign government watchlists.
4.12.    Transaction Blocking.  RockWallet reserves the right to cause the Wallet to not be capable of completing send or receive Transactions with specific third party wallet addresses including but not limited those that are subject to sanctions or that RockWallet has otherwise deemed to be high risk wallets. RockWallet also reserves the right to cause the Wallet to block Transactions over a certain size or that, over a specific period of time, exceed a specific amount. The fact of the Wallet not blocking one or another Transaction shall not be construed as the counterparty address being safe, screened or otherwise trustworthy.

5. DIGITAL ASSET RISKS

5.1. CUSTOMER ACKNOWLEDGES THAT DIGITAL ASSETS ARE VERY RISKY AND DIGITAL ASSETS HAVE NO INHERENT VALUE.
5.2. By using the Services, Customer understands that there are substantial risks associated with the purchase, sale, holding and use of Digital Assets, and Customer is agreeing to familiarize itself and assume all such risks, including, but not limited to the following:
5.2.1. Digital Assets are not insured in any way by RockWallet or any governmental authority;
5.2.2. the value of the Digital Assets Customer acquires through the Services are attached to Customer’s Digital Asset wallets that are accessible only with Customer’s private key. If Customer loses its private key, Customer’s Digital Assets will be unrecoverable and RockWallet will not assist Customer in recovering Digital Assets from any Digital Asset wallets without Customer’s private key;
5.2.3. price and liquidity of Digital Assets has been, and may be, subject to large fluctuations on any given day and Customer may lose any and all value in Customer’s Digital Assets at any time;
5.2.4. some Digital Asset exchanges have been subject to cyberattacks and other technical issues that have resulted in the loss or theft of Digital Assets to their users and there is a risk that a similar cyberattack could affect the Services and result in the theft or loss of Customer’s Digital Assets for which Customer cannot recover;
5.2.5. Digital Assets are not part of a central bank that can take corrective measures to protect the value of Digital Assets in a crisis;
5.2.6. changes to applicable law may adversely affect the use, transfer, exchange, or value of Customer’s Digital Assets and such changes may be sudden and without notice;
5.2.7. Digital Assets are not legal tender and are not backed by a government; and
5.2.8. Digital Assets have value from the continued willingness of market participants to use Digital Assets, thus Digital Assets are susceptible to loss of confidence, which could collapse demand relative to supply and may result in permanent and total loss of value of a particular Digital Asset if the market for such Digital Asset disappears.

6. FEES AND TAXES

6.1. Fees. Customer shall pay fees applicable to Services as disclosed in the Wallet or Platform. All fees payable under this Agreement are exclusive of any legally applicable value-added tax or similar sales or turnover tax in any relevant jurisdiction. Fees are subject to change without notice. The Fees are non-refundable, and RockWallet reserves the right to adjust its fees or to institute new fees at any time.
6.2. Sales Tax. To the extent that RockWallet does not collect any applicable taxes, but it is later determined that taxes were collectible by RockWallet, Customer shall pay such applicable taxes to RockWallet upon notice of the applicable taxes. RockWallet is not liable for any taxes that Customer is legally obligated to pay, in any jurisdiction, which is incurred or arise in connection with or related to Customer’s business activities (under this Agreement or otherwise), and all such taxes will be the financial responsibility of Customer. Customer understands that RockWallet may be required to disclose Customer’s account information to tax authorities in any country or pursuant to a court order at any time.
6.3. Income Taxes. Customer is also responsible for determining if any income or earnings from a particular investment result in unrelated business taxable income that is subject to unrelated business income tax pursuant to the Regulations.
6.4. Income or Capital Gains Tax. Customer is responsible for calculating and remitting all income, capital gains or other taxes applicable to Digital Assets and Transactions.

7. ERRORS AND DISCREPANCIES

7.1. Customer must promptly review each report or advisory communication regarding Orders or Transaction history sent by RockWallet and promptly notify RockWallet of any error, discrepancy, irregularity, or unauthorized activity. Customer may not assert any claim against RockWallet or its representatives in connection with any errors, discrepancies, or irregularities if Customer did not exercise reasonable care in examining any such communication which reflected such errors, discrepancies, or irregularities, or if Customer did not notify RockWallet in writing and in a reasonably prompt manner that Customer disputes any information contained in, or missing from, any communication. Customer shall provide RockWallet with all information necessary for RockWallet to investigate the error, discrepancy, or irregularity. In any case, Customer acknowledges that Wallet Transactions are irreversible.
7.2. Customer acknowledges that any technical issues arising from the misuse of the Services, including but not limited to entering a wrong address both when indicating the Recipient address or when sending their Digital Assets to RockWallet, and other types of user mistakes may not be resolved by RockWallet’s technical department.
7.3. For the avoidance of doubt, RockWallet shall be entitled to rely on its own record of any information or data relating to Customer as conclusive evidence of the fact against that Customer for all purposes save for manifest error.

8. ROCKWALLET PLATFORM

8.1. Platform Access. Customer shall be granted, for so long as the Agreement remains in effect, a non-exclusive, non-transferable, and non-transferable right to use the Platform for the sole purpose of accessing those Services available through the Platform.
8.2. Platform Content. The content on the Platform is provided for general information only. It is not intended to be treated as any advice on which Customer should rely. Customer must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Platform. Although RockWallet makes reasonable efforts to update the information on the Platform, RockWallet makes no representations, warranties, or guarantees, whether express or implied, that the content on the Platform is accurate, complete, or current.
8.3. User-Generated Content. The Platform may include information and materials uploaded by other users of the Site, including use of bulletin boards and chat rooms, as applicable. This information and these materials have not been verified or approved by RockWallet. The views expressed by other users on the Platform do not represent RockWallet’s views or values.
8.4. Uploading Content to Platform. When Customer makes a Contribution to the Platform, or makes contact with other users of the Platform, Customer must comply with the content standards set out below:
8.4.1. A Contribution must: (i) be accurate (where it states facts); (ii) be genuinely held (where it states opinions); and (iii) comply with the laws applicable in any country from which it is posted.
8.4.2. A Contribution must not:
• be defamatory of any person;
• be deceiving, obscene, offensive, hateful or inflammatory;
• promote violence, illegal activity, and/or discrimination;
• infringe any copyright, database right, or trademark of any other person;
• breach any legal duty owed to a third-party, such as a contractual duty or a duty of confidence;
• be in contempt of court;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience, or needless anxiety;
• be likely to harass, upset, embarrass, alarm, or annoy any other person;
• impersonate any person, or misrepresent your identity or affiliation with any person;
• give the impression that the Contribution emanates from RockWallet, if this is not the case;
• advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;
• contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducements to the commission, preparation or instigation of acts of terrorism; or
• contain any advertising or promote any services or web links to other sites.
8.2. Customer warrants that any Contribution made shall comply with the above-listed standards and acknowledges that Customer will be liable to RockWallet and indemnify RockWallet for any breach of this warranty. This means Customer will be responsible for any loss or damage RockWallet suffers as a result of Customer’s breach of warranty.
8.3. Any Contribution to the Platform will be considered non-confidential and non-proprietary. Customer retains all ownership rights in the content but grants to RockWallet (and other users of the Platform) a limited license to use, store and copy that content and to distribute and make it available to third parties. RockWallet also has the right to remove any Contribution Customer makes on the Platform at their sole discretion.
8.4. Customer agrees that the Platform is and shall remain the exclusive property of RockWallet. Accordingly, Customer represents, warrants, and covenants that it shall not:
8.4.1.1. distribute or disclose the Platform, or any component of it, or permit use of the Platform by, any third-party;
8.4.1.2. decompile, disassemble, reverse engineer, or otherwise attempt to derive or discern the source code or internal workings of the Platform except to the extent that any reduction of software in the Platform to human readable form (whether by reverse engineering, de-compilation or disassembly) is necessary for the purposes of integrating the operation of the Platform with the operation of other software or systems used by Customer;
8.4.1.3. use the Platform for any purpose that is illegal or prohibited under the Agreement;
8.4.1.4. use any automated means or interface to access the Services or extract other users’ information;
8.4.1.5. use the Platform to communicate with other users or for any commercial purpose;
8.4.1.6. use the Services in a way that could interfere with, disrupt, negatively affect, or inhibit other users from using the Services, or that could damage, disable, overburden, or impair the functioning of the Services;
8.4.1.7. use or attempt to use another user’s Account Credentials without their permission;
8.4.1.8. upload viruses or other malicious code that otherwise compromises the security of the Services;
8.4.1.9. attempt to circumvent any content-filtering techniques RockWallet uses, or attempt to access areas or features of the Services that Customer is not authorized to access;
8.4.1.10. establish a link to the Platform that suggests in any way any form of association or RockWallet’s approval or endorsement;
8.4.1.11. probe, scan, or test the vulnerability of the Services, or any related system or network; or
8.4.1.12. encourage or promote any activity that violates the Agreement.
8.5. RockWallet shall indemnify and hold Customer harmless of any damages and costs awarded by a court of competent jurisdiction against Customer, which relate directly to a finding by such court that Customer’s use of the Platform in accordance with the Agreement infringed any copyright, patent, trade secret, or other intellectual property right of a third-party; provided, however, Customer must agree to allow RockWallet, to the extent it chooses, to defend and direct all activities relating to the defense and/or settlement of any such third-party claim. Customer must provide RockWallet with prompt notice of any actual or potential third-party claim.

9. PLATFORM SECURITY

9.1. Customer’s Responsibility for Use of Platform. Customer is solely responsible for all activity In Customer’s Account, and each agrees to notify RockWallet immediately upon becoming aware of any unauthorized use of Customer’s electronic account.
9.2. Electronic Communications from RockWallet. Customer acknowledges and agrees that the Platform may include certain communications from RockWallet or its partners, such as service announcements and administrative messages, and that these communications are considered part of the Platform and Customer may not be able to opt-out of receiving them. Unless explicitly stated otherwise, any new features that augment or enhance the Services, including any new service, shall be subject to the Agreement.
9.3. Platform Provided “As Is”. The Platform, and all other related Services, are provided “as is” with no representations, warranties, or conditions of any kind, either express or implied. RockWallet shall have no responsibility for transmission errors occurring outside the scope of the proprietary Platform, nor for faulty or unreliable Internet connections or website downtime. All disclaimers, limitation of liability and indemnity terms set forth in the Agreement shall apply fully to Customer’s use of the Platform, as well as any other means of accessing such Services.
9.4. Multi-Factor Authentication (“MFA”) Service. RockWallet may utilize an MFA service to safeguard Customer access to the Platform. The MFA service will require Customer to provide certain contact information to RockWallet. Customer authorizes RockWallet to transmit a unique authentication identifier to the contact information provided by Customer. Customer shall be solely responsible for any third-party fees incurred by Customer, including, but not limited to those assessed by telecommunication service providers, as a result of the use of the MFA service.
9.5. Security of the Account Credentials. The confidentiality and security of the Account Credentials will always be the sole responsibility of Customer. Customer hereby acknowledges that:
9.5.1. Customer agrees that there are inherent risks of using online services such as the Platform if the security of the Account Credentials is not strictly maintained.
9.5.2. Customer shall make reasonable efforts to:
• take appropriate security measures to protect their devices and computer systems;
• protect the Account Credentials, personal details, and other confidential data;
• use unique Account Credentials for different websites, applications, or services. Account Credentials should not be based on common or typical passwords or password routines, and/or personal information; and
• implement security protocols and policies, and install or acquire security products and protections including up-to-date anti-virus, anti-spyware, firewall software and operating systems on devices and computers, removal of file and print sharing options, regular and frequent back-up of critical data; encryption technology, terminating online sessions when complete, clearance of browser cache after each log in; prohibition on software and programs of unknown origin; prohibition on using websites that have not been reviewed for security and veracity, and prohibition on use a computer or a device which is not owned or authorized for use by Customer or which is on a public network to access the Platform.
9.5.3. Changes. RockWallet may modify, or discontinue, the Platform at any time or change its domain. RockWallet shall use reasonable endeavors to give Customer reasonable notice of any such modification or discontinuance

10. INTELLECTUAL PROPERTY

10.1. Intellectual Property Rights. All copyright, trademarks, service marks, trade secrets, registered and unregistered design rights, and all other intellectual property and other rights in and to the RockWallet Intellectual Property, shall always remain the sole and exclusive property of RockWallet and, where applicable, its licensors. Customer shall have no right or interest in RockWallet Intellectual Property or other rights, except the right to access and use the Service as provided for in the Agreement. All rights not expressly granted to Customer are reserved by RockWallet.
10.2. RockWallet Name. Customer shall not use the RockWallet name for any purpose without the prior written consent of RockWallet, including but not limited to, in any advertisement, publication, or offering material.
10.3. Feedback. In the event Customer uploads or shares any feedback, suggestion, idea, or other information or material with RockWallet, Customer automatically grants RockWallet an unlimited and unrestricted worldwide license to use this content without any cost. This content shall become part of the public domain so long as it remains on RockWallet’s Platform and Services. Customer agrees that this content can be used by RockWallet for marketing or any other purposes at RockWallet’s sole discretion.
10.4. Defects. Customer will immediately report any apparent malfunction or breach of security of which Customer becomes aware or experiences with the Services.

11. THIRD-PARTY CONTENT AND SERVICES

11.1. Customer may be charged fees by Third-Party Servicer. RockWallet is not responsible for any Third-Party Servicer fees or services. Customer is solely responsible for their use of any Third-Party Servicer and agrees to comply with their Third-Party Servicer Terms.
11.2. While using RockWallet’s Services, Customer may view Third-Party Content. RockWallet does not control, endorse, or adopt (unless otherwise expressly stated by RockWallet) any Third-Party Content and shall have no responsibility for Third-Party Content, including without limitation material that may be misleading, incomplete, erroneous, offensive, indecent, or otherwise objectionable. In addition, Customer’s business dealings or correspondence with such third parties is solely between Customer and the third parties. RockWallet is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, and Customer understands that their use of Third-Party Content, and interactions with third parties, is at their own risk.
11.3. Customer may use the Services to communicate Customer instructions to a Third-Party Servicer of Customer which Third Party Servicer may perform a financial transaction on behalf of Customer pursuant to the Third-Party Servicer Terms. For example, if Customer opens a prepaid access account or hosted Digital Asset wallet, then a data Transaction through the Services may result in a financial transaction within the Customer account with the Third-Party Servicer supplying such services. RockWallet is not liable for any such financial transaction or the results thereof. Customer shall direct all complaints concerning Third-Party Servicer Services to the Third-Party Servicer responsible.

11.4 RockWallet LLC. RockWallet UAB utilizes RockWallet LLC as a Third-Party Servicer for payment services as it pertains to Buy/Sell/Swap. By submitting a payment request to RockWallet UAB or buying or selling digital assets on the RockWallet UAB Services, you agree to be bound by RockWallet LLC’s Terms of Service and End User License Agreement and other related policies including RockWallet LLC’s Privacy Policy, Cookie Policy, General Risk Disclosure, and other related policies such as they may be from time to time, as posted at https://info.rockwallet.com/terms-and-conditions. You further agree and hereby consent and authorize RockWallet UAB and RockWallet LLC to share any information and payment instructions you provide to the minimum extent required to complete your transactions. RockWallet UAB is not responsible or liable for any loss or damage of any sort incurred as the result of any such transactions completed via RockWallet LLC, other than such loss or damage caused directly by the gross negligence, wilful misconduct, or fraudulent representation of RockWallet UAB.

FORCE MAJEURE

RockWallet shall have no liability or responsibility for (i) failure in performance or interruption of service (ii) any inaccuracy error delay in or omission of information or transmission of information (iii) any loss or damage that you may incur which results directly or indirectly from any force majeure event including but not limited to flood act of civil or military authorities terrorist acts extraordinary weather conditions fire war strike or other labor dispute interruption of telecommunication services accident power failure hardware or software malfunction any act of god or any other act that is beyond our reasonable control.

13. TERM AND TERMINATION

13.1. Either Party may terminate this Agreement at any time for any reason or for no reason. RockWallet may terminate this Agreement by providing notice of such termination through the App, the Platform by email or by notice to the address of the Customer last on file with RockWallet.
13.2. This Agreement has no fixed term.
13.3. In the event of termination, all debts, and obligations that Customer owes RockWallet shall become immediately due and payable. Customer agrees that RockWallet may take any action it is entitled to take under the Agreement or under applicable law, including to set off the whole or any part of any amount owing to Customer against any or all amounts payable by Customer to RockWallet.
13.4. In the event of termination, all obligations and rights of a continuing nature shall survive termination of the Agreement.
13.5. Prior to terminating this Agreement, Customer shall transfer all of their Digital Assets from the Wallet to another wallet or Customer shall ensure that they are in possession of their private keys for the Wallet. RockWallet is not able to supply Customer with such keys and RockWallet will not be able to recover any Digital Assets in the Wallet during the term hereof or after termination. If RockWallet elects to terminate this Agreement and Customer is not in default hereunder and there are no risk-related or legal impediments to doing so, RockWallet shall provide Customer with thirty (30) days to move their Digital Assets out of the Wallet to another Wallet or to reconstitute the Wallet using a third party wallet service. After such thirty (30) day delay, RockWallet will cease supporting the Wallet and the Account and RockWallet shall not be responsible for the results thereof. Where RockWallet deems it necessary for security, reputational, legal or other reasons, it may reduce such prior notice period at its sole discretion.
13.6. Provisions of this Agreement that by their nature should survive termination shall survive termination including but not limited to those concerning intellectual property rights, digital asset risks, intellectual property, term and termination, legal and regulatory compliance, limitation of liability, indemnification and general clauses.

14. UNCLAIMED PROPERTY

RockWallet is not in possession of Customer property and is thus not able to transfer such property to any regulator (e.g. a government revenue agency) in the event that user is not engaging with their Wallet or Account.

15. REPRESENTATIONS AND WARRANTIES

Customer represents, warrants, and covenants, where applicable, that:
15.1. All statements contained in the Agreement, and any other information contained in documentation submitted in support of the Agreement, are true and correct and that Customer will notify RockWallet immediately if any of such information is no longer true.
15.2. If Customer is a non-individual, Customer (i) is duly organized, validly existing and in good standing under the laws of the jurisdiction in which it is organized; (ii) it has all necessary power and authority to enter into this Agreement, to carry out its obligations hereunder and to consummate the Orders contemplated.
15.3. Customer is not subject to any financial sanctions, embargoes, or other restrictive measures imposed by any governmental authority in any jurisdiction in which the Services are available.
15.4. They are NOT in, under the control of, or a national or resident of or located in any Restricted Locations or the United States. RockWallet maintains the right to select the markets and jurisdictions to operate in and may restrict or deny its Services to certain countries at any time without prior notice to or consent from Customer.
15.5. That they are at least 18 years old or of other legal age, according to Customer’s relevant jurisdiction.
15.6. Customer is responsible for ensuring the accuracy and completeness of instructions in respect of every Order.
15.7. Customer has initiated each Order solely based on its analysis and/or third-party advice and has not received or relied upon any advice from RockWallet with respect to the suitability or appropriateness of such Order for Customer.
15.8. Customer shall maintain security systems, procedures, and controls to prevent and detect the theft of funds; forged, fraudulent and unauthorized instructions and electronic transfer of funds by anyone who is not Customer; losses due to fraud or unauthorized access to the Services by anyone who is not Customer.
15.9. Customer shall make its own arrangements to provide the equipment and software it needs to meet its desired levels of service, security, and reliability. Equipment includes computer systems and telecommunication devices. All purchase, installation, and maintenance costs will be at Customer’s expense. RockWallet may, if it chooses, specify security procedures for a Service, which Customer must follow.
15.10. Customer shall keep any keys, access codes, security devices, and verification procedures safe and confidential, and change them at least as often as the Services terms specify.
15.11. Limitation on Services.
15.11.1. Customer confirms that all Orders will be placed pursuant to and in accordance with the Agreement.
15.11.2. Customer agrees not to:
• use the Services for any Prohibited Activity;
• use the Services to make payments for any illegal purpose;
• use any robot, spider, crawler, scraper or other automated means or interface not provided by RockWallet to access the Services or to extract data;
• attempt to circumvent any content filtering techniques RockWallet employs, or attempt to access any service or area of our Services that you are not authorized to access;
• develop any third-party applications that interact with RockWallet’s Services without prior written consent; and
• encourage or induce any third-party to engage in any of the activities prohibited under this Section.
15.11.3. Customer acknowledges that any Order accepted by RockWallet will be binding upon and enforceable against Customer and does not violate the terms of any other agreement to which Customer is bound.
15.12. Consent to Credit Check. Customer authorizes RockWallet to take all commercially reasonable measures to confirm correctness of Customer information and to assess Customer’s ability to meet its obligations to RockWallet. Reasonable measures include but are not limited to periodically requesting and obtaining Customer credit and financial information, from credit bureau and other sources of such information as may be relevant to assess Customer’s credit risk and creditworthiness.

16. LEGAL AND REGULATORY COMPLIANCE

16.1. Order Processing. Customer understands, acknowledges, and agrees that all Orders, wherever originated, may be processed by RockWallet, an entity that may be located outside the country of Customer. As such, all Orders, wherever originated, will be processed in accordance with the laws and regulations of the jurisdiction where the transaction is being processed, including but not limited to, those laws and regulations relating to anti-money laundering, anti-terrorism financing, and foreign asset control.
16.2. Freezing or Blocking Transactions. In certain circumstances, RockWallet may be obliged to freeze or block an Order to comply with applicable laws. Freezing or blocking can arise for a number of reasons, including as a result of the account monitoring that RockWallet conducts as required by relevant laws or where the name of a sender or Recipient of an Order matches a name on a relevant government list of prohibited persons or where the Order is being sent to a country that has been subjected to relevant EU, US or other sanctions or other government asset control or sanctions. If this occurs, RockWallet and its representatives are not liable to Customer for any resulting Losses whatsoever and Customer agrees to indemnify RockWallet and its representatives to the extent that RockWallet and its representatives incur any Losses in connection with the freezing or blocking of Customer’s account.
16.3. Refusal or Delay of Services. RockWallet may refuse or delay the provision of Services, at its sole discretion, if RockWallet reasonably determines that doing so is necessary to avoid or mitigate Losses to RockWallet; to comply with RockWallet policies; to adhere to laws or regulations; if an Order is not or does not appear to be related to Customer’s stated purpose of its use of Services, or to reduce risk to RockWallet. This includes, but is not limited to, events where RockWallet reasonably suspects that the Service is being used or accessed to perpetrate financial fraud or exploitation, including without limitation, money laundering, terrorist financing, and identity fraud, even if Customer has authorized use of the Service.
16.4. Disclosure. Customer understands that RockWallet takes measures to ensure that it is not participating or assisting in money laundering or terrorist financing. Customer agrees that RockWallet, in its sole discretion, may disclose any Order related information including but not limited to confidential information of Customer or information about a Recipient in order to satisfy RockWallet’s legal obligations under applicable law, including, but not limited to, anti- money laundering, trade and economic sanctions laws and/or regulations, or as may otherwise be required by law or court order. RockWallet is hereby instructed to communicate Customer information to Third-Party Servicers as per preferences indicated in the Account or as otherwise permitted in the Services. Customer hereby instructs RockWallet to obtain information from Third-Party Servicers as and when instructed through the Account or as otherwise permitted in the Services. Furthermore, such disclosure may be made to any governmental agency, body or department that exercises regulatory or supervisory authority with respect to RockWallet’s operations, where such disclosure is made to satisfy governmental audit or examination requirements or as part of information required to be submitted to such governmental entities in the ordinary course of business.
16.5. Additional Information. Upon request, Customer agrees to provide any additional information that RockWallet may need, including with respect to Customer, third-party payers, or payees to satisfy its ongoing legal and regulatory obligations. Failure or delay in providing additional information may result in a delay or failure to provide Services. In addition, Customer authorizes RockWallet to make any inquiries it may deem necessary or appropriate in accordance with applicable law, including, without limitation, inquiries into Customer’s solvency or credit history, to assess Customer’s suitability for a business relationship with RockWallet as well as ongoing maintenance of that relationship.
16.6. No offer of Securities: The responsibility for the fact that the Digital Asset cannot be treated as a security lies with the owner of the Digital Asset. RockWallet reserves the right at its sole discretion to prohibit and discontinue any Order where RockWallet has knowledge of any risk or speculation that such Digital Asset would be treated as a security by the relevant national authorities. For the avoidance of any doubt, the provisions of this clause shall not constitute or be deemed or construed to constitute any form of warranty and/or investment, financial, legal, or any other professional advice, that a Digital Asset made available through RockWallet’s Services is not a security.

17. USE OF INFORMATION, PRIVACY AND DISCLOSURE

17.1. As a crypto asset service provider registered in the EU, RockWallet UAB is committed to ensuring the highest standards of data protection in compliance with the General Data Protection Regulation (GDPR). Our terms and conditions reflect our dedication to safeguarding your personal information. We collect and process data only for legitimate purposes, with your explicit consent, ensuring transparency and accountability. Your data is stored securely and is accessible only to authorized personnel. We also implement robust measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. You have the right to access, rectify, or erase your personal data, as well as to restrict or object to its processing. By using our services, you agree to these terms and our commitment to protecting your privacy in accordance with GDPR standards.

The policy applied to processing data is set out in our Privacy Policy available on RockWallet’s website.
17.2. RockWallet UAB rely on adequacy decisions from the European Commission where available and exemptions provided for under data protection law. For example, because RockWallet operates and provides its Services globally, we need to share information with our Affiliates and to data centers outside the EEA in order to develop, offer, and improve our Services (Article 49(1)(b) GDPR). In addition, we may rely on certain exemptions for sharing personal information with law enforcement outside of the EEA in emergency situations (Article 49(1)(f) GDPR)..
17.3. Customer shall indemnify RockWallet and its representatives and hold RockWallet and its representatives harmless from and against any Losses resulting from RockWallet’s non-compliance with applicable privacy and data governance laws which are a direct consequence of the actions or omissions of Customer.
17.4. Without limiting the foregoing, RockWallet shall not be liable for any losses or damages incurred as a result of any information submitted to it through this website or any contact e-mail thereof or for its transmission of information to any person or entity as a result of a request for such transmission reasonably.
17.5. New Products and Services. Under a valid consent, RockWallet may contact Customer, by telephone, mail, or other means, with information about the products and services available that RockWallet believes may be of interest to Customer.

18. LIMITATION OF LIABILITY; INDEMNITY

18.1. Cooperation With Law Enforcement. It is possible, that some Digital Assets are purposed for unlawful seizure of the property or are construed as a fraud, scam, or any other activity, recognized by the laws as illegal and/or non-compliant with legal requirements. RockWallet cooperates with law enforcement agencies and other competent authorities to determine and disclose such Digital Assets. RockWallet reserves the right to prohibit and discontinue any of their Services with such Digital Asset at RockWallet’s sole discretion, without any prior notice to Customer and without publication of the reason for such decision, whenever this comes to RockWallet’s knowledge.
18.2. LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES SHALL ROCKWALLET AND ITS REPRESENTATIVES BE LIABLE TO CUSTOMER OR TO ANY OTHER PARTY FOR LOST REVENUE, PROFITS, OR FOR ANY OTHER SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, EVEN IF ROCKWALLET OR ITS REPRESENTATIVES HAVE BEEN INFORMED OF SUCH POTENTIAL LOSS OR DAMAGE AS A RESULT OF OR ARISING OUT OF THE RELATIONSHIP BETWEEN THE PARTIES OR IN ANY WAY CONNECTED TO THE AGREEMENT. EXCEPT FOR LIABILITY FOR DEATH OR BODILY HARM, ROCKWALLET SHALL NOT BE LIABLE HEREUNDER FOR ANY AMOUNT GREATER THAN THE FEES COLLECTED BY ROCKWALLET FROM CUSTOMER DURING THE THIRTY (30) DAYS PRIOR TO THE EVENT GIVING RISE TO LIABILITY. THE PARTIES AGREE THIS LIMITATION REPRESENTS A REASONABLE ALLOCATION OF RISK, WITHOUT WHICH ROCKWALLET WOULD NOT HAVE ENTERED INTO THE AGREEMENT. THE LIMITATIONS OF LIABILITY STATED IN THE AGREEMENT SHALL HAVE EFFECT TO THE EXTENT PERMITTED BY APPLICABLE LAW. ROCKWALLET SHALL NOT BE LIABLE FOR CUSTOMER DECISIONS TO BUY OR SELL ONE DIGITAL ASSET OR ANOTHER OR FOR DECISIONS BY CUSTOMER TO STAKE DIGITAL ASSETS IN ONE OR ANOTHER DECENTRALIZED FINANCE PROTOCOL.
18.3. Indemnity. Customer will repay RockWallet and its representatives any and all claims, losses, and expenses that arises directly out of (i) any actual or alleged breach of Customer’s representations, warranties, or obligations set forth in this Agreement; (ii) Customer’s wrongful or improper use of the Services; (iii) Customer’s violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (d) Customer’s violation of any law, rule, or regulation of any country; and (iv) a breach by Customer of this Agreement or any other party’s use of the Services or access to the Platform through any Customer’s Account Credentials.

19. COMMUNICATION AND NOTICES

19.1. Customer agrees and consents to receive electronically, all communications, agreements, documents, notices, and disclosures provided by RockWallet in connection with any RockWallet Service (“Communications”). Such Communications shall be provided to Users via the Platform.
19.2. All such communications will be considered to have been provided in accordance with the terms of this Agreement. Customer agrees that it is Customer’s responsibility to access all such communications.
19.3. All electronic communications will be deemed to be received on the day the electronic communication is sent, if a business day, and if not a business day, on the next Business Day after the date on which the electronic communication is sent.
19.4. Customer must inform RockWallet immediately in writing of any change of address, delivery information, Customer financial institution or Customer Bank Account, or its bank/financial institution from which RockWallet has been granted the authority to initiate electronic debits. Any changes directed by a notice will be taken into effect by RockWallet within five (5) days after RockWallet’s receipt of such notice. If Customer has failed to inform RockWallet of any change in address or contact information in accordance with this clause or has otherwise provided incorrect address or contact information and RockWallet is unable to deliver any Communications due to such failure or the provision of incorrect address or contact information, Customer is in breach of this Agreement and RockWallet will have no further obligation to seek out correct contact information to continue to attempt to deliver. RockWallet is not responsible for Customer’s failure to receive any Communications if sent in accordance with contact information as provided by Customer.
19.5. Where Customer communicates via electronic mail with RockWallet, Customer agrees to bear the risk that such electronic mail may be corrupted, modified, incomplete, hacked, compromised, or be undelivered with or without notice to the sender or receiver. Customer agrees to bear the risk of these events and agrees to hold RockWallet harmless from acting or failing to act on any electronic communications purporting to be sent by Customer.

20. GOVERNING LAW, VENUE AND ARBITRATION

The Agreement shall be governed and interpreted in accordance with the laws of the Republic of Lithuania. Any dispute between the Parties shall primarily be resolved through mutual negotiations. If agreement cannot be reached in these negotiations, the Parties agree that any dispute, controversy or claim arising out of or relating to this Agreement, its breach, termination or validity shall be finally settled exclusively by the Lithuanian courts.

GENERAL TERMS AND CONDITIONS

21.1. Third Parties. The Agreement is not intended to, and shall not, confer upon anyone other than the Parties and their lawful successors nor assigns any legal or equitable rights, benefits, claims, or remedies of any nature.
21.2. No Waiver. RockWallet’s failure to exercise any of its rights under the Agreement shall not be deemed a waiver of such rights or remedies later.
21.3. Severability. If any provision of this Agreement shall be held to be unenforceable by a court of competent jurisdiction, the remainder of the provisions shall remain in effect and shall be binding upon the Parties.
21.4. Assignment. Customer shall not assign the Agreement nor any rights or obligations hereunder without RockWallet’s written consent. If RockWallet provides its written consent to any assignment of the Agreement, the Agreement shall be binding upon the successors, heirs, and assigns of Customer. RockWallet shall be permitted to consolidate or amalgamate with, or merge with or into, any other institution and any reference in this Agreement to RockWallet shall be construed as a reference to the successor entity. Customer’s obligations in respect of any account will not be affected by any takeover, absorption, or merger by or of RockWallet, nor will it be in any way affected by any change in the name or constitution of RockWallet or any successor, assignee, or transferee.
21.5. Entire Agreement. This Agreement constitutes the entire agreement of the Parties with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, representations, understandings, negotiations, and discussions between the parties, whether oral or written.
21.6. Changes to Agreement. RockWallet reserves the right, in its sole discretion to change, amend, or otherwise modify this Agreement (“Revised Agreement”) at any time upon written notice to Customer. Any changes, amendments, or modifications so conveyed to Customer shall be effective from the date such change, amendment, or modification, unless otherwise stated. User’s continued use of the Services after the said notice has been provided constitutes acceptance of the Revised Agreement. If User does not agree with any such change, amendment, or modification, User shall forthwith terminate use of the Services and close all RockWallet accounts.
21.7. Language. This Agreement is presented in the English language. Any translation of this Agreement is for your convenience, and any meanings of terms, conditions, or representations are subject to the definition and interpretation of the English language.

RockWallet UAB End User License Agreement (“EULA”)

This end user license agreement forms (“EULA”) part of the RockWallet UAB Terms of Service (the “Terms of Service”) (collectively, the “Agreement”) is entered into between RockWallet UAB, a Lithuanian company having its address at Vilnius, Laisvės pr. 60, (306302147) (“RockWallet”) and the person or entity accepting this EULA (“Customer”). This EULA applies to the software that accompanies this Agreement known as the ‘RockWallet App’ (the “Software” or “App”), in whichever manner Customer may receive it or make use of it, which shall include all: downloads of the App, updates or patches to App, documentation for the App such as user guides, other documentation, online services, such as those appearing on https://www.rockwallet.com (collectively, the “Site” or “Web Portal”) that relate to the App and all RockWallet support services, (such as technical support, system setup, installation assistance, related to the App or otherwise). The supply of Software or App to Customer under this EULA may be referred to as (the “Services”).

If Customer is located in the United States, they may not procure use of the Software from RockWallet UAB under this Agreement. U.S. customers are served under a separate agreement by RockWallet LLC, a Delaware limited liability company.

THIS IS A LEGALLY BINDING AGREEMENT BETWEEN Customer AND RockWallet ONLY. BY INSTALLING OR USING THE APP Customer IS AGREEING TO THE TERMS OF THIS EULA. IF Customer DOES NOT AGREE TO BE BOUND BY THIS EULA, Customer IS NOT PERMITTED TO USE THE APP AND MUST UNINSTALL AND DISCONTINUE USE OF THE APP.

1. Definitions

Whenever used in this EULA, unless inconsistent with the subject matter or context, the following terms shall have the following meanings:

“Digital Assets” means types of virtual currency or other digital assets that can only be transferred by means of blockchain technology, including but not limited to digital coins and digital tokens, NFTS and any other type of digital mediums of exchange.
“NFT” means non-fungible token which is a digital file stored on a digital ledger (commonly known as blockchain) that certifies a unique Digital Asset and the ownership of such asset.
“Platform” means all RockWallet websites, including but not limited to: www.RockWallet.com (“Site”), the App and or such other platforms or portals through which RockWallet may provide services to Customer.
“Prohibited User” means any actual or potential Customer: (i) that uses the Services for a Prohibited Activity (as defined below); (ii) who is themselves prohibited from using the Software; (iii) is in or normally a resident of a Restricted Location; or (iv) or is a Specially Destinated Person under US Office of Foreign Asset Control sanctions or otherwise subject to sanctions applicable in the EU, US or where Customer is located or to which RockWallet is subject.
“ Restricted Location” means any jurisdiction where RockWallet does not currently offer it‘s services or where the provision of RockWallet‘s services are explicitly prohibited as indicated in the app or the platform.

Acknowledgement

App License

Limitations on App Use

5.1 In the course of using the App, Customer may upload data to the App concerning Customer App preferences, pictures, videos, terms of sale, fiat transactions, transactions involving convertible virtual currency (“Digital Assets”), terms of payment transactions, other customizable fields within the App, version, App version, App product ID, internet protocol address of Customer Device, hardware configuration of Customer Device, including unique identifiers of the hardware, firmware, or operating system (all being, “Customer Data”). BY USING THE APP, Customer ARE GRANTING RockWallet A RIGHT TO COLLECT, STORE, USE AND DISTRIBUTE THE Customer DATA AS PER Customer INSTRUCTIONS THROUGH THE APP IN ORDER TO FACILITATE Customer USE THEREOF. Customer Data will be stored on servers controlled by the RockWallet or by third party service providers retained by RockWallet, and not necessarily on Customer Device. Other than the foregoing rights in the Customer Data, all Customer Data shall remain Customer sole and exclusive confidential property. RockWallet may, however, use anonymized, aggregate Customer Data for its own internal purposes or for the purposes of analyzing its licensee needs and promoting the App to third parties. Customer are responsible for the content and accuracy of all Customer Data.
5.2 RockWallet reserves the right (but has no obligation) to reject or edit Customer Data, in so far as it is distasteful or appears to be used in contravention of third party intellectual property rights as reasonably determined by RockWallet. RockWallet can only remove Customer Data from its network, and RockWallet makes no representation or warranty regarding the removal of Customer Data from sites outside of the RockWallet network.
5.3 Where Customer Data include images, Customer grants to RockWallet an exclusive revocable license to use, copy, distribute, transmit, display and publish such images in connection with Customer License. Customer also expressly agree not to display, transmit or use these images in any way in connection with any services competing with RockWallet.
5.4 RockWallet may provide access to the Customer Data through the Site through which Customer may be able to change Customer Data, subject to the Terms of Service and this EULA.
5.5 By entering Customer personal information, such as first name, last name, phone number, email or other such information as RockWallet may request, Customer agrees to let RockWallet and its third party servicers that assist in RockWallet providing the App, to use that information, and Device information, such as MAC address and other Device identifiers for purposes of providing the RockWallet Services (as defined below) through the App. Customer agrees that they have read, understand, and accept all terms and conditions contained in this EULA including our Privacy Policy, Cookie Policy (collectively, the “Privacy Policy”), General Risk Disclosure, and other related policies such as they may be from time to time all of which are incorporated herein by reference.

6. Customer Representations and Warranties.

It is agreed between the Parties that performance by RockWallet hereunder, whether the representations, warranties and covenants of Customer are fulfilled or not, shall in no manner whatsoever waive the benefit, to RockWallet, of any such representations, warranties and covenants of Customer. Customer hereby warrants and covenants to RockWallet that:
6.1 Duly authorized.  If Customer is an individual, they are over the age of 18. Customer is not a Prohibited User (as defined the RockWallet Terms of Service) and they are not located in and normally resident in a Restricted Location. Customer is not in a country that is subject to EU, UN, OFAC embargo, or that has been designated by the EU or any of its member states as the subject of economic sanctions. Customer does not require any action or consent of, any registration with, or notification to, any person, or any action or consent under any laws or regulations which Customer is subject;
6.2 Compliance with Laws.  Customer actions conform to all applicable laws in the jurisdictions where RockWallet and Customer are located. Customer will use the App in an ethical manner and in accordance with the terms and intent of this EULA, and in compliance with all applicable laws and regulations, including but not limited to all laws and regulations applicable in the jurisdiction where Customer resides or is located and of the EU. Customer shall not use the App to sell or promote or otherwise facilitate Prohibited Activities (as defined in the RockWallet Terms of Service);
6.3    Compliance with Third Party Terms of Agreement. Customer confirms that at all times Customer are in compliance with all applicable third party terms of agreement or terms of use when using the App.
6.4 Collection of Taxes.  It is Customer sole responsibility to report and remit the correct tax amount to any and all tax authorities. Customer agrees to pay and remit all taxes applicable related to Customer use of the App.
6.5 Opportunity to Consult Counsel.  Customer has had the opportunity to consult legal counsel for the purpose of reviewing and obtaining advice as to the terms hereof.

7. Title in App

Indemnification

NO WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RockWallet EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AS WELL AS ANY WARRANTIES THAT THE APP OR THAT THE OPERATION OF THE APP WILL BE INTERRUPTION OR ERROR FREE. IN THE EVENT THAT THE APP FAILS TO CONFORM TO ANY WARRANTY NOT EXPRESSLY DISCLAIMED, Customer MAY NOTIFY APPLE OR GOOGLE AS APPLICABLE, OF SUCH FAILURE AND APPLE OR GOOGLE MAY REFUND THE PURCHASE PRICE OF THE APP, APPLE OR GOOGLE SHALL HAVE NO OTHER WARRANTY OBLIGATION WHATSOEVER WITH RESPECT TO THE APP AND ANY OTHER CLAIMS, LOSSES, LIABILITIES, DAMAGES, COSTS OR EXPENSES ATTRIBUTABLE TO ANY FAILURE TO CONFORM TO ANY WARRANTY.
LIMITATIONS OF LIABILITY. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, RockWallet, ITS VENDORS, CLIENTS, AGENTS AND LICENSORS, SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE, TO THE EXTENT PERMITTED BY APPLICABLE LAW, TO Customer FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES, EVEN IF RockWallet HAS BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURING. EXCEPT AS REQUIRED BY LAW OR FOR BODILY HARM OR DEATH, IN NO EVENT SHALL RockWallet’S LIABILITY (WHETHER BASED ON AN ACTION OR CLAIM IN CONTRACT, TORT OR OTHERWISE) TO Customer, OR ANY THIRD PARTY, IN ANY WAY CONNECTED WITH OR ARISING OUT OF THIS AGREEMENT EXCEED THE FEES ACTUALLY PAID TO RockWallet DURING THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.
FOR GREATER CERTAINTY, THE FOREGIONG LIMITATIONS SHALL APPLY TO ANY AND ALL LIAIBLITIES THAT MAY ARISE HEREUNDER, INCLUDING THOSE ON ACCOUNT OF LOSS OR BREACH OF Customer DATA, FAILURE OF THE APP TO FUNCTION FOR ITS INTENDED PURPOSE, FAILURE OF THE APP TO COMMUNICATE WITH BANKS, DIGITAL ASSET BLOCKCHAINS, BANKS OR OTHER THIRD PARTY APPLICATIONS. RockWallet MAKES NO REPRESENTATIONS AS TO THE ABILITY OF THE APP TO INTEGRATE WITH BANKS OR PAYMENT PROCESSORS. Customer RETAINS SOLE LIABILITY FOR Customer AGREEMENTS WITH DIGITAL ASSET WALLETS, EXCHANGES OR OTHER THIRD PARTIES AND SHALL, WITHOUT LIMITATION, INDEMNIFY AND HOLD RockWallet HARMLESS FROM AND AGAINST ANY LIABILITIES ARISING ON ACCOUNT THEROF.
SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSQUENTIAL DAMAGES; THEREFORE, SOME OR ALL OF THE LIMITATIONS IN THIS SECTION MAY NOT APPPLY TO Customer WHERE THEIR APPLICATION IS REDUCED BY APPLICABLE LAW. TO THE EXTENT ANY WARRANTY EXISTS UNDER LAW THAT CANNOT BE DISCLAIMED, RockWallet, NOT APPLE OR GOOGLE, SHALL BE RESPONSIBLE FOR SUCH WARRANTY.

Term and Termination

11.1 Term.  The term of this EULA shall begin as of when Customer first install the App on Customer Device and shall end thirty (30) days thereafter, after which it shall be automatically renewed for additional and successive thirty (30) day terms until terminated in accordance with the terms hereof.
11.2 Termination.  RockWallet may terminate this EULA at any time on notice to Customer. Either party may terminate this EULA on thirty (30) days notice prior to the end of the then current term. Either party may terminate this EULA in the event that the other party is in material breach hereof and such breach is not cured within thirty (30) days of notice of such breach.
11.3 Suspension.  If any information provided by Customer is found by RockWallet to be inaccurate or false, or Customer use of the Services places RockWallet under excessive security, financial or reputational risk, RockWallet may immediately suspend or terminate the Services or cause its third party suppliers to do the same, as the case may be.
11.4 Modification or Termination of Service.  RockWallet reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the App (or any part thereof) with or without notice. Customer agree that RockWallet shall not be liable to Customer or to any third party for any modification, suspension or discontinuance of the App. RockWallet shall be under no obligation to continue providing any of the App and may terminate License for Customer at its sole discretion and without penalty on five (5) days notice through the App or the Site.

12. RockWallet Digital Assets Services

RockWallet provides services that are accessible through the App and defined in a separate Terms of Use (“RockWallet Services”). This EULA does not govern the RockWallet Services. The RockWallet Services are governed pursuant to the Terms of Service giving Users the ability to conduct certain Digital Assets transactional activity and an unhosted Digital Assets wallet each as described in detail in the Terms of Service.

Digital Assets (LIKE BITCOIN) ARE INHERENTLY RISKY. PLEASE READ THE TERMS OF SERVICE BEFORE ACCEPTING IT INCLUDING THE RISK DISCLOSURES.

General

13.1 Notices.  Any notice, demand, request or other communication required or permitted to be given under this EULA shall be delivered electronically.
13.2 Product Claims.  RockWallet shall be responsible for addressing Customer or third party claims regarding the App. RockWallet shall have the authority to determine how such claims shall be addressed, if at all. Such claims may include but not be limited to claims: (i) product liability; (ii) the App fails to conform to any applicable legal or regulatory requirement and; (iii) arising under consumer protection, privacy or other similar legislation.
13.3 Independent Contractor.  RockWallet is an independent contractor and nothing in the nature of the Services, or any provisions in this EULA shall be deemed, or cause, or is intended to cause Customer and RockWallet to be treated as partners, joint venturers, or as an agent of the other party. RockWallet is not User’s broker, intermediary, agent, or financial advisor, and except as expressly set out in the Terms of Service, RockWallet has no fiduciary obligation to User in connection with any RockWallet Services, or other acts or omissions of User with respect to the RockWallet Services. For the avoidance of doubt, RockWallet is in no manner providing investment advice, tax advice, legal advice, or other professional advice whether through the RockWallet Services or otherwise. RockWallet does not recommend or endorse that Customer purchase or sell any Digital Assets.
13.4 Amendments to this EULA.  From time to time RockWallet will post amendments or revisions to this EULA, including, without limitation, amendments on the Site or accessible through the App. If the amendment or revision is required in order for RockWallet and the App to remain in compliance with applicable laws or payment network regulations, then the amendment or revision shall take effect as of when it is posted to the Site. If, on the other hand, the amendment or revision is not required under law or by a payment processor of RockWallet, and Customer continue to use the Services, within thirty (30) days of notice through the Site or the App of the amendment or revision, then the Customer shall be deemed to have accepted the amendment or revision. Other than as provided in this section, this EULA may not be amended except by express consent of both parties through the Account.
13.5 Assignment. Customer shall not assign or transfer any rights or obligations under this EULA without prior written consent from RockWallet, which RockWallet may withhold at its sole and absolute discretion. Any actual or attempted assignment hereof by Customer contrary to the terms of this EULA shall be null and void. RockWallet may, at its discretion, assign some or all of it rights or obligations to a third party, without Customer consent or approval. In the event that RockWallet is acquired by, sold to, or merged with a third party entity, RockWallet reserves the right to transfer or assign all Customer Data as part of such merger, acquisition, sale, or change of control.
13.6 Successors.  This EULA and the provisions hereof shall enure to the benefit of and be binding upon the Parties and their respective successors and permitted assigns.
13.7 Enforcement. The Customer shall be liable for and shall indemnify and reimburse RockWallet for any and all reasonable attorneys’ fees and other costs and expenses paid or incurred by RockWallet in the enforcement of this EULA, or in collecting any amounts due from Customer hereunder, or resulting from any breach of any of the terms or conditions of this EULA.
13.8 Remedies.  All remedies of either party hereunder are cumulative and may be exercised concurrently or separately. The exercise of any one remedy shall not be deemed to be an election of such remedy and shall not preclude the exercise of any other remedy. No failure on the part of either party to exercise and no delay in exercising any right or remedy hereunder shall operate as a waiver of such right or remedy.
13.9 Severability.  If any provision of this EULA is held invalid or unenforceable by any court of final jurisdiction, it is the intent of the parties that all other provisions of this EULA be construed to remain fully valid, enforceable and binding on the parties.
13.10    Governing Law and Choice of Forum.  The Agreement shall be governed and interpreted in accordance with the laws of the Republic of Lithuania. Any dispute between the Parties shall primarily be resolved through mutual negotiations. If agreement cannot be reached in these negotiations, the Parties agree that any dispute, controversy or claim arising out of or relating to this Agreement, its breach, termination or validity shall be finally settled exclusively by the Lithuanian courts.
13.11 Maintenance and Support.  To the extent that any maintenance or support of the App is provided, RockWallet shall be furnish such maintenance or support. None of Apple, Google or other third parties shall have any obligation whatsoever to furnish any maintenance or support with respect to this App or this EULA.
13.12 Questions, Complaints, Comments.  All questions, comments or complaints related to the App should be directed to RockWallet through https://www.rockwallet.com/contact.
13.13 Third Party Beneficiaries.  The parties acknowledge and agree that Apple and Apple’s subsidiaries or Google and its subsidiaries, as applicable) are third party beneficiaries to this EULA and that upon acceptance of this EULA, Apple or Google each have the right (and has deemed to have accepted the right) to enforce this EULA against Customer as the third party beneficiary hereof.
13.14 Whole Agreement.  References to "this EULA" include any schedules, supplementary agreements, addendum, appendixes and amendments and any other agreements, schedules appendixes and amendments promulgated by RockWallet and furnished to Customer from time to time. This EULA replaces any earlier versions hereof appearing on the Site, Platform, App or otherwise.
13.15 Language.  This Agreement is presented in the English language. Any translation of this Agreement is for your convenience, and any meanings of terms, conditions, or representations are subject to the definition and interpretation of the English language.
13.16 Prohibited Activity.  For the purposes of this EULA, “Prohibited Activity” means the operation of or the direct or indirect facilitation of any of the following:
- Any act that is illegal in the EU, United States or in the jurisdiction where the person carrying out the activity is resident, domiciled or located;
- Operation of a business that is similar to or competitive with the Services;
- Operation of a Crypto exchange;
- Operation of a Crypto wallet;
- Operation of a payment processor, money transmitter, check casher, foreign exchange dealer, provider of prepaid access or other money services business;
- Bill payment services;
- Credit counseling or repair agencies;
- Credit protection or identity theft protection services;
- Direct marketing or subscription offers;
- Inbound or outbound telemarketing businesses including lead generation businesses;
- Internet, mail or telephone order pharmacies or pharmacy referral services;
- Creation, promotion or sale of items that encourage, promote, facilitate or instruct others to engage in illegal activity;
- Creation, promotion or sale of items that may be counterfeit including, but not limited to: designer handbags, clothing and accessories, and consumer electronics;
- Creation, promotion or sale of items that may infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction;
- Creation, promotion or sale of items that promote hate, violence, racial intolerance, or the financial exploitation of a crime;
- Creation, promotion or sale of items that promote, support or glorify acts of violence or harm towards self or others;
- Using the Services in any manner related to live animals;
- Using the Services in any manner related to payment aggregators;
- Purchase, sale or promotion of drugs, alcohol, or drug paraphernalia, or items that may represent these uses;
- Unregulated sales of money-orders or foreign currency;
- Using the Services for any illegal purpose, or in violation of any local, state, national, or international law, including, without limitation, laws governing intellectual property, taxation and other proprietary rights and data collection and privacy;
- Using the Services in a manner that RockWallet or any of its suppliers reasonably believes to be an abuse of the Services;
- Using the Services in a manner so as to avoid payment of the Monthly Fee;
- Using the Services in any manner that could damage, disable, overburden, or impair RockWallet or any of the Services including without limitation, using the Services in an automated manner;
- Using the Services in any way that assists Customer or others in the violation of any law, statute or ordinance;
- Using the Services to collect payments that support pyramid or ponzi schemes, matrix programs, other "business opportunity" schemes or certain multi-level marketing programs;
- Using the Services to control an account that is linked to another account that has engaged in any of the foregoing activities;
- Using the Services to defame, harass, abuse, threaten or defraud others, or collect, or attempt to collect, personal information about users, registered recipients, or third parties without their consent;
- Using the Services to intentionally interfere with another user's enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms or other malicious code;
- Using the Services to make unsolicited offers, advertisements, proposals, or to send junk mail or spam to others;
- Using the Services to send or receive what RockWallet considers to be funds for something that may have resulted from fraud or other illegal behavior;
- Using the Services while impersonating any person or entity or falsely claiming an affiliation with any person or entity; or
- Using the Services in any manner related to weapons including replicas and collectible items.